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“Good Hotel... needs a bit more cleaing.”

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Fairfield Inn & Suites San Antonio Airport/North Star Mall
Ranked #138 of 354 Hotels in San Antonio
GreenLeadersBronze level
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good Hotel... needs a bit more cleaing.”
4 of 5 bubbles Reviewed September 6, 2011

Stayed at this location due to Sea World trip.
There are hotels closer, but didn't want to stay right on top of Sea World.
Pros
Kevin at the front is very good.
Ana in the morning for a great breakfast, if you like, was great and her personality A+.
Lots of breakfast selections, if you want.
Quiet room, quiet hotel, many restaurants near.
Cons
My biggest....
Room and common areas could be much cleaner, especially the bathroom.
For the $ and upgrade to a suite, can't harp too loudly.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank XVEGASGIRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
    63
    56
    45
    27
    15
See reviews for
61
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63
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Baytown, Texas
1 review
2 of 5 bubbles Reviewed July 9, 2011

Hotel room floor was very dirty. Our feet were black from the nasty carpet. The bathroom floor was sticky even after we requested they clean it again. Outside our window was an old condemned apartment building. We did not feel safe outside at night. Hotel indoor pool surrounding floor was also dirty. Even after it was cleaned hair from the previous two days was still there along with other dirt and strings. Not worth the price.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank moore005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunnyvale, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 6, 2011

Stayed at the North Star Mall Inn and had a great time! The room was great,no issues with the cleanliness of the room! The staff was SUPER FREINDLY!!! Would stay there again if ever in San Antonio area!!!!!

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank remfster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawnee, Kansas
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 22, 2011

5-night stay Friday-Wednesday
+The service at this hotel was by far the best I have ever received, and I stay in Marriott's 99% of the time when travelling, usually 15-20 nights/year. All of the staff went way out of their way to greet you each time coming and going, and were very sincere and cordial.
+Breakfast was outstanding! They serve up a great breakfast including waffles that are cooked for you with a smile, assorted pastries/muffins, fresh fruit, hot and cold cereal and juices. Best of all, free.
+Free in-room wireless internet.

-Hotel is pretty dated, and furniture/fixtures are far from modern that you see in other Marriott properties. But they get the job done.

Room Tip: All similar
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  • Stayed November 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank kugrad07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 bubbles Reviewed May 17, 2011

This hotel is terrible....I found ants in the bathroom.....the wall paper was ripped off the walls....hallways look like they needed a good vacuum.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank muerto60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
612 reviews
200 hotel reviews
common_n_hotel_reviews_1bd8 331 helpful votes
3 of 5 bubbles Reviewed August 4, 2010

Overall Average Hotel and close to airport. Breakfast was below=average for what you can et at these types of hotels. On way out stayed at Courtyard by Marriott (right next to Fairfield) and for $10 more had a much better room and better breakfast. I'd definitely recommend the Courtyard.

Location is right next to Airport ($15.00 cab ride) and easy walk to two very good restaurants. If you are looking for a bad and a place to sleep....OK. But I'd move over to the Courtyard. We did and was the right move.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FoxTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, FL
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed July 6, 2010

We stayed for 5 nights and it was very nice. The breakfast has a lot of choices and Anna is there to help out and will even make you a Texas shaped waffle. We had a suite with a frig and microwave. The bed was very comfortable. Since being close to the airport, on occasion I did hear a plane fly over early in the morning, but it wasn't too loud and only on 2 out of the 5 mornings. It never even woke up my boyfriend.

It is a little tricky to find since it's on a service road off a I410, but I had brought my GPS which made finding it easier. San Antonio's roads are pretty confusing period with lots of service roads and turn-arounds, so it's not that unusual for this hotel's location to be the way it is.

I originally made a reservation through hotels.com and was scheduled at Howard Johnson's until they overbooked. So hotels.com got me a room here at no extra charge to me. I love hotels.com, they really stand behind their customer service. Hard to believe Fairfield is rated 2 1/2 stars as is the Howard Johnson's. I couldn't have afforded the Fairfield rates, but was very glad to stay there.

The front desk is very friendly and even though there is only one elevator for the whole hotel, we never had to wait too long as someone complained in a previous review. And you can always take the stairs. There's a computer to use in the lobby for internet access and it's not always being used. There's a Courtyard Marriott on the other side of the parking lot and you can use their computer (if it's available) if the Fairfield's is busy. There is a great restaurant very close, Pappadeux, and the NorthStar Mall is also within walking distance. The hotel contributed to a enjoyable trip. I'd recommend this hotel to anyone.

If you're there on a Tuesday evening the San Antonio Museum of Art is free 4-9PM and it has a fantastic art collection.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jax_Lady2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites San Antonio Airport/North Star Mall

Property: Fairfield Inn & Suites San Antonio Airport/North Star Mall
Address: 88 NE Loop 410, San Antonio, TX 78216-5801
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites San Antonio Airport/North Star Mall 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
NEWLY-RENOVATED! The Fairfield Inn San Antonio Airport/North Star Mall hotel features renovated rooms and lobby just a half mile from the terminal. Guests appreciate our free perks including airport shuttle, WiFi and hot breakfast. Rest peacefully in redesigned rooms with flat-screen TVs, blackout curtains and plush bedding. Take a dip in our pool or get in a workout at our 24-hour fitness center. Join us every morning for a complimentary breakfast buffet where we’re serving up hot and cold favorites. Why hassle with downtown options when you can choose the newly-renovated Fairfield Inn San Antonio Airport/North Star Mall? ... more   less 
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Also Known As:
Fairfield Inn San Antonio Airport/North Star Mall Hotel San Antonio
Fairfield San Antonio
San Antonio Fairfield Inn

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