This was the most awful hotel I have ever been too --- and I am NOT a picky person. I always view the room as a place to sleep -- that's it. I was so looking forward to coming to Salem and spending a few days. I love the history of it, and after getting there-- I thought, "I would love to come back here and just hang out". However, we checked in at 11 AM and had checked out by 10 PM that night.
First of all, we took the train from Boston to Salem---after getting off the train we called to just ASK what was the best way to get to the hotel--she was rude, short, and had us repeat the question several different times and it ended up we just asked a taxi driver by the train station. (we had thought we might could walk-- but it was a mile, and we had our luggage) I don't like rude people in the hospitality industry---no matter what position---this is your job---you get paid for these questions.
Then when we finally got to the hotel--there was an actual key that you used to get in -- that was weird, but cute in an old fashion kind of way... However, when we got inside, there was only one lock --- like the kind in a bathroom at your house. I want security--even my own home door has a deadbolt. We were going to look over this b/c we thought-- it's just a few days. It is about a mile from downtown Salem so we walked every where. That afternoon we came back, regrouped, and decided to just eat at a restaurant close to the hotel. After that, we wanted to just walk around the area a bit--(now, this part has nothing to do with the actual hotel) We were followed, and stalked by a guy on a bike, so we called the cops... They got there very quickly (we had walked into a bakery/coffee shop and he sat across the road and watched us--very obviously) They knew who it was--and we were safe as far as that went....
However, as we are talking to the cops--they asked where we were staying and after we told them, he said that the hotel was very unsafe (mostly b/c some people use it as their residence--so you can only imagine the type of people that were beside us) He said that he wouldn't stay with his wife and kid there, and he had a gun--he wouldn't feel safe. He went on to say that being it was just my mom and I, that we needed to leave that night. He didn't feel comfortable not telling us that--He did give us other choices of places to stay (only place in Salem he said was safe to stay the night was downtown, and that if you couldn't afford that--it was better to stay in surrounding towns---He really praised Peabody)
As soon as we got back to the hotel we packed up and decided to just go to Boston and stay there. We went to tell them that we were checking out, and the guy working tells us ok, but he didn't know what would happen--which we didn't understand-- I got not giving us our money back for THAT night, but the next? It didn't make sense.
We leave and the next morning we call and talk to them and she said, "YOU ARE NOT GETTING A REFUND, you should have left a police report. Not our problem you didn't." Needless to say, we had a few choice words. She just kept saying that we weren't getting it back-- she basically said-- Too bad too sad. However, the owner of the hotel did eventually call us that afternoon and gave us a refund for that night and apologized--- but really? You have these kind of employees working for you?
The police also told us from now own, when vacationing somewhere, call the local police department and ask about the area--that they are always more than willing to answer any questions. (good tip for travelers out there) I wouldn't EVER go through this much trouble with a place if I would have seen these reviews before hand. I really hate that this happened b/c it has tainted by view of Salem... Which really is a cute town.
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- Also Known As:
- Clipper Ship Hotel Salem