Excellent location. Free Parking. Easy access to 281, the Quarry shopping area, and the North Star Mall. Easy and quick commute to/from Ft. Sam Houston. A gas station is next door with a convenience store. Great for filling up the rental car before turning it back in, and for less expensive snacks.
Very nicely styled and modern rooms. Lots of pillows and overall a very comfortable bed. The shower was spacious, fully tiled with a glass door, which was a nice change from the bathtub with shower curtains. The toilet had a power flush and a soft-close lid, so it never slammed when closed. The bathroom ventilation fan was powerful. The air-conditioning unit cooled the room sufficiently, and kept the temperature at a constant level. My room had a newer unit, but one room had an older unit which was kind of loud. Rooms were well insulated to noise from other rooms and the hallway.
A refrigerator was included in the room at no extra cost (unlike the DoubleTree), along with a desk with lamp. Depending on the layout of the room, you either had direct access to the (very cool) TV input panel from the desk, or you had to put your computer below the TV. The input panel allows you to connect your computer or video player to the very large flat screen TV without having to find the inputs on the TV itself (HDMI, VGA, Composite, etc.). In-room coffee maker....but the coffee is better in the lobby. Microwave in the lobby. Staff was generous with providing utensils and coffee cups when needed.
The exercise room had a good selection of cardio equipment (1x cross-trainer, 2x treadmills, 1x bicycle), with TV's built into each (very nice!). No weight machines though. A water cooler was provided, as were headphones.
Breakfast was nicely presented. Plenty of juice, coffee, yogurt, fresh fruit toast and bagels. Pancakes and more can be ordered (at cost I think). Breakfast was great for a businessman, but probably expensive for a family that wants eggs, etc. Coffee was very good, but always seemed to run out when I needed it (on my way out the door). A new pot was generally a few minutes away though. One day the coffee maker broke, but rather than deny everyone coffee, the staff made us coffee using the bar cappuccino machine...hats off to the staff for that.
Electronic kiosks for check-in/out if you want!
The Wall Street Journal at your door!!! Finally a real complimentary paper.
Free small tube of AquaFresh Toothpaste...was a nice touch
Cleaning staff did a great job cleaning the rooms.
The Neutral or So-So:
TV faced away from the desk area. It was great for viewing from the bed, but I could not work and watch TV at the same time.
Only one old-fashioned top load washer and dryer for all the hotel guests, which caused some delays. Washing and drying costs $1.75/1.50 per load.
A/C had trouble keeping up in the exercise room on hot days. Staff had trouble keeping towels stocked at the swimming pool and fitness center. I had to ask for more towels multiple times.
Strong smell of cleaning fluid in the hallways on the 4th floor for some reason. One room on that floor smelled very musty, almost like mold or smokey.
Very young staff. Friendly enough but seemed to kick back (no sense of urgency) the first few days that I was there. Saw what seemed to be a real manager taking charge approximately a week after my arrival...was funny to watch the front staff moving around and getting things back in order after kind of slacking off for the past few days. Staff was more attentive after that point, greeting you when you came in, etc. Maybe it's just me, but I notice that kind of stuff.
Noise levels are pretty high on the side facing the highway. Expect to be woken up at least once every night by the sound of cargo trains blaring their horns as they approach a road crossing near the hotel. The sound of droning cars can be heard from the highway. The side facing away from the highway gets most of the sun, so it can get hot. I got used to the sound after awhile, but the trains still woke me up from time to time.
The world's slowest elevators are in this hotel. Seriously, time to replace them.
On the weekends, Hyatt Place must run specials or something, since it was packed to the top with large groups, most of whom seemed to come from Mexico. Needless to say, I was not able to relax by the pool with a hundred people and kids yelling and running around. Breakfast in the lobby area was impossible with the numbers of people, who frankly, trashed the place.
Free internet was provided. High-Speed is not something I'd call my connection...nor would the word 'stable' apply. Some days I could use it without fail, while other days I had to reconnect often. Complimentary internet is a selling point, but the bandwidth should be doubled in this hotel.
Overall I enjoyed my stay and consider this hotel an excellent choice for a business stay. The location is not pretty, but hard to beat for an easy commute to work or shopping. I chose this hotel over the DoubleTree because it offered a refrigerator at no extra cost and free internet; while it beat out Embassy Suites Airport because it was a more modern hotel and offered free internet. I kind of expected a higher class of service and guests at this hotel because of the name, but it felt like a zoo on the weekends. It would be nice if Hyatt offered a full-breakfast on the weekend for those who stayed during the week as well.
- Official Description (provided by the hotel):
- Newly remodeled, this modern hotel is 2.7 miles from the McNay Art Museum, and 3.6 miles from the San Antonio Zoo and Aquarium. Our polished rooms feature free WiFi, 42-inch flat-screen TVs and pull-out sofas. They also come with work areas and mini-fridges. Complimentary hot breakfast is available. Additional amenities include an outdoor pool, a fitness center, and a 24/7 menu and market. There's also a business center, free parking and an airport shuttle. ... more less
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- Also Known As:
- Hyatt Place San Antonio Airport Hotel San Antonio
- San Antonio Hyatt
- Hyatt San Antonio