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“Great Service and Breakfast!”

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Fairfield Inn & Suites San Antonio Airport/North Star Mall
Ranked #134 of 356 Hotels in San Antonio
GreenLeadersBronze level
Shawnee, Kansas
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Service and Breakfast!”
Reviewed June 22, 2011

5-night stay Friday-Wednesday
+The service at this hotel was by far the best I have ever received, and I stay in Marriott's 99% of the time when travelling, usually 15-20 nights/year. All of the staff went way out of their way to greet you each time coming and going, and were very sincere and cordial.
+Breakfast was outstanding! They serve up a great breakfast including waffles that are cooked for you with a smile, assorted pastries/muffins, fresh fruit, hot and cold cereal and juices. Best of all, free.
+Free in-room wireless internet.

-Hotel is pretty dated, and furniture/fixtures are far from modern that you see in other Marriott properties. But they get the job done.

Room Tip: All similar
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  • Stayed November 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank kugrad07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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216 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
Reviewed May 17, 2011

This hotel is terrible....I found ants in the bathroom.....the wall paper was ripped off the walls....hallways look like they needed a good vacuum.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank muerto60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level 6 Contributor
642 reviews
209 hotel reviews
common_n_hotel_reviews_1bd8 336 helpful votes
Reviewed August 4, 2010

Overall Average Hotel and close to airport. Breakfast was below=average for what you can et at these types of hotels. On way out stayed at Courtyard by Marriott (right next to Fairfield) and for $10 more had a much better room and better breakfast. I'd definitely recommend the Courtyard.

Location is right next to Airport ($15.00 cab ride) and easy walk to two very good restaurants. If you are looking for a bad and a place to sleep....OK. But I'd move over to the Courtyard. We did and was the right move.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank FoxTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, FL
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 6, 2010

We stayed for 5 nights and it was very nice. The breakfast has a lot of choices and Anna is there to help out and will even make you a Texas shaped waffle. We had a suite with a frig and microwave. The bed was very comfortable. Since being close to the airport, on occasion I did hear a plane fly over early in the morning, but it wasn't too loud and only on 2 out of the 5 mornings. It never even woke up my boyfriend.

It is a little tricky to find since it's on a service road off a I410, but I had brought my GPS which made finding it easier. San Antonio's roads are pretty confusing period with lots of service roads and turn-arounds, so it's not that unusual for this hotel's location to be the way it is.

I originally made a reservation through hotels.com and was scheduled at Howard Johnson's until they overbooked. So hotels.com got me a room here at no extra charge to me. I love hotels.com, they really stand behind their customer service. Hard to believe Fairfield is rated 2 1/2 stars as is the Howard Johnson's. I couldn't have afforded the Fairfield rates, but was very glad to stay there.

The front desk is very friendly and even though there is only one elevator for the whole hotel, we never had to wait too long as someone complained in a previous review. And you can always take the stairs. There's a computer to use in the lobby for internet access and it's not always being used. There's a Courtyard Marriott on the other side of the parking lot and you can use their computer (if it's available) if the Fairfield's is busy. There is a great restaurant very close, Pappadeux, and the NorthStar Mall is also within walking distance. The hotel contributed to a enjoyable trip. I'd recommend this hotel to anyone.

If you're there on a Tuesday evening the San Antonio Museum of Art is free 4-9PM and it has a fantastic art collection.

  • Stayed July 2010, traveled on business
    • Value
    • Location
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Helpful?
Thank Jax_Lady2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler, Texas
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 12, 2010

Hard to find, tucked behind a restaurant and another hotel. Friendly staff. Clean. Nice room. Very comfortable bed and nice bedding. We paid the same for 3 different hotels in different Texas cities from priceline's name your price. This was by far the nicest we stayed at on this trip. Staff friendly and helpful.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexTraveler1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
1 review
Reviewed February 19, 2010

The room was nice, the beds cozy and the bathrooms clean. The bad part was the cockroaches they had. I thought it might have been a one time deal, but when I found the 3rd one in one night in bed with me that was it. We asked to change rooms but that one was worse. it was infested with roaches, all over, when we woke up the next day they were everywhere, In total there must have been around 20 we killed and saw.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank rajearnah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 12, 2010

Upon arrival, the staff was friendly. The room was clean. Not fancy, but okay. Upon running bath water the water was not hot. I ran a considerable amount of water and it never got above a very lukewarm temperature. A call to the front desk did not help. No fault of the young lady at the desk. It wasn't within her ability to fix it. The fact that the water satyed the same temperature indicated that the water heater was intentionally turned down. If you're wanting a hot bath, you won't get it. Comments about the somewhat rough finishes are accurate, but not that bad. It's a good thing we got this room at a discount price. To its credit, the beds were comfortable, however we have never been to a motel that procided such lukewarm, room-temperature water.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CountrysideSat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites San Antonio Airport/North Star Mall

Property: Fairfield Inn & Suites San Antonio Airport/North Star Mall
Address: 88 NE Loop 410, San Antonio, TX 78216-5801
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Green Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites San Antonio Airport/North Star Mall 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
NEWLY-RENOVATED! The Fairfield Inn San Antonio Airport/North Star Mall hotel features renovated rooms and lobby just a half mile from the terminal. Guests appreciate our free perks including airport shuttle, WiFi and hot breakfast. Rest peacefully in redesigned rooms with flat-screen TVs, blackout curtains and plush bedding. Take a dip in our pool or get in a workout at our 24-hour fitness center. Join us every morning for a complimentary breakfast buffet where we’re serving up hot and cold favorites. Why hassle with downtown options when you can choose the newly-renovated Fairfield Inn San Antonio Airport/North Star Mall? ... more   less 
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Also Known As:
Fairfield Inn San Antonio Airport/North Star Mall Hotel San Antonio
Fairfield San Antonio
San Antonio Fairfield Inn

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