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Best Western Alamo Suites
Ranked #92 of 358 Hotels in San Antonio
Reviewed December 26, 2012

Friendly staff, recently renovated rooms (suites), comfortable bed, typical breakfast but not crappy; close distance (by car) to most famous historic places to see in San Antonio.

The only thing that bothered us was the audible train whistle every 2AM-3AM but otherwise, sleep was good.

  • Stayed: December 2012, traveled as a couple
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Thank cris g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Best Western Alamo Suites, responded to this reviewResponded January 16, 2013

We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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414 - 420 of 516 reviews

Reviewed December 21, 2012

We came to San Antonio to watch our Son graduate from the Air Force. The location was close to the base and a very easy drive. Great service and rooms. I would stay again. Very helpful and full of great recommendations for food and entertainment. Breakfast was good and plentiful.

  • Stayed: December 2012, traveled with family
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1  Thank thezeemermans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Best Western Alamo Suites, responded to this reviewResponded January 16, 2013

We just wanted to take a moment to let you know how much we appreciate your business and positive comments. We really value you taking the time to let us know we're doing something right. If there is anything we can do for you, please let us know. We would also like to know where we can find more great clients like you! It's customers like you that make this business worthwhile. Thanks again and we look forward to serving you in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2012 via mobile

After spending the day roaming the river walk area it was a pain in the neck trying to locate the hotel even with GPS but that's not the hotels fault that's San Antonio. The part of town the hotel is in is less than desirable and rather sketchy. It's in an industrialized area and my room over looked a abandoned house with broken windows and the yard looked more like a jungle than a yard. There were giant trees blocking what would have been a wonderful view out my 3rd floor (top floor) room. The room was average but clean. The shower had great water pressure and overall I was happy with the room. The free breakfast was waffles and cereal and enough to get your day started right. The only downside to breakfast was that we had to wait to get a table there were so many people in the seating area. The Best Western Alamo staff were awesome and extremely friendly and helpful. Basically once inside the hotel it's great it's just the area that's a bit off.

  • Stayed: December 2012
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1  Thank Temmers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Public Relations Manager at Best Western Alamo Suites, responded to this reviewResponded December 19, 2012

We just wanted to take a moment to let you know how much we appreciate your business and positive comments. We really value you taking the time to let us know we're doing something right. It's customers like you that make this business worthwhile. Thanks again and we look forward to serving you in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2012

I attended a conference in San Antonio recently and elected to stay at the Best Western Alamo Suites. The price was relatively inexpensive compared to the hotels closer to the convention center. It's about a 15-20 min cab ride off peak hours to and from the airport and costs you about $30. It's about a 20-30 min walk to downtown where the Alamo, Riverwalk, and the convention center are.

Unbeknownst to me, the hotel is apparently situated in a part of town that is not considered very safe. It's located by a major highway, in an area with very little street lighting and as a result very dark at night. The hotel is locked down by 10 pm and you need your keycard to get in. On my way leaving San Antonio, the cabbie was incredulous to hear that I was walking outside in the area as late as 10 pm, saying he was shocked that I wasn't robbed or worse. If you are driving in and out of the area I suspect it will be fine. Walking in the evening, in hindsight, was probably not a great idea.

That said, the hotel itself was very good. The staff were always friendly and the room was functional and very clean. Upon first entering the room there was a musty smell but otherwise I didn't have any complaints. The bed was comfortable. The entire washroom was very clean, although the towels felt like they have seen better days. The flat screen cable TV was good enough quality. There was free wifi but the signal quality was not great and every so often the signal was dropped. Complimentary breakfast was served 6-10 am but I didn't try it. Overall, it made for a comfortable, inexpensive stay, at the cost of some inconvenience and possible safety concerns.

  • Stayed: December 2012, traveled on business
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Thank Purpledoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Best Western Alamo Suites, responded to this reviewResponded December 19, 2012

We want to thank you for the kind words you said about our hotel. Your thoughts are important to us. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We look forward to serving you in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2012

We came here to see my son graduate from USAF Basic Training. We were on a tight budget so the price was right here. We understand when you stay in a budget hotel you get what you pay for. NOT HERE you get so much more we were so surprised when we entered our room, WOW talk about awesome. This place is outstanding in every way. Even thou we were blown away with the rooms, pool area and how clean everything was the best thing about the Alamo Suites is the staff. Each and every staff member we came in contact with from the grounds keeper, maids and front dest made us feel like we were important to them. Everyone greeted us each and every day the staff needs to be commended. Thank you so much for making our stay much better than expected.

Room Tip: The double king suites are awesome.
See more room tips
  • Stayed: November 2012, traveled with family
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1  Thank Terry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Best Western Alamo Suites, responded to this reviewResponded November 28, 2012

We want to thank you for the kind words you said about our hotel. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We'll be sure to share it with the hotel staff. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2012

Stayed in a two-king suite with a couple of friends. The room was spacious with a refrigerator, microwave and seating area. The staff was very friendly and the continental breakfast was just as I expected. It is certainly nothing fancy but it is comfortable. You can walk to some restaurants, but not the place to stay if you intend to hang near the Riverwalk. Good place to stay if you are there for an event like the Rock and Roll Marathon as we were.

  • Stayed: November 2012, traveled with friends
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Thank I_Prefer_To_Fly_Home
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Best Western Alamo Suites, responded to this reviewResponded November 28, 2012

We just wanted to take a moment to let you know how much we appreciate your business and positive comments. We really value you taking the time to let us know we're doing something right. If there is anything we can do for you, please let us know. We would also like to know where we can find more great clients like you! It's customers like you that make this business worthwhile. Thanks again and we look forward to serving you in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2012

My friend reserved the room, it was a very small 2 room suite. Comfortable, not elaborate. I liked that it had a tub w/jets, but when I went to use it the jets would not work at all. We had asked for non-allergic bedding and it took forever to get it. He had tried to call prior to us arriving so it would be ready as we had late arrival, but they kept putting him on hold and hanging up on him.
The service could have been better. The breakfast did get there on time and it was good and it was warm. The coffee pot still had old wet coffee pods in it, gross.

  • Stayed: October 2012, traveled as a couple
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Thank LaraLee55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ttribby, Guest Relations Manager at Best Western Alamo Suites, responded to this reviewResponded November 28, 2012

Thank you for taking the time to communicate why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issues as soon as possible.

Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and hope to serve you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Alamo Suites

Address: 1002 S Laredo St, I-35 Exit 155A, San Antonio, TX 78204-3212
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#67 Romantic Hotel in San Antonio
#96 Business Hotel in San Antonio
Price Range: $73 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Alamo Suites 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
This hotel offers king beds in all rooms whether 1, 2, or even 3! Less than a mile to downtown attractions, shopping, and restaurants. Five blocks to Market Square. One mile to Riverwalk, Alamo, Alamo Dome, Convention Center, LaVillita, Institute of TX Cultures, and Tower of America. Free high-speed Internet access, fitness room, and indoor pool on property. 100 Percent non-smoking hotel. ... more   less 
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Also Known As:
Best Western Alamo Hotel San Antonio
Best Western San Antonio
Comfort Suites San Antonio
San Antonio Comfort Suites

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