Twice I've ordered food to go from Chesters. Both times I ordered Green Chili Cheesburgers. IT took about 30 minutes (they told me 15 on the phone) to get my order and it's been a while since the first time, so I didn't check the bag, just kind of assuming that the first "miss" was an oddity. Nope. Again no green chili. Seems silly to complain about something so small, but I've paid for a product they didn't provide...twice.
So, I figured I'd give their manager a call and let him/her know that they are forgetting products on to go orders. It never occurred to me to be angry - I was taking the time to call as a courtesy (there is no web site or company information to simply drop a note). The employee answered the phone, asked my name and said just a second. I could hear him repeating my name (twice) to the manager and her declining to take the call. He came back on and said she was busy, could I leave a message. My message was "I just called to let her know that a couple times I didn't receive items in my to go orders. Clearly that's not important to her, so you just lost a customer." It's amazing to me that any company dependent on the good will of it's customers let's things like this escalate until they lose business when a simple "sorry, we're working on it" would fix everything.
To sum up: Chester's doesn't care about providing what their customers pay for, and has pretty terrible customer service.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.