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“Absolute Perfection.”
Review of Hawthorne Hotel

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Hawthorne Hotel
Ranked #1 of 3 Hotels in Salem
Certificate of Excellence
Reviewed January 3, 2014

This hotel is the essence of cozy-yet-magnificent Old World splendor, style, and hospitality. It was immaculate, and the staff was gracious, friendly, and totally attentive to our comfort and satisfaction at all times. The Tavern off the main lobby was lively and fun, and the wait staff was friendly, congenial and quick to serve. One especially nice bonus was that, as a guest of the hotel, the tavern provided a free cup of coffee "to go" whenever we wanted. After a long trip there and, the next day, after a trip into Boston followed by a crowded train ride back, that was SUCH a perfect touch! We had a scrumptious breakfast in the restaurant and were within walking distance to the train station as well as many Salem attractions, and the desk clerk was quick to not only give us a map to the places we needed but also penciled in the routes we would have to take. Our room was sumptuously decorated, and we especially liked that the shower was in its own area, separate from the sink and toilet. That cut down on our Getting-Ready time immensely. Finally, there was no noise EVER in the hallways, and that, coupled with a very comfortable bed, made for a GREAT two nights of sleep. We had a perfect stay at this hotel.

  • Stayed: December 2013, traveled as a couple
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1  Thank RachelleAllen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this reviewResponded January 6, 2014

Dear RachelleAllen,

We love to hear from our guests, and it was such a pleasure to read this warm review of the Hawthorne Hotel. I’m pleased that you not only found your room to be welcoming and comfortable, but that you also appreciated the charm of our historic hotel. Each of our rooms is individually furnished to offer a unique atmosphere, and we have taken great care in choosing our mattresses and bedding to ensure comfort.

I’m glad that you also had the chance to experience our pub-style restaurant, Tavern on the Green. After a day of sightseeing, the large fire is certainly welcoming. I will be certain to pass along your kind words to our Tavern team!

We hope to welcome you back again soon.

Warm regards,

Juli Lederhaus
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,018 - 1,024 of 1,993 reviews

Reviewed January 2, 2014 via mobile

We rented the adjacent house to the hotel ok New year's eve. The hotel was great and we enjoyed all the activity including a beautiful wedding going on and lots of fun with people reading dinner and dancing

The house was comfortable expect a smaller bath but we enjoyed the large room to gather a very comfortable bed and a microwave fridge and table

The hotel is close to everything including the museums and cemetary and parks

Really a great idea to stay here if you are in Salem

Stayed: December 2013, traveled with friends
Thank 1905manager1886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this reviewResponded January 6, 2014

Dear 1905manager1886,

Thank you for your review of the Hawthorne Hotel. I’m so pleased that you enjoyed your stay in our Fidelia Bridges Guest House. Like the Hotel, each room in our guesthouse is individually furnished for comfort, and the Guest House offers its own unique charm.

I’m glad that you also seemed to enjoy the wedding. As you can imagine, we host a great deal of weddings and other events throughout the year, and we love our role in making each one special. It is always a pleasure to know that we have done exactly that.

We hope to see you again soon.

Sincerely,

Juli Lederhaus
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2013

The Hawthorne is by far the best place to stay in Salem. We have been going to Salem for over 10 years, several times a year. We have stayed at most hotels and B and B's in Salem. I would have to say that this hotel is a must stay place. The Hawthorne is in the center of everything that Salem has to offer. It has old world charm and is very nicely decorated. The staff is A+ and the food and drinks are very satisfying. You will not be disappointed.

Room Tip: Ask for a room on the upper floors that face the harbor. The views are excellent anytime of the year...
  • Stayed: December 2013, traveled as a couple
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1  Thank Clay T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this reviewResponded December 30, 2013

Dear Clay T,

As someone who is clearly familiar with Salem, we truly appreciate your wonderful review of the Hawthorne Hotel. You touched on so many of the Hotel’s great characteristics, including our charming historical atmosphere and our excellent staff. I will be sure to pass along your compliments to our team.

I’m pleased that in addition to enjoying your stays with us, you have also enjoyed dining with us. Both of our restaurants, Tavern on the Green and Nathaniel’s, offer their own charm, and we find that at this time of year, guests and locals alike come into the Tavern to enjoy the cozy fire and delicious winter menu.

We hope to see you again soon!

Warm regards,

Juli Lederhaus
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2013

Hello Juli:

I wanted to send you a quick note for an on behalf of one of your employee's, Melissa who serves at your front desk. She is a lovely, personable person with whom I made our reservations with for the Snow Ball this past Friday. She not only handle this reservation with such ease and made sure when I called on Friday morning that it would be possible for not only myself and my husband but another reservation I made for the Morrison's that we were able to check in early. She also was kind enough to make sure that we received the room rate for the Snow Ball

I think that when an employee goes above and beyond the call of duty and treat your guests with such kindness not only on the telephone but especially upon meeting Melissa in person on Friday, deserve to be made mention of.

I just wanted you to know that such a lovely young lady is a true asset to the Hathorwne Hotel.

I might want to mention that breakfast in the morning was delicious.

Happy Holidays!

Warm Regards,

Janet Pilleri
Pilleri Romano PC

Sent from my iPad

Room Tip: Rooms overlooking the common at Christmas!!!
  • Stayed: December 2013, traveled as a couple
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1  Thank Janet P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this reviewResponded December 18, 2013

Dear Janet,

Thank you for taking the time to share such a warm experience at the Hawthorne Hotel! I’m pleased you enjoyed your time with us, and hope that the Salem Snowball was just as enjoyable.

We also appreciate you recognizing Melissa for her friendly and helpful approach in making your reservation, and in greeting you upon your arrival. We take great care in choosing staff who we believe will offer our guests the true hospitality that we strive for at the Hawthorne, and it is through feedback such as yours that we know we are doing just that. I will be certain to share your compliments with Melissa and the rest of our Front Desk team.

Thank you again. We hope to welcome you back again soon.

Warm regards,

Juli Lederhaus
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

We had nine crazy women stay at the Hawthorne for the Witches' Weekend in October. The hotel itself is very cool...old world elegance, but it was the staff that made the stay a wonderful experience. They were so courteous, quick to help whenever needed, and very funny!!!! We can't wait to go again, and would stay nowhere else, but the Hawthorne! Thank you for a fantastic stay!

Room Tip: Rooms 612 and 325 are haunted if you are looking for a "spooktacular" stay! Not a bad roo...
  • Stayed: October 2013, traveled with friends
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Thank jill k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this reviewResponded December 13, 2013

Dear jill k,

Thank you for your review of the Hawthorne Hotel. October is certainly a unique time to visit Salem and the Hawthorne, and I’m pleased that you and your friends enjoyed your stay with us. I also appreciate your compliments for our excellent staff. We pride ourselves on the hospitality that we offer our guests, and reviews such as yours let us know that we are on the right track.

I wonder if you know about our annual Halloween Party? It is our biggest event at the Hotel, and one of our favorites. The 2014 Halloween Party is set for October 25, and we are already looking forward to it!

We hope to see you again soon.

Warm regards,

Juli Lederhaus
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

To celebrate my mother's 75th birthday, several of us traveled from all directions and met at the Hawthorne for the weekend (We booked 2 rooms). We thoroughly enjoyed Salem and the hotel was comfortable with really nice amenities. I am a linens snob (true) and loved the sheets and pillows! A big plus. I got free YMCA passes so I could swim laps on the visit. Another huge plus. The location is convenient and parking is plentiful. Really, this was just a fantastic weekend. I'd definitely go back. Did I mention the coffee in the lobby in the morning and the delicious hot cider in the lobby in the afternoon? Nice.

  • Stayed: December 2013, traveled with family
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1  Thank Gail G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this reviewResponded December 11, 2013

Dear Wendy S,

We are honored that you chose to celebrate such a momentous family occasion at the Hawthorne Hotel. I’m pleased you and your family enjoyed your stay with us, and that you found your room and bed to be comfortable. We take great care when choosing the mattresses and bedding for our guestrooms, and so I appreciate your feedback.

It’s wonderful that you took advantage of the complimentary passes we offer to the local YMCA. In addition to their two swimming pools, they also offer a large exercise facility, and we are glad to be able to offer this great amenity to our guests.

We hope to welcome you and your family back again soon.

Warm regards,

Juli Lederhaus
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

We had a recent opportunity to spend a couple of nights at the Hawthorne Hotel in Salem,Massachusetts. The immediate feeling we had was that the staff was really committed to making their guests feel welcomed. It was a surprise to have such a youthful staff in such an older hotel.
The cleanliness of the facility combined with the friendliness of the front desk employees as well as the restaurant staff and housekeepers made our stay very enjoyable and would surely plan on staying at "The Hawthorne" on our next visit to Boston's North Shore.

Room Tip: A corner room is a plus!
  • Stayed: November 2013, traveled with friends
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1  Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this reviewResponded December 4, 2013

Dear John F,

Thank you for sharing such a lovely review of the Hawthorne Hotel and our staff. We believe that it is important to remember that we are in the hospitality business, not the hotel business, and we choose our staff accordingly. Kind words such as yours help us to know that we are on track, and I will be certain to pass along your compliments to our wonderful team!

Thank you especially for noticing the people who sometimes are not noticed – the housekeepers – who work so hard to maintain our clean rooms. We know that cleanliness is one of the most important things we must provide to our guests, and having you note that aspect so prominently is very fulfilling to us. I will be certain to share your comments with the entire team.

We hope to welcome you back again soon.

Warm regards,

Juli Lederhaus
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorne Hotel

Address: 18 Washington Sq, On Salem Common, Salem, MA 01970-4056
Phone Number:
Location: United States > Massachusetts > Salem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Salem
Price Range: $149 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hawthorne Hotel 3.5*
Number of rooms: 93
Official Description (provided by the hotel):
Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem or Boston area. All of our rooms come standard with hand-crafted Gartner Mattress© beds, Hypo-allergenic Beyond Down pillows, all natural and organic Pharmacopia Bath products and CubieTime alarm clock with USB power outlets. Guests can enjoy complimentary parking; complimentary high-speed Wi-Fi throughout the hotel; complimentary lobby coffee and free use of the local YMCA. ... more   less 
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Also Known As:
Hawthorne Hotel Salem

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