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“Exceptional Service”

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Hyatt Place San Antonio Airport/Quarry Market
Ranked #61 of 358 Hotels in San Antonio
GreenLeadersBronze level
Reviewed March 26, 2013

Had a mini reunion of cousins for the weekend and the staff could not have been nicer or more helpful. They made every request happen and even insisted on helping with our luggage-- very unexpected! The rooms are spacious with plenty of room to sit and visit. Breakfasts are very nice. Highly recommend this hotel because of the staff alone! Everything else is a plus!

  • Stayed: March 2013, traveled with family
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Thank ilovetotravel1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this reviewResponded April 13, 2013

Dear Ilovetotravel1954

A sincere THANK YOU for taking the time to provide us with your comments on Trip Advisor. It’s a fabulous feeling to read positive comments like yours to the team and I will be sure to recognize those that were personally involved with your overall experience.

We realize you have a choice when staying in San Antonio and we would like to thank you for staying at the Hyatt Place Airport/Quarry Market. Again thank you for your comments and we look forward to having you back soon.


Warmest regards,

Chris M. Arango

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (565)
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446 - 452 of 565 reviews

Reviewed March 19, 2013

This hotel was a nice surprise. We booked a hotel away from downtown (which turned out to be only 10 or 15 minutes away). We saved tons of cash and still had the same experience as others who paid 5 times as much to stay right downtown. The bonus - we had a QUIET space away from the nosie of downtown San Antonio! We'll definitely stay here again!

  • Stayed: February 2013, traveled as a couple
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Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this reviewResponded April 13, 2013

Dear Paul E.,

A sincere THANK YOU for taking the time to give us your comments on Trip Advisor and for the positive feedback. It’s a fabulous feeling to read positive comments like yours to the team. Our goal is to provide authentic purposeful service to our guests and when I read comments like yours this tells me we are.

Again thank for your wonderful comments and we look forward to welcoming you back to the Hyatt Place San Antonio/Quarry Market hotel “real” soon!

Warmest regards,

Chris M. Arango

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

Tried to check in at 4pm on a Sunday; was rudely told rooms were being inspected? Clerk, who was a Sales Manager told me to call back? This was very inconvenient as we had to leave for about an hour and call to see if rooms were ready. We just drove 3 hours to get there. I asked for a high room when I came back. Male clerk was very polite and offered me 2 choices. Sales Manager was helping my brother and told them he had to give her a credit card? We grew up in the hotel business, and a sufficient cash deposit is standard. My brother was embarrassed by how he was being treated. We finally opted to put their room charge on my credit card so we could check in and go out to dinner. Rooms were dirty, and floor had cola spilled on it and headboards were sticky. I stayed 3 nights and glasses were not replaced, and 1st day in the morning, maid just WALKED IN without knocking! She didn't even apologize, just said "oops, I didn't know anyone was here". Mind you, "do not disturb" sign was not on door. I will never stay here again! Breakfast was ok, but no forks were out nor was there anyone available to help with this. I heard over and over that they were booked full because of Spring Break. They need to thoroughly clean their rooms and yes, lobby is nice and clean, but hallways need carpet-cleaning. If you do choose to stay here, don't stay on highway 281 side. Between cars, motorcycles, trains, and planes, you will not get good sleep. I will stay somewhere else next time. Probably a Marriott property. They tend to install double paned windows to help with noise. The only nice thing that happened was one of the maids was nice enough to bring me a luggage cart to my room. It did appear that head maid on 3rd floor would rather gossip, then clean rooms. She was also the one who walked into my room without knocking! This hotel needs a Manager! The room I was staying in had water leak from room above. I had read this about another traveler who stayed here. These kind of repairs need to be addressed.

  • Stayed: March 2013, traveled with family
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3  Thank tahoequeen21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this reviewResponded April 13, 2013

Dear London 2121,

Thank you for taking the time to provide us with your comments on Trip Advisor. I wish to extend a sincere apology for the shortcoming experienced and truly appreciate the feedback and recommendations.

Please let me know when your travels bring you back to our hotel and I will personally handle your arrangements.

Thank you for choosing Hyatt Place San Antonio/Quarry Market. We look forward to welcoming you again soon.

Kindest Regards,

Chris M. Arango

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Reviewed March 10, 2013

located with easy access to airport , malls and resteraunts. lots of parking and great staff. Nice are to sit by the bar and a good breakfast in the morning.
When we asked for directions they were very helpfull.
A great room with good towels and great beds.

Room Tip: room facing to back of hotel has less noise
  • Stayed: March 2013, traveled on business
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Thank restleswanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this reviewResponded April 13, 2013

Dear Restleswanderer,

Thank you for taking the time to provide your positive feedback on Trip Advisor . One of the nicest part of my job is reading wonderful comments like yours and sharing them with my staff.

We realize you have a choice when staying in San Antonio and we would like to thank you for staying at the Hyatt Place Airport/Quarry Market. Again thank you for your comments and we look forward to having you back soon.

Kindest Regards,

Chris Arango

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2013

The hotel is good,in a nice location,good price,free breakfast ,spacious rooms but the air condition is noisy.i couldn't sleep till 3 am and I ad to turn it off.mattresses are tough too.for one night is ok because of the fair value.

Room Tip: If you have air condition off,then get a room
  • Stayed: March 2013, traveled on business
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1  Thank Betty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattQuarryAP, General Manager at Hyatt Place San Antonio Airport/Quarry Market, responded to this reviewResponded April 13, 2013

Dear Betty,

Thank you for taking the time to gives us your comments on Trip Advisor. I wish to extend our heartfelt apologies for the issues encountered during your visit. We are disappointed that you were not satisfied with your stay and that you left with a negative impression of us.

We realize you have a choice when staying in San Antonio and I’d like to invite you back to give us another opportunity to show you the type of service and product we are proud to deliver. Please contact me directly when your travels bring you back to San Antonio so I may personally handle your arrangements. We look forward to welcoming you back soon.

With Kindest Regards,

Chris M. Arango

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

I needed a place to stay that was close to the airport. Although the stay was a quick one, the check in and out process was speedy.The wi-fi connection was easy and speedy. The front desk staff was very nice and helpful.

  • Stayed: January 2013, traveled on business
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1  Thank JimTigerPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2013

Nice product.
Associates were quite friendly.
The room was nice as well as clean.
Parking was adequate. Easy to get to and get out of.
Breakfast was very good.
Associate to guest ratio seemed adequate.
Keep it up.

  • Stayed: January 2013, traveled with family
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1  Thank BillR2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place San Antonio Airport/Quarry Market

Address: 7615 Jones Maltsberger Rd, San Antonio, TX 78216-6902
Location: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in San Antonio
#82 Business Hotel in San Antonio
Price Range: $107 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place San Antonio Airport/Quarry Market 3*
Number of rooms: 126
Official Description (provided by the hotel):
Newly remodeled, this modern hotel is 2.7 miles from the McNay Art Museum, and 3.6 miles from the San Antonio Zoo and Aquarium. Our polished rooms feature free WiFi, 42-inch flat-screen TVs and pull-out sofas. They also come with work areas and mini-fridges. Complimentary hot breakfast is available. Additional amenities include an outdoor pool, a fitness center, and a 24/7 menu and market. There's also a business center, free parking and an airport shuttle. ... more   less 
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Also Known As:
Hyatt Place San Antonio Airport Hotel San Antonio
San Antonio Hyatt
Hyatt San Antonio

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