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“A nice family vacation hotel”

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Residence Inn San Antonio Downtown/Alamo Plaza
Ranked #45 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed December 29, 2013

Large clean room with amenities typical of a Residence Inn, very quiet (we were on 13th floor facing downtown/Alamo, in a 1 br suite), internet and decent breakfast inclusive, happy hour with beer/wine and finger food, very friendly staff, what more to ask for...except maybe for the very expensive ($24/day) parking - but this is true of any downtown SA hotel I've stayed in.

Note: You can walk to all downtown area attractions from here.
Highly recommended for family vacation!

Room Tip: nice view on higher floors (10 - 13) facing downtown/Alamo
  • Stayed: December 2013, traveled with family
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Thank MsafiriTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this reviewResponded December 31, 2013

Thank you for your very kind and helpful review. Please come back and see us again soon. Thank you for staying with us!

Sincerely

Dusty Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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319 - 325 of 615 reviews

Reviewed December 21, 2013 via mobile

As part of our family holiday this December, we wanted a downtown hotel location and the Residence Inn proved to be a winner.

It is close to the Alamo as well as less historic locations did the AMC Cinema and Maceys.

Great rooms with a deal including a reduced parking fee, normally $24, which is a bit steep.

Stayed: December 2013
1  Thank andrewtmarlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this reviewResponded December 22, 2013

Thank you for staying with us and thank you for this kind review. Although not on the riverwalk, we are within 1 block of the Alamo, 2 blocks from the Riverwalk, and 3 blocks from the Convention Center. 7/10's of a mile to the Alamo Dome. All of these things are definitely "walks" away as parking in most urban areas can be at a price and normally not that convenient. Our hotel parking is $24 per night with in and out privileges and very convenient to the hotel. The $24 price point is on the low end of the downtown spectrum. Surface lots do not allow for in and out priveliges. Thank you so much for staying with us and providing an insightful review to future travelers. I certainly appreciate you taking the time to respond.

Sincerely,

Dusty Smith

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Reviewed December 20, 2013

My wife and I visited San Antonio for a three day weekend. We chose the Residence Inn based on a combination of location -walking distance to the Riverwalk-and reviews on Trip Advisor. We were expecting to be impressed with the quality of service based on reviews.

Perhaps the front desk employees reviewed by others were off the weekend we were there, but we found the hotel to be average. The room was a basic and typical of other Residence Inn's. The bathroom was tiny but the rest of the room was bigger than an average hotel room. The front desk personnel was professional but they weren't overly helpful when we asked for directions or for their help in getting a taxi when we were going to the AT&T Center. The breakfast staff was average/typical of the chain--nothing bad but nothing extraordinary either.

Everything considered, the hotel served its purpose--a clean comfortable room. We just did not experience anything that would result in a strong recommendation. It was okay and the location was good but there are other hotels right on the Riverwalk which have an even better location.

Stayed: December 2013, traveled as a couple
1  Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this reviewResponded December 22, 2013

Dear Joseph B:

Thank you for staying with us and thank you for taking the time to write the review of your stay. I apologize for our staff delivering average service and pledge to retrain or refocus our entire staff. As "extraordinary" is the goal, we failed you and we are embarrassed by your experience. As you stated most guests report a better experience and I will use your comments as a refresher to stress that we can always improve. As this forum provides anonymity, I do not know the particulars of your stay such as dates that would lead me to pinpoint a more focused training. My email address is dusty.smith@marriott.com and if you would, I would appreciate any further input you could provide.

Although our hotel is different as it is an urban, high-rise hotel, our room and bathroom layouts are very standard to most Residence Inn suites. Our hotel was completely renovated last year but it is our service that, in my estimation, sets this hotel apart. Guests are supposed to be acknowledged within 15 feet and greeted within 5 feet by all our associates. This is not supposed to be a "program" but our culture. Warm and authentic hospitality is definitely our goal. Your very positive reviews of Boudro's and the Japanese Tea Gardens were spot on. If coming back to San Antonio, please allow us another chance to provide great guest service.

Sincerely,

Dusty Smith

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Reviewed December 18, 2013

I have stayed at this hotel 3 times during the Texas Bandmasters and Texas Music Educators Convention. I have no complaints whatsoever besides the expensieve valet parking. The hotel is nice, walking distance from everything fun, decent price, great location.

I love this hotel and everytime I visit countdown city, this is my first choice to stay in.

Room Tip: There are no bad rooms here.
  • Stayed: July 2013, traveled on business
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1  Thank Keavon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this reviewResponded December 22, 2013

Thank you so much for staying with us these multiple times. We certainly appreciate the opportunity to host you on your visits to San Antonio. Please come back and stay with us again. Thanks so much for writing this kind review.

Sincerely,

Dusty Smith

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Reviewed November 25, 2013

Was there in September for ongoing training for my job, and it was awesome. Stayed in a one bedroom suite that was larger than my first apartment. It has recently been remodled so it is absolutely beautiful. Breakfast was the full spread with bacon, eggs, sausage, waffles - I was there for 5 days and don't think I tried everything, I did gain 10 pounds though. They are only 5 minutes from the Alamo and about 7 minutes to San Antonios famous Riverwalk. Management there was absolutely phenomenal. Would definitely be my first choice in the San Antonio area.

  • Stayed: September 2013, traveled on business
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4  Thank tmh122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this reviewResponded November 29, 2013

Thank you very much for this very kind review. We certainly appreciate you taking the time to write this review and also for staying at our hotel. Please come back soon!

Dusty Smith

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Reviewed November 20, 2013

We stayed in the hotel this past weekend, attending the Formula 1 race in Austin, but we felt that staying in San Antonio would be easier so we could enjoy what the city had to offer. Our stay at the hotel was GREAT, the staff is very attentive and customer focused. The room was clean and the housekeeper did a great job in maintaining it during our stay. The breakfast each morning hit the spot before we headed our to Austin and the location of the hotel is fantastic, close to the Riverwalk and one block away from the Alamo!

Room Tip: all of the rooms have good sound barriers and well equipped with lots of features. Great for familie...
  • Stayed: November 2013, traveled with family
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Review collected in partnership with this hotel
2  Thank Frank F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this reviewResponded November 29, 2013

Thank you for staying at our hotel during the Formula 1 race in Austin as well as the Rock and Roll Marathon in San Antonio. As the marathon date shifts next year to December 7th, this should be an easier departure on Sunday. What a weekend! Thank you for the kind review!

Safe travels!

Dusty Smith

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Reviewed November 19, 2013

We just stayed 4 days at this hotel and wish to let people know we had a great experience. It was a 4 min walk to the alamo and less than 8 min walk to riverwalk and in the hub of hop on/hop off. Great location but even better staff at the hotel were fantastic - extremely friendly and we were always asked if we are having a good time and if there was anything we needed. Issy was adorable and very pleasant to talk to and very passionate about his job at this hotel. Free breakfast/internet suited us well. Very clean and comfortable and would not hesitate recommending it.

  • Stayed: November 2013, traveled with friends
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1  Thank janetmcdonald1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DustySmith, General Manager at Residence Inn San Antonio Downtown/Alamo Plaza, responded to this reviewResponded November 20, 2013

Thank you for your kind review and for mentioning Issy by name! He will be publicly recognized for this and awarded a certificate for his Spirit to Serve our guests. He is a great part of our team here. Also, it was great talking to you and the rest of your party. Having you compliment us while knowing of your worldly travels means a great deal to all of us. Please come back and see us again. Keep traveling!

Dusty Smith

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn San Antonio Downtown/Alamo Plaza

Address: 425 Bonham, San Antonio, TX 78205-2011
Phone Number:
Location: United States > Texas > San Antonio
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in San Antonio
#21 Business Hotel in San Antonio
#35 Romantic Hotel in San Antonio
Price Range: $135 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn San Antonio Downtown/Alamo Plaza 3*
Number of rooms: 220
Official Description (provided by the hotel):
San Antonio hotel. ... more   less 
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Also Known As:
Residence Inn San Antonio Downtown/Alamo Plaza Hotel San Antonio
Residence Inn Alamo Plaza
San Antonio Residence Inn

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