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“Texas trip” 5 of 5 stars
Review of Days Inn San Antonio Alamo/riverwalk

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Days Inn San Antonio Alamo/riverwalk
Ranked #279 of 357 Hotels in San Antonio
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587 reviews from our community

Traveler rating
    45
    81
    128
    127
    206
See reviews for
186
128
68
110
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
WINDSOR
1 review
3 of 5 stars Reviewed October 14, 2012

this was as close as you could get to the alamo and riverwalk without taking the car. Staff was more than accommodating with any of our requests

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Days Inn

Helpful?
Thank JANE V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TACOMA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 11, 2012

Upon arrival I was told that I did not have a reservation and the cost would be 65.00 per night, so I provided them with my reservation number and they continued to have difficulty locating the reservation. Then I was charged 10.00 per night for parking although I did not have an automobile. My nephew who was in a rental paid for parking and I was with him. I was told that I would not be charged and that signing the form for parking was just protocol. I arrived on the 2nd of October and booked a room through the 6th although I checked out early on the 5th. My son and his girlfriend arrived on the 3rd and I also booked a room for them. My total booking was suppose to be 361.93 with taxes although I was charged 504.93. I immediately went to the office and was told that they do that as a securoty measure. I had to have the manager to perform a reversal and my cred card company gave specific instruction on how to reverse the process. After I checked out they continue to charge my card a 1.00 for four days and then processed an additional 128.43. I phoned the manager Anna who was unaware that I had the credit card company on the phone and the credit card customer service representative dictated the entire conversation. My bill then went from 361.93 to 374.00. The manager stated that she did not have immediate access to my bill because it was an old checkout although this conversation took place on the 9th of October and I had just checked out on the 5th. Now I am having to close out my credit card for fear that she will continue to utilize my card number that she has access too. This is not what I signed up for because I was under the assumption that Days Inn was a well known company. How could this manager be allowed to be in this position and give this company a bad name. Poor customer service. Bathroom ceiling peeling, towels yellowing tint with stains, no trash can liners, lack of linen they stripped our beds in the morning although fresh linen was not available until after 2 pm. the paint in the bathroom around the door frames spilled over onto the wall, and the shower walls were not properly cleaned there was crut in the grout.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Days Inn

Helpful?
1 Thank ABBIE P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn San Antonio Alamo/riverwalk

Property: Days Inn San Antonio Alamo/riverwalk
Address: 902 E. Houston St., San Antonio, TX 78205
Phone Number:
Location: United States > Texas > San Antonio > East Side
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #279 of 357 Hotels in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Days Inn San Antonio Alamo/riverwalk 1.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Days Inn Alamo/Riverwalk Hotel San Antonio
Days Inn Riverwalk San Antonio
San Antonio Days Inn
Day Inn San Antonio Alamo Riverwalk
Days Inn San Antonio

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