We decided we wanted to go back to the Tower to celebrate our 40th - since we had our wedding dinner there. I read all the terrible reviews, almost decided to go somewhere else, but in the end we stuck with our plans.
We did not run into many of the issues other reviewers mentioned. They had our reservations, we were seated about 5 minutes after we arrived in the restaurant, we were given a roomy both with a great view, our menu was annotated "Happy 40th Anniversary" with our names at the top, and our server was very attentive (almost trying too hard - but better than being ignored). Everyone we met was friendly and efficient.
But then you get to the food. I ordered the big steak, and my wife ordered a fish entree. This is a Landry's property and you pay Landry's prices so you expect the food to be like Landry's - but it's not. Both meals were so -so and both were stone cold - not even a hint of warm.
Tons of reviews have criticized the Chart House and as far as I can see management has never responded and they certainly haven't made any changes as far as the food goes.
If it wasn't for the tourists who don't know better, and sentimental people like me, they would go broke.
Pay to go up to the observation deck and enjoy the view - and eat somewhere else!