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“I used to love this hotel...but now it's dead to me”

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Courtyard San Antonio Downtown/Market Square
Ranked #110 of 354 Hotels in San Antonio
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“I used to love this hotel...but now it's dead to me”
Reviewed May 30, 2013 via mobile

For the last three years I would stay here about once a month. Today, I went for my morning walk and when I came back my key didn't work. No biggie. I went to the front desk and did the usual and said my card wasn't working. I didn't have id and was treated like a criminal. I provided home info and the man in the burgundy shirt wouldn't budge. Wanted to know how I got the key. I understand it's for my protection but what are the odds of a criminal knowing all if my info and having my key. Future reservations have been canceled.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chefjeffsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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275 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Houston, Texas
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 22, 2013

i really enjoyed this hotel with my husband and two sons. I was afraid that being next to elevators would have alot of noise of people coming and going. No issues here. Beds comfortable. Customer Service was friendly. The area walking distance from market. Not to close to all the traffic.Free parking. You can walk to catch the bus or shuttle to take you elsewhere downtown.The rooms clean. Housekeeping didn't bother us in the morning, which is what I like. Definately my choice to stay in the downtown area for the price.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sil76877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha C, Sales Coordinator at Courtyard San Antonio Downtown/Market Square, responded to this review, April 26, 2013
Thank you for staying at the San Antonio Courtyard Downtown Market Square. We appreciate your comments and hope to see you on your next visit to the San Antonio area.


Thank You,

Samantha Cooley
Courtyard by Marriott Market Square
Property Coordinator
210-229-9449
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 7, 2013

The people at this hotel made a huge impact. They were incredibly friendly and accommodating. We were at this hotel over Easter and they helped get lunch when everything was closed. Rooms were plain but clean. Courtyard area was nice and gym, hot tub and pool were clean. Within walking distance to downtown and river walk areas.

Room Tip: Quiet rooms do not face pool.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeaStarSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samantha C, Property Coordinator at Courtyard San Antonio Downtown/Market Square, responded to this review, April 26, 2013
Thank you for staying at the San Antonio Courtyard Downtown Market Square. We appreciate your comments, and hope to see you on your next visit to the San Antonio area.


Thank You,

Samantha Cooley
Courtyard by Marriott Market Square
Property Coordinator
210-229-9449
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boerne, Texas
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 31, 2013 via mobile

Stayed here with our small children while house hunting in San Antonio. Found the location to be very nice. Close to everything, and the parking was free. It's right across from bill miller BBQ, so you smell BBQ all the time. Didn't bother us. Room was ok. It was clean, and the beds were comfortable. Breakfast was good, and the staff were very nice. My only complaint is the extremely expensive laundry. Also the dryer was barely functional, so it took 2 or more times through to dry the clothes.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuckyMommyTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 29, 2013

We stayed at this hotel for two nights as part of a weeklong vacation in San Antonio. We had originally planned to stay in this hotel for four nights, but the location and other features were bad enough that we cut the stay short and moved to the Residence Inn, which I will review separately but which was a big upgrade.

The principal problem with this hotel is its location. The Marriott website would lead you to believe that this hotel has ready access to the River Walk and other destinations, but that really isn't the case. Moreover, the trolley referenced on the website was nowhere to be seen. So you either have to drive to downtown San Antonio (about a 5 minute drive but parking is suprisingly difficult to locate and expensive) or walk for about 20 minutes throw parking lots and areas that seem more like an urban wasteland than anything else. No good restaurants are nearby, and although Market Square (and Mia Tierra) are within walking distance, that would still be a long walk.

The hotel itself is standard Courtyards fare, albeit a bit worn and in need of refurbishment in various areas. The pool in particular does not live up to Marriott standards. A sizable number of the chairs at the pool were broken or otherwise in disrepair. The pool itself was also fairly dirty. Not impressive at all.

Our rate was supposed to come with a $10 credit at the bistro, but getting that was like pulling teeth and then the items at the bistro were so overpriced ($2.75 for a bottle of Diet Pepsi) that it was barely worth asking for it.

Bottom line, there are many places to stay in San Antonio that are much better. Some may be pricier, but the location of this hotel is a huge drawback. Add to that the failure of the hotel to maintain Marriott standards and there is no good reason to stay here.

Room Tip: Stay somewhere else.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MidwestLawyer0331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 1, 2013

This hotel is very easy to find, right off the exit from Hwy 10. Even though our GPS got a bit confused after entering the "concrete jungle", this hotel proved very easy to find, especially since it's sign sticks up well over 100 feet in the air! The hotel is just a five minute walk from the Market Square, and a 25 minute walk from the River Walk and the Alamo. There is also a bus stop right in front of the hotel for those opposed to walking.
The hotel is typical for a Courtyard Marriott - comfy king-sized bed, couch, and a flat panel TV. The bathroom sports the usual tub/shower combo, with the sink itself located outside of the bathroom (my wife seems to like this style, while I do not). A small balcony is located behind the sliding door at the end of the room. Ours offered views of the parking lot ( free car parking by the way). There was some minor construction work going on the send day we stayed here, which involved retiling the main entrance to the lobby. It is nice to see hotels updating things.
The hotel has an outside pool in a nice central courtyard. We did not use the pool during this visit.
We did eat breakfast in the lobby area during our last day in the hotel. We were actually surprised because it looks more like a coffee shop, but the eggs and French toast were very tasty, and offered good value. Also, if you need any forgotten items such as toothpaste, aspirin, or simply want to buy a bottle of pop, or a bag of chips, these are available for sale next to the check-in counter. It appears they also sell a limited selection of wine from this location.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank London_Ontario_Kevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amarillo, Texas
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 26, 2013

I stayed here for 3 nights. Hotel was very nice. Comfortable bed, clean facilities. Starbucks Bistro was nice & people were very nice. Coffee wasn't the best, but I enjoyed the yogurt parfaits. Wifi was good. I was sick for a majority of the trip, but still was able to sleep & rest at night. Love the pillows! :)

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rspence1270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard San Antonio Downtown/Market Square

Property: Courtyard San Antonio Downtown/Market Square
Address: 600 S Santa Rosa Ave, San Antonio, TX 78204-3128
Phone Number:
Location: United States > Texas > San Antonio > Avenida Guadalupe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #110 of 354 Hotels in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard San Antonio Downtown/Market Square 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Courtyard By Marriott San Antonio Downtown/Market Square Hotel San Antonio
Courtyard San Antonio Downtown
San Antonio Marriott
San Antonio Courtyard

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