Sloppy operation for Hyatt. Stayed 3 times over 10 days & found new staff each stay. Advertise airport transfers, but our party & 2 others, waited 55 minutes after calling the hotel, & it's less than 10 minutes away. Rooms standard Hyatt Place offering, & housekeeping is top notch, but there are obvious operational problems. Breakfast service was haphazard & unacceptable each morning of our visit. Had a group in the hotel during 1 stay, & the property was so seriously understaffed & overwhelmed at breakfast that it was an embarrassment to Hyatt, & we felt sorry for the staff who were on duty. Most food offerings were empty & no coffee for long periods, & then either filled with coffee grounds, or improperly brewed & undrinkable, which resulted in dozens of 1/2 filled cups all over the lobby. Not a clean table anywhere in the lobby when we arrived at 9:00A. Management clearly failed to staff properly. The staff who were on duty were pleasant, courteous & apologetic, but that didn't make up for the inferior service levels.
- Official Description (provided by the hotel):
- Newly remodeled, this modern hotel is 2.7 miles from the McNay Art Museum, and 3.6 miles from the San Antonio Zoo and Aquarium. Our polished rooms feature free WiFi, 42-inch flat-screen TVs and pull-out sofas. They also come with work areas and mini-fridges. Complimentary hot breakfast is available. Additional amenities include an outdoor pool, a fitness center, and a 24/7 menu and market. There's also a business center, free parking and an airport shuttle. ... more less
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- Also Known As:
- Hyatt Place San Antonio Airport Hotel San Antonio
- San Antonio Hyatt
- Hyatt San Antonio