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“Beautiful grounds” 4 of 5 bubbles
Review of La Cantera Resort & Spa

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La Cantera Resort & Spa
Ranked #26 of 353 Hotels in San Antonio
Certificate of Excellence
Roanoke, Virginia
Level Contributor
234 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Beautiful grounds”
4 of 5 bubbles Reviewed November 19, 2012

I stayed at the Westin La Cantera for a conference. It's a beautiful hotel in a lovely setting. The grounds are very nice and well kept. I stayed in one of the cabanas and it was quite roomy (too roomy for one person) and was well appointed and very clean. I had a golf cart assigned to my room to drive up to the main hotel but didn't use it because the weather was lovely and it was less than 1/2 mile which was a nice walk. I saw some interesting wildlife going back and forth (porcupine, lots of different birds, etc.)

I had room service once and it took a while but was good. The bar we ate at there one night was subpar and took forever to deliver our food and it wasn't that great once we got there.

Overall, a very nice place to stay. I personally prefer staying downtown in San Antonio because there is so much to do, but this was a nice option.

Room Tip: If you don't want to walk or drive around in a cart, make sure you stay in the main hotel.
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  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank HenHoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, November 23, 2012
We are so glad you enjoyed your stay. Since you enjoyed walking, you might want to explore our nature trail on your next visit. Hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,687 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (338)
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English first
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 17, 2012

Traveled here the week of November 12th for a conference of over 500 people. The
location is amazing being on top of a hill with panoramic views of the area and e surrounding golf courses. There is a shopping center nearby as well.
The hotel is beautiful with great rooms and exceptional common areas. The lobby lounge is well organized with a small bar attached.
The bar and restaurants are also very nice. I ate at Steinheimers (bar) each of my three nights. The food was excellent, my only complaint is that the food portion of the bar menu was extremely limited..not that I'm complaining about having a buffalo ribeye two nights..but could have been expanded to include more items from the other hotel restaurants.
The weather wasn't cooperative to use the pool, but my balcony overlooked it and it was a full resort pool with several pools scattered heoughout the area, including a zero entry. My kids would have loved it. The spa was very nice and the exercise room was nicely done with strength and cardio machines and free weighs..not bragging, and maybe it's a liability issue, but some heavier dumbells would have been nice as well.
The conference rooms were very accommodating for such a large group, but I would definitely consider this for a family vacation as well. Service at each stop was friendly and helpful. Overall, very ce hotel for business or pleasure and large enough that I never felt like I was constantly packed in every corner with fellow conference attendees.

Room Tip: Make sure to get a pool view balcony.
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  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rj_bach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, November 19, 2012
We are delighted that your stay was such a success! You should definitely plan a return visit with the family soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed November 17, 2012

Should have known better - a big, maze-like resort hotel sitting next to an amusement park - never again - in advance I booked a Casita Suite attempting to have some privacy and get away from the noise of the main hotel - that disappeared at check-in with no explanation - so they put us into an executive suite overlooking valet parking and right underneath the food service area for the club floor one level up - trying to sleep past 5 am required ear plugs as the noise from the floor above sounded like basketball being played and I could hear every car coming through valet - - maid service was non- existent even after I called to ask for it - 600 a night to be treated like this? Starwoods should be embarrassed to treat its SPG members this way - A mistake I won't make again.

  • Stayed November 2012
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank HoustonPineypoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, November 19, 2012
Our goal is to help you get back to your best self so that you leave feeling recharged and well cared for. We clearly fell short during your stay. That your room was anything less than what you expected is unacceptable, and we are so sorry that noise from other guests disturbed you. Please accept our apologies and know that your comments have been shared with the team to assist in improving the overall guest experience. Please contact the General Manager at 210.558.6500 to discuss this further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 14, 2012

The rooms were clean and quiet, staff was very friendly and helpful, breakfast was great. There's plenty to do in the area with golf, shopping, movies, restaurants....it was a great alternative to staying on the Riverwalk. Been there twice and enjoyed both trips.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mcaustin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, November 19, 2012
Thanks so much for your kind words. We hope you will be back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allen, Texas
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed November 13, 2012

I was very disapointed in the service. I felt like I was at a motel instead of a Resort. No one wanted to do there job. Ask to have my golf clubs sent to the golf shop, was told I had to find out which course I was playing, Don't they have a phone for that? Ask for a fan to be sent to my room, never show up. Had to go request it twice. No service at the pool. They never replaced the soap or shampoo in the room. First night there the fitted sheet keep poping off. It was the wrong size. Had to request them to be changed. I think that the Hotel staff and the golf staff don't work well together. It was like the Hatfeilds and McCoys's. For the money there at better places to stay that will give you the service that should come with the title Resort.

  • Stayed November 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Eric J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, November 14, 2012
We are so disappointed that your stay was less than a restful, relaxing experience. Please accept our apologies for the issues you encountered with your golf clubs and guestroom requests, and know that we will be following up with the team to make sure they don't happen again. If you would, please call the General Manager at 210.558.6500 to discuss this further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
1 review
5 of 5 bubbles Reviewed November 13, 2012

I stayed at the La Cantera last week for a business team meeting. Overall everyone was very pleased with the property, fitness center, and especially the customer service. Everyone at the hotel from front desk to restaurants to maintenance to cleaning crew --- everyone was very courteous and helpful.

I highly recommend the facial services at the spa. I had the "Timeless" facial and it was the best spa service I ever received anywhere. Ask for Adriana Alanis - she is truly amazing!!!

The shuttle service was great. Excellent shopping facilities nearby.

I would defiantly return and defiantly have another facial from Adriana!

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Meg R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, November 14, 2012
We really appreciate your kind words about the resort and the spa. We hope you will be back soon for another facial!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

My husband and I travelled to La Cantera for 2 days of golf and relaxation. We had rain one day but played the Palmer Course the second day. It was fabulous. The hotel was delightful, clean, and enjoyable. It would be a great place for a family (all ages) vacation because it so close to so many attractions.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank djollyis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, November 6, 2012
Thank you so much for your kind words. We hope you will be back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Cantera Resort & Spa

Property: La Cantera Resort & Spa
Address: 16641 La Cantera Parkway, San Antonio, TX 78256-2401
Phone Number:
Location: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in San Antonio
#10 Spa Hotel in San Antonio
#15 Luxury Hotel in San Antonio
#20 Romantic Hotel in San Antonio
#41 Business Hotel in San Antonio
#51 Family Hotel in San Antonio
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — La Cantera Resort & Spa 4*
Number of rooms: 496
Official Description (provided by the hotel):
La Cantera Resort & Spa is a 550 acre hill country oasis atop one of the highest points in San Antonio and is centrally located to the finest attractions the city has to offer. Luxurious accommodations offer every amenity in addition to separate adult and family friendly pools, Loma de Vida Spa & Wellness and 36 holes of on-site championship golf. Less than a mile away with complimentary transportation are the Shops at La Cantera with a variety of luxury shopping and dining options, The Rim shopping center, and Six Flags Fiesta Texas. Additionally, SeaWorld, downtown San Antonio, the airport and hill country adventures like antiquing, and wine tours are 20 minutes away. ... more   less 
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Also Known As:
Westin La Cantera Hotel San Antonio
La Cantera San Antonio
Westin Cantera Hotel
Westin La Cantera Resort
Westin San Antonio
San Antonio Westin
The Westin La Cantera Resort San Antonio

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