We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Learned a few lessons from this one.....”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Country Inn & Suites By Carlson Lackland AFB (San Antonio)
Ranked #46 of 358 Hotels in San Antonio
Certificate of Excellence
Copperas Cove, Texas
Level 3 Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Learned a few lessons from this one.....”
Reviewed April 6, 2006

Lesson #1...keep your receipts AND verify the rate at check in and check out.

Lesson #2...make sure you don't have to CHECK OUT. I haven't "checked out" of a hotel in 20 years. Just left the keys in the room, and go. This is where they decided to charge me for an extra night.

Lesson #4...When you call to complain, have them call you back. 30 minutes of long distance to straghten this out.

Now, none of this includes them accusing ME of making the reservation for 4 nights and then trying to say it was just 3 after I left. I did get MOST of my money back (less about $15).

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank unschoolermom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

454 reviews from our community

Traveler rating
    247
    109
    42
    26
    30
See reviews for
329
21
21
41
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
A TripAdvisor Member
Reviewed January 31, 2006

This Hotel was very clean and the staff was excellent very accomodating, the Dining room staff and the food was great. I liked the friendly atmosphere.

Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 13, 2005

This place was absolutely horrible. The staff was barely able to speak English and when I couldn't understand them, they were very rude. I booked online and they wouldn't give me a refund for my money. The motel was obviously old and my room smelled like a mixture of wet dog and urine. It was apparent that somebody had brought in their pet. I complained and asked to be moved to another room, but they said they were full due to the Katrina victims. I had no other alternative but to stay, but after thinking it over, I would have rather slept in my car. I will never stay in this kind of establishment again. Maybe this will teach this motel to be nicer to its customers.

  • Stayed September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 6, 2005

Arrived late at night, starting a Sea World trip to San Antonio. Staff was responsive and very friendly. Kids wanted some food, restuarant stayed open late to feed us. Waitresses and front desk clerk were very nice. Rooms are modern with lots of pillows. I think the hotel just rennovated, new carpet smell in the hallways. Great experience and stay!

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank brea8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Antonio hotels
Far West Side
Best Western Plus Lackland Hotel & Suites
Far West Side
Homewood Suites by Hilton Lackland AFB/SeaWorld
Far West Side
Hilton San Antonio Hill Country Hotel
Show Prices
Show Prices
Show Prices
Omni San Antonio Hotel
#17 of 358 in San Antonio
1,930 reviews
Far West Side
SpringHill Suites San Antonio SeaWorldR/Lackland
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson Lackland AFB (San Antonio)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson Lackland AFB (San Antonio)

Property: Country Inn & Suites By Carlson Lackland AFB (San Antonio)
Address: 6502 Enrique M. Barreara Pkwy, San Antonio, TX 78227 (Formerly Holiday Inn)
Phone Number:
Location: United States > Texas > San Antonio > Far West Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#95 Family Hotel in San Antonio
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson Lackland AFB (San Antonio) 3*
Number of rooms: 74
Official Description (provided by the hotel):
For a Texas-sized welcome and services like free high-speed Internet access, reserve a spacious hotel room or suite at the Country Inn & Suites By Carlson, Lackland AFB (San Antonio), TX. This hotel is just a mile away from Lackland Air Force Base and is ideally suited for family and friends attending graduation ceremonies for airmen finishing up Lackland Basic Military Training. For entertainment the whole family will love, San Antonio attractions like SeaWorld, the Alamo and River Walk are less than a 10-mile drive away. On site, enjoy a modern fitness center, a business center and an outdoor courtyard pool. Don't miss a single morning at the complimentary, hot Be Our Guest Breakfast buffet. 100% non-smoking Hotel. There are designated areas outside of Hotel for smoking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Carlson, Booking.com, Travelocity, Orbitz, Hotels.com, Expedia, Priceline, Cancelon, Hotwire, Cheap Tickets and getaroom.com so you can book your Country Inn & Suites By Carlson Lackland AFB (San Antonio) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Lackland Hotel San Antonio
Holiday Inn San Antonio
San Antonio Holiday Inn
Lackland Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing