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“Awesome Hotel”
Review of Hawthorne Hotel

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Hawthorne Hotel
Ranked #1 of 3 Hotels in Salem
Certificate of Excellence
New York City, New York
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Awesome Hotel”
Reviewed July 23, 2014

We stayed for 2 nights, rooms and entire building is kept immaculately clean. Staff were attentive and very pleasant and friendly. The hotel has a lot of history in the area, many old photos displayed. Ate I the Tavern, Food was delicious!!! Within walking distance to a lot of attractions, also trolley nearby for a day of touring the town, along with many other attractions. 2 blocks from the wharf. The Common is next door for a little stroll or just to sit and relax. There was an event there when we stayed which was a plus!! Would definitely stay again!!!!

  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, July 28, 2014
Dear Debbie H,

Thank you for your review of the Hawthorne Hotel. I’m pleased you enjoyed your stay with us, and that you appreciated our Hotel’s history. We are very proud to be one of the Historic Hotels of America, and as such do our best to retain that charming atmosphere while still keeping in mind the needs of our guests.

Because the Hawthorne is centrally located in downtown Salem and guarantees parking to overnight guests, our guests are able to check in, park, and walk to all of the many attractions that the city has to offer. I’m glad you took advantage of this during your visit and hope you enjoyed Salem.

We hope to see you again soon.

Warm regards,

Juli Lederhaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (469)
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English first
Chatham, Massachusetts
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 21, 2014

We have stayed here a number of times when visiting the Salem area. The staff is excellent, very attentive and knowledgeable. The area is filled with history and so is the hotel. You can walk right from the hotel to center of town and all the historic locations.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Harry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, July 23, 2014
Dear Harry D,

Thank you for your review of the Hawthorne Hotel. As someone who has stayed with us on several occasions, we appreciate you taking the time to share your lovely feedback with us. We take pride in offering our guests a true sense of hospitality from the moment they make their reservation until they check out after a great stay. I appreciate your compliments for our wonderful team and will be certain to share your review with them.

We are quite lucky to be centrally located in historic Salem, placing us within walking distance of the city’s many excellent attractions and growing shopping district. I’m glad that this seems to factor into your enjoyment of your visits.

We hope to welcome you back again soon.

Best,

Juli Lederhaus
General Manager
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Hopkinton, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 21, 2014

My son was married last weekend at the Hawthorne hotel. Everything went so well, our wedding coordinator Alaina was fabulous to deal with as was Liz who was in charge the evening of the wedding. All the staff was very accommodating and most friendly, the food and service were also wonderful. Would totally recommend this venue to everyone. Many guests stayed at the hotel and the location for sightseeing, waterfront access, restaurants, shopping etc was great. Parked our car in their lot and never needed it. Very pleased with everything!

Room Tip: Suites are great, good value
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  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank JGSullivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, July 23, 2014
Dear JGSullivan,

Thank you for your review of the Hawthorne Hotel. Congratulations to your son and your family on this wonderful occasion! I’m pleased that you had such a great experience with us from the moment planning began and throughout the wedding.

As I’m sure you can imagine, with our Grand Ballroom, cozy Library, and other beautiful function rooms, we host a number of events at the Hotel throughout the year. We take such pride in our role in each wedding and special occasion we help to plan. Alaina and Liz are both excellent members of our Catering and Banquets teams, respectively, and I will be sure to share your kind words with them and the rest of our staff.

Congratulations again. We hope to welcome you back again soon.

Warm regards,

Juli Lederhaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montclair, New Jersey
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 20, 2014

I visited Salem with family for a couple days and we all booked rooms here. It's pricier than anything I've stayed at but thought it would be nice to try a fancier hotel.

It's right in the middle of town and we spent the whole time walking to everything we wanted to see. The car stayed parked in the lot right behind the hotel.

The staff was amazing, the room beautiful. Bathrooms are a bit small but it was fine for me .Don't hold it against them if 4 people can't blow dry their hair at the same time. It's an old building but beautifully kept. Bigger rooms are available. Everything worked fine. The room was very cool when I first got in but you can easily fiddle with the thermostat.

Coffee and lemonade were served in the lobby, which was appreciated. No continental breakfast but there are plenty of places to eat at. We loved Red's.

I would gladly stay again and recommend to anyone.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Svetlana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, July 23, 2014
Dear Svetlana K,

Thank you for your review of the Hawthorne Hotel. I’m glad that you and your family enjoyed your stay with us, and that our central location in downtown Salem proved ideal for you when exploring the city. There are so many great attractions and a wonderful, growing shopping district. I hope you had an excellent time with all there is to do!

What we find our guests appreciate is the many amenities that they get in addition to a comfortable room. For example, the complimentary coffee station available in the mornings and the lemonade in the afternoon, complimentary Wi-Fi and bottled water, passes to the local YMCA, guaranteed parking for overnight guests, etc. I’m pleased you enjoyed some of these great features.

We hope you will give our Nathaniel’s a chance for breakfast the next time you visit. We make everything from scratch, and use top-quality ingredients such as freshly squeezed orange juice and real maple syrup. We have guests who drive from cities and towns miles away just to eat breakfast with us.

We hope to welcome you back again soon.

Best,

Juli Lederhaus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shavertown, Pennsylvania
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 20, 2014

My wife and I had the opportunity to attend a conference in Salem, Ma.in April 2014. We did a little research on the area and hotel prior to our trip. When we arrived at the hotel, the front desk personal were courteous, friendly, and informative. They not only answered all our questions about the hotel, but offered helpful advise on points of interest and dining choices. The rooms were super clean and the beds were very comfortable. The building itself is stately and has been renovated to provide all modern amenities without losing it's charm. The housekeeping staff couldn't have done a better job keeping the rooms in top condition. The hotel dining areas were all first class and reasonably priced. The hotel is located within easy walking distance to many historical and interesting sites. A great time in a great place. We'll return in the future to enjoy it all again.

Room Tip: for couples choose a room with 1 1/2 baths
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  • Stayed April 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank mike k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, July 23, 2014
Dear mike k,

Thank you for your review of the Hawthorne Hotel. I’m pleased that you and your wife enjoyed your stay with us, and that you found our Front Desk team to be so welcoming and helpful during your visit. I will be certain to share your compliments with them.

As you mentioned, we are a historic Hotel, and though we strive to maintain our unique charm and atmosphere, we are also always improving our Hotel so as to ensure that our guests are comfortable and have everything they need. Our Housekeeping team members are a key part of helping us do just that, and I appreciate you recognizing their dedication.

We hope to see you again soon.

Warm regards,

Juli Lederhaus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton Bays, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 19, 2014

We were very impressed with the Hawthorne Hotel. The staff was extremely helpful, and went out of their way to ensure we had anything we needed during our stay. We were there for a week, during that time we did not come across a single employee without a smile. Our room had a terrific view and was much bigger then we expected. Both restaurants within the hotel are fantastic. You can be sure the next time we stay in Salem, and all future times in Salem we will stay at the Hawthorne!

Room Tip: Corner rooms have better views and seem to be a bit bigger.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, July 23, 2014
Dear Jennifer M,

Thank you for your review of the Hawthorne Hotel. I’m pleased you enjoy your stay with us and appreciate your compliments for our great team. We believe that we are not in the hotel business, but in the hospitality business, and we choose employees who share that belief. I will be certain to share your kind words with them.

I’m also glad that you took advantage of our two in-house restaurants, Nathaniel’s and Tavern on the Green. Each restaurant offers its own unique atmosphere and a different style of dining, but both promise excellent service and a delicious meal! If it would not be too forward of us to mention, we would love your writing about each of those two outlets on their own listings, because guests looking for only a restaurant would not necessarily look on the Hawthorne Hotel listing.

We hope to see you again soon.

Sincerely,

Juli Lederhaus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina Mountains, North Carolina
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 17, 2014 via mobile

I'm not gonna lie- this hotel is on the pricey side. As someone who's only done chain hotels and motels though, this was a real treat. It reminded me of Disney's Haunted Mansion. It's old and full of charm. We stayed on the 6th floor, and our room had 2 bathrooms. My only complaints are that breakfast is too pricey (we opted for goodies at A & J instead) and the doors to the bathrooms and closets are old and squeaky when opened and closed. That didn't bother us, but I could see it being a problem for some. Overall, this has been my most favorite hotel experience ever. I could see it being a great place for couples to spend a few nights. Loved it!

Stayed July 2014
Helpful?
2 Thank Elizabeth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review, July 22, 2014
Dear Elizabeth F,

Thank you for your review of the Hawthorne Hotel. I’m glad you enjoyed your stay with us, and that the Hotel’s unique historic charm added to your visit.

We feel that our prices for rooms and for our restaurants is competitive with the area when you take into account the special amenities we offer (such as complimentary overnight parking, Wi-Fi, and passes to the local YMCA) and the high quality of the ingredients we use, like freshly squeezed orange juice and real maple syrup, as well as made-from-scratch Hollandaise sauce.

Thank you again for your feedback. It is through our guests’ experiences that we are able to continue bettering our Hotel and restaurants.

We hope to see you again soon.

Sincerely,

Juli Lederhaus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorne Hotel

Property: Hawthorne Hotel
Address: 18 Washington Sq, On Salem Common, Salem, MA 01970-4056
Phone Number:
Location: United States > Massachusetts > Salem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Salem
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
Number of rooms: 93
Official Description (provided by the hotel):
Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem or Boston area. All of our rooms come standard with hand-crafted Gartner Mattress© beds, Hypo-allergenic Beyond Down pillows, all natural and organic Pharmacopia Bath products and CubieTime alarm clock with USB power outlets. Guests can enjoy complimentary parking; complimentary high-speed Wi-Fi throughout the hotel; complimentary lobby coffee and free use of the local YMCA. ... more   less 
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Also Known As:
Hawthorne Hotel Salem

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