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“Good Hotel - Good Location” 3 of 5 bubbles
Review of Fairfield Inn & Suites San Antonio Downtown/Market Square

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Fairfield Inn & Suites San Antonio Downtown/Market Square
Ranked #116 of 353 Hotels in San Antonio
Certificate of Excellence
Level Contributor
133 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
“Good Hotel - Good Location”
3 of 5 bubbles Reviewed June 19, 2008

I do not agree with all the negative reviews, maybe they have corrected the problems cited. We found it to be a very good hotel with excellent service, good location for 'streetcar' and plenty of free parking. I thought breakfast was a bit better than most Fairfields I visited recently with two very attentive attendants.

  • Liked — Location
  • Disliked — Price
  • Stayed June 2008, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank mac34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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252 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Tulsa, Oklahoma
Level Contributor
66 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed April 24, 2008

Normally I am down with Fairfield Inn's by Marriott. They're clean, serviceable, and have a warm breakfast everyday. This one however was a BIG diappointment. Check in was easy and the staff was really nice. From there though it was down hill. The parking at this place is TERRIBLE. We were there during the city's lame answer to Mardi Gras, "Fiesta", which had locals and others parking at our hotel without paying or staying. This property claims to limit the number of riff raff parking at the hotel, not so, otherwise the lot would look empty like the Courtyard by Marriott next door. The staff at that hotel had security guarding the lot so only guests were allowed. The Fairfield Inn, not so much. My business has lots of heavy equipment that I must haul to my room after work every night and this was a collassal pain. This also was troublesome because the elevator is REALLY, REALLY slow. For a property with only four floors this machine should operate a little more efficiently. The maid service here is average at best because it seemed I had to ask for more soap and towels on a daily basis. One other thing is the internet service here is extremely slow and doesn't work a lot of the time making a business stay nearly impossible to pull off, unless you use the computer in the lobby, which of course is always being used. One other thing about the lobby is when you exit there are usually smokers right outside the door and its so great to get a big whiff of their cancer sticks when you enter and leave the hotel. This place is close to the highway and Riverwalk, but if the costs are the same stay next door at the Courtyard because you'll have an easier time parking and the internet service is much better.

  • Liked — The breakfast
  • Disliked — The parking
  • Stayed April 2008, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank wdharrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed March 13, 2008

Bottomline: A good, inexpensive hotel with a great staff and easy access to San Antonio via highways or the trolley to the Riverwalk. Don't expect a great hotel though.

I booked this property based on the reviews here, and I am not as impressed as I thought I would be. I will say that the staff here is excellent -- some of the best I've seen for lower end hotels. However, the property needs some money invested, and the parking situation is not optimal.

Pluses: The staff! Every front desk person, every person working with breakfast, every housekeeper, and every service/maintenance person I met was top notch. Location is good. The hotel is right off the highway so access to other parts of the city is very good. There is no highway noise. Also, there's no train noise, at least in my room, which is apparently common in San Antonio. The trolley for access to the Riverwalk is right around the corner and very convenient. The Marketplace area is a short walk away, though the area is a little bit sketchy on the way at night.

Disappointments: Pool is very small -- not big enough for swimming laps and smaller than most hotel pools. Workout out room is very small -- more like a closet with three machines and a TV. No weights. Both the pool and the workout area are adequate but not what I expected.

Minuses: The rooms need to be updated, particularly the bathrooms. Mine had peeling paint on the doorframe, stained and broken tiles, a leaky faucet, and fairly dim lighting. The towels are great for exfoliating! The sink area was fine, but the toilet/shower area is showing its age. The walls are fairly thin, and in particular, the people above were stomping about. Since that rarely happens in my hotel stays, it made me think that the floor/ceiling was not as thick as it could be. The main room is acceptable but uninspired -- HUGE, blank walls. Parking later at night is a serious problem. The parking immediately in front of the hotel fills up, and the overflow is all over the place -- this hotel shares the area with a Residence Inn, and it's an absolute rabbit warren of hotel buildings, streets and parking spots. Can be quite confusing.

Stayed March 2008
Helpful?
Thank AndrewinMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, FL
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed February 29, 2008

This hotel has the friendliest and most helpful staff that I have encountered in a long time. Everyone was the ultimate professional and totally interested in the well-being of the guests. The hotel's continental breakfast was decent, and every evening they have wine and cheese in the lobby. The room was clean and comfortable, although obviously there is nothing luxurious here. (Why do most hotels have these drafty wall- mounted air conditioners)? The property is only a couple of blocks from Market Square, which at least this time of year, didn't have much going on at night except for a couple of good Mexican restaurants. There is a one dollar trolley that stops every ten minutes a block from the hotel, so there is easy access to the downtown riverwalk and other attractions.

  • Liked — Staff
  • Disliked — Room air conditioner
  • Stayed February 2008, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Anon727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Level Contributor
100 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed February 20, 2008

The hotel was convenient to downtown San Antonio and very close to the Market Square. The front desk people were very helpful and friendly. We felt that they were doing everything to make our stay the best they could. Thank you!

  • Liked — The front desk people
  • Stayed January 2008, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank London154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itasca, Texas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed January 3, 2008

This hotel has not been very well kept up, paint missing from the door frames and broken tile in the bathroom. The bathroom had someone else's hair in the tub prior to even being used by my family. They claim to have a heated indoor pool, but, it was so cold that we could not stand to be in it. If you plan on feeding your family with the free breakfast, dont count on it. They have maybe 8-10 tables in the breakfast area and if you are there on a busy weekend you will never get a table. They had the maintenance guy cooking the free waffles and he had a huge list of requests for others requesting waffles and although we were down there at 930am for breakfast, he stated that there was no way that he would get our waffles made before they closed at 10am. This happened on both days of our stay. So unless you plan on going down to breakfast really early, dont plan on eating there. They do offer other stuff like yogurt and breakfast sandwiches, but, they were out of those also and not to mention out of coffee.

  • Stayed December 2007, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank sarahinitasca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clarita
Level Contributor
134 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
5 of 5 bubbles Reviewed November 13, 2007

This Fairfield reminded me why I am such a big fan of TripAdvisor. Normally, people tend to think of Fairfield as the inferior brand to Courtyard and had it not been for my use of TripAdvisor I would have stayed at the Courtyard. But the reviews for the Fairfield were right on, one of the best hotel experiences and outstanding value.
Upon check-in I was upgraded to a suite because of my Marriott status. It is without a doubt the nicest value-priced hotel suite I have ever stayed in. A separate living and sleeping area. An entertainment center complete with a stereo cd-player. Two televisions and a spacious work area.
Breakfast is comparable to what you get at a Courtyard for $10. Location is not bad at all, quick drive to the Riverwalk. My regret is that I only had 1 night to stay. No matter what the reason for my next trip to San Antonio, I will be here again.

  • Liked — The suite
  • Disliked — Nothing
  • Stayed October 2007, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank FightOn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites San Antonio Downtown/Market Square

Property: Fairfield Inn & Suites San Antonio Downtown/Market Square
Address: 620 South Santa Rosa, San Antonio, TX 78204
Phone Number:
Location: United States > Texas > San Antonio > Avenida Guadalupe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in San Antonio
#90 Business Hotel in San Antonio
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites San Antonio Downtown/Market Square 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
The newly-renovated Fairfield Inn & Suites San Antonio Downtown is located off I-10/35, making Sea World, Six Flags, the Alamo, and the metropolitan area easily accessible. Just a short walk from Market Square and the Alamo, our downtown hotel features a redesigned lobby equipped with free WiFi and 24-hour Market. Start your day off right with a free breakfast buffet each morning then take a dip in our indoor pool. Each guest room features Marriott signature bedding, ergonomic workspace, free WiFi and flat-screen TV with free HBO. ... more   less 
Reservation Options:
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Also Known As:
Fairfield Inn San Antonio Downtown/Market Square Hotel San Antonio
Fairfield Inn Market Square
Fairfield San Antonio
San Antonio Fairfield Inn

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