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“Beautiful Resort”

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Westin La Paloma Resort and Spa
Ranked #18 of 130 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
Milwaukee, Wisconsin
Level 6 Contributor
465 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 316 helpful votes
“Beautiful Resort”
Reviewed October 9, 2010

My husband and I stayed at this resort for two nights while visiting family in the Tucson area. This resort overlooks the golf course with the mountains as a backdrop. The staff was very friendly and we were accomodated with a very early check-in upon arrival. Our room was very clean and comfortable with a beautiful view. The hotel has several pools, with one being adult only. Every staff member we encountered was very friendly and helpful. Two ice machines near our room were not working upon our visit and when we phoned for ice, we were asked the location so that they could be checked out by an engineer. I was impressed with the resort's desire to provide excellent service. This is an expensive resort, but it is definitely worth the splurge!

  • Stayed October 2010, traveled as a couple
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Helpful?
Thank TahitiZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billp82, General Manager at Westin La Paloma Resort and Spa, responded to this review, October 12, 2010
Thank you so much for posting why you enjoyed La Paloma. We always strive to bring the best and most outstanding experience for each and every guest. We hope you have a chance to return to Tucson soon and visit your family while relaxing at La Paloma.
Sincerely,
William Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Phoenix, Arizona
1 review
Reviewed October 8, 2010

I stayed at the Westin a few weeks ago and I had a wonderful experience. Everyone was very friendly and the room that we stayed in was so nice! Every single staff member that I came in contact with was very friendly and helpful, but especially Jessica at the front desk. She was very professional and it was nice to see a smiling face after a long day of traveling. I will definitely be staying at the Westin again!

  • Stayed September 2010, traveled with family
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Helpful?
Thank ChiTown88_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billp82, General Manager at Westin La Paloma Resort and Spa, responded to this review, October 12, 2010
Thank you for posting why you enjoyed your recent stay at La Paloma. We look forward to having your return soon. We’ll all be waiting with smiles and friendly greetings.
Sincerely,
William Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uckfield, United Kingdom
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 8, 2010

We stayed for our 40th wedding anniversary, and came home to UK very happy.
From the front desk to the room maids, all very helpful.
Had grand parlor suite with mountain view, 3 balconies and 2 bath rooms, made our stay feel very special.
We decided to have a car less break and the Bell Desk got us limo,s right on time and the pick ups after visits away from hotel were all fine. \they use Integrity limos and they were very good.
There was 3 functions on one night , over 800 people attending, but the main part of hotel was not affected, in some hotels if this happens everywhere is bursting at the seams.
Would we return YES.

  • Stayed September 2010, traveled as a couple
    • Value
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Helpful?
Thank LBG50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billp82, General Manager at Westin La Paloma Resort and Spa, responded to this review, October 12, 2010
Thank you for traveling so far and spending your 40th Wedding Anniversary with us. We delight in making such remarkable memories for our guests to take home with them. I would like to have you return and enjoy your 41st anniversary with us and hope to have you call soon to make reservations.
Sincerely,
William Petrella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Cod, Massachusetts
Level 5 Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 6, 2010

Not so long ago, the Westin La Paloma was THE place to stay in Tucson. Now, it's tired, run-down and just plain disappointing. You enter your room from out outdoor hallway, which rather than fresh and elegant feels like a motel. The shower was moldy, the fixtures were cracked, the tile was stained. When I walked across the floor in my white socks, the bottoms were gray.

The restaurant is very good, service is overall of good (not great) quality.

Skip this one. Try something else in Tucson if you have a choice.

  • Stayed September 2010, traveled on business
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Helpful?
1 Thank CapeCod64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billp82, General Manager at Westin La Paloma Resort and Spa, responded to this review, October 12, 2010
Thank you for posting about your stay at La Paloma. experience. I know I speak for our entire staff when I express how very sorry we are that you were disappointed with your accommodations during this most recent visit. we would like nothing more than an opportunity to welcome you back and demonstrate the excellence in service and accommodations that our guests rightfully expect to receive at The Westin La Paloma.
Sincerely,
William Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tucson
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 6, 2010

My husband and I had a very relaxing and enjoyable stay at The Westin La Paloma in Tucson Arizona. It was our 4 year wedding anniversary and we decided a "staycation" at this resort would be the perfect way to celebrate. The resort, it's staff, the Azul Resturant, the pool and all the amenities all exceeded our expectations! The staff members we encountered during our stay, including Aaron at the front desk who greeted us in a very warm and professional manner, Daniel who brought us our food and drinks poolside, and Steve at the poolside bar were all very friendly and helped to make our stay at the resort a 5 star experience! We definitely plan on visiting again soon!

  • Stayed October 2010, traveled as a couple
    • Value
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Helpful?
Thank chrystalcoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billp82, General Manager at Westin La Paloma Resort and Spa, responded to this review, October 12, 2010
Thank you for choosing La Paloma for you 4th wedding anniversary. We’re so glad that our staff made this special occasion a 5 star experience. We’ll all be here ready to welcome you back for your next “staycation”. Come back soon for more relaxation and renewal poolside.
Sincerely,
William Petrella
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
Reviewed October 6, 2010

I have recently found this gem in Tucson after many business trips here. Before, I stayed at the Marriott, but someone recommended the La Paloma. After staying here twice, this IS the only place I will be staying in my travels to Tucson. Amazing views, fantastic facilities (you have to try the 'waterfall pool'), delicious food. Everyone delivers service with sincere charm. Of special note is Deb Stephenson, who has really gone out of her way to make sure that our accomodation arrangements are handled flawlessly and delivers that extra touch that makes the La Paloma a place that I have now recommended to all of my colleagues as well. Thanks, Deb-- and I highly recommend you stay at the La Paloma anytime you visit Tucson.

  • Stayed October 2010, traveled on business
    • Value
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Helpful?
Thank discodarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billp82, General Manager at Westin La Paloma Resort and Spa, responded to this review, October 12, 2010
Thank you for posting why you chose La Paloma and why you will continue to choose La Paloma for your future stays in Tucson. Deb along with all our staff are here to make each and every stay memorable. We look forward to your next return. Just give us a call.
Sincerely,
William Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Bear Lake, Minnesota
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 6, 2010

The mountain views are beautiful in Tucson. I recommend the three-mile paved jogging trail. The nearby shopping mall on Campbell is very nice and there are lots of activities. The bellstaff was very helpful, especially Mike Armer.

  • Stayed October 2010, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank LauraFit_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billp82, General Manager at Westin La Paloma Resort and Spa, responded to this review, October 12, 2010
Thank you for posting why you enjoy La Paloma and our surrounding area. Mike will be smiling and ready to greet you on your return visit. We hope to see you soon.
Sincerely,
William Petrella
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin La Paloma Resort and Spa

Property: Westin La Paloma Resort and Spa
Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tucson
#7 Spa Hotel in Tucson
#7 Top resorts Hotel in Tucson
#9 Green Hotel in Tucson
#10 Luxury Hotel in Tucson
#11 Romantic Hotel in Tucson
#15 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Official Description (provided by the hotel):
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin

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