Pluses: Convenient location - close to downtown/riverwalk district, beautiful grounds - looks and feels like a tropical resort, better than average restaurant selection and service - for a Courtyard.
Minuses: The furniture in our room was due for replacement. The pool and hot tub were empty for repairs - the front desk made no mention of it as they honored my request for a poolside room. Thankfully, the nearby Residence Inn let us lounge at their pool. Exercise room is really just an eliptical, two treadmills, dumbells and a bench and was absent a tv when I used it.
Overall, this was the worst experience I have had at a Courtyard; generally I have pretty high regard for the brand. The employees here put in the minimum effort required; I didn't feel like anyone really cared if guests were pleased or not. The exception was in the restaurant. The lady running the restaurant really gets customer service.
Marriott fans don't despair. Adjacent to this Courtyard are both a Fairfield Inn and a Residence Inn. Check prices at all three and go with the best deal. Remember, breakfast is included with lodging at Residence Inn.
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- Also Known As:
- Courtyard By Marriott San Antonio Downtown/Market Square Hotel San Antonio
- Courtyard San Antonio Downtown
- San Antonio Marriott
- San Antonio Courtyard