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“Textbook Definition of Excellent Customer Service”

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Westin La Paloma Resort and Spa
Ranked #19 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
Reviewed January 25, 2014

My wonderful wife and I decided to take a one week trip at this wonderful resort. We live in Scottsdale but when we visit Tucson, we always stay here. Since I met my beautiful wife, we've visited this hotel about four to five times during the past two years. Every visit, we've been kindly and consistently greeted from the moment we park our vehicle to the moment we checkout. Through our experiences, we've noticed how immensely the staff has embraced the culture of friendliness and immaculate customer service.

Our favorite spot to relax is the bar in the main lobby simply because the staff makes us feel at home. The bar tender Rick is a master bar tender who clearly demonstrates his knowledge in drinks as well as having the uncanny ability to lead his team and seamlessly keep the drinks flowing during tremendous rush hours. Moreover, Rick is a very comical gentleman whom is not afraid to go out of his way to find the drink the customer likes.

Kymberlee, Rikki, Leah, and Sal through the week continued to happily serve us and keep us laughing. My wife and I spent many of our nights hanging out at the bar and having those four individuals always spoke to us and delivered top notch service the entire night.

All in all, we've never experienced a problem here and if there was a hint of any type of problem, the staff promptly corrected the situation and would even comp us food or drink. The nachos are our favorite dish and the Bloody Mary's are our favorite drink. Just make sure you ask for Sal to make your drink (LOL, look out Rick!)


Forever Loyal Customers,

Jeremy & Heidi Ridge

Room Tip: Ask for the golf course view and balcony!
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  • Stayed: January 2014, traveled as a couple
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Thank JHRIDGE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded January 27, 2014

Thank you for sharing your warm sentiments of our AZuL servers. Making you feel comfortable and welcomed is the first step to creating a personalized, wonderful stay. The next is to consistently deliver exceptional service with a smile at every encounter. We have obviously met and exceeded your expectations. Your loyalty to The Westin La Paloma is truly appreciated. I look forward to seeing you soon in the AZuL Lounge enjoying a handcrafted Bloody Mary. Stay well, Glenn Sampert, General Manager

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1,482 - 1,488 of 2,889 reviews

Reviewed January 25, 2014

My husband and I recently traveled to Tucson and stayed at The Westin La Paloma... we have NOTHING but great things to say. First off, the resort is absolutely breath- taking with the views of the Catalina Mountains. The rooms were spectacular, I'm still dreaming of sleeping in those beds!!!! We are from the Pacific Northwest and absolutely were in awe we would be at the pool tanning in the middle of the day in January!!!

We enjoyed breakfast at Azul during our stay and had the pleasure of having Kelly as our server each time! She was so attentive each and every time and even took the time to get to know us! She recommended taking a drive up to Mt Lemmon for the views and then told us to stop by the "Cookie Cabin" for some chili and dessert after doing a little hiking and riding the ski lift to the top and boy was she right!!! The ride up there was beautiful and the views were stunning! If you are in Tucson and looking for something to do Mt Lemmon is a great designation. Thank you Kelly we hope to see you again some day.

Every person we encountered at La Paloma was so friendly we felt immediately at home. We can not wait to plan a couples trip with some friends to show them our new favorite destination!! Thank you Westin La Paloma, you have a new found place in our hearts!!!!

  • Stayed: January 2014, traveled as a couple
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Thank Nicole J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded January 27, 2014

Thank you for sharing your visit to The Westin La Paloma and Mount Lemon. As Tucson has such great, warm weather I hope you may break away from the Northwest winter cold to enjoy more sunshine at our pools. Tucson has many wonderful attractions to keep you exploring for days Contact us directly as we would be delighted to assist with creating a vacation package for you and your friends. I look forward to welcoming you back to Tucson and The Westin La Paloma Resort & Spa. Be well, Glenn Sampert, General Manager

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Reviewed January 24, 2014 via mobile

We opted for the non-service option hoping to do the environment some good... Well, this option means no service.

We called in at 1045pm asking for extra towels and then again at 1130pm. After over an hour after our original call, there is still no one here. It's late how busy can a place be???

Also called the front earlier in the day to ask about new towels and they said the staff had till 430 to give us those. I said come over at 4 and they never came!

So, come here again? No!

  • Stayed: January 2014
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1  Thank Mckinneykeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ops_Mgr85, Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded January 29, 2014

Thank you for having been our guest at The Westin La Paloma. The "Make A Green Choice" program is slightly different from other programs that allow guests to re-use linens and towels. MAGC is a program that eliminates all cleaning of the room since the cleaning of the shower, tub and floors is also a large water-user. The election of MAGC should not impact the responsiveness of our associates to requests from our guests and I regret that your experience was not good in this regard. I assure you that our guests have come to expect a much higher level of service at The Westin La Paloma because of the responsiveness of our associates. I sincerely hope that you will reconsider staying with us in the future so that we can provide a more typically wonderful visit.

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Reviewed January 24, 2014

We spent about 10 days at the resort the week of July 4th, 2013 and loved it. Firstly, customer service was amazing. Christina Caballero, who assisted went above and beyond . The resort has fabulous pools and the location is central to the North side of Tucson...Room was comfortable and food was very good. Beds just heavenly. Everyone at the resort were super nice making us feel comfortable immediately. This is my second stay there and we will be back if we could bring our dog the next time!

  • Stayed: July 2013, traveled with family
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3  Thank Rosemary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded January 27, 2014

Thank you for sharing your holiday experience with us. We are pet friendly, so you may bring your pet. Christina may assist you with your next reservation and ensure you have another wonderful stay. I look forward to having you return in 2014. Stay well, Glenn Sampert, General Manager

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Reviewed January 23, 2014

Beautiful resort, very friendly staff. Relaxed and comfortable. Rooms very peaceful, beds "heavenly". Zach at Azulla restaurant was excellent waiter making our dinner memorable. The prompt service and delicious food severed with a unbeatable view was a nice welcoming gift. First time to Tuscon but won't be our last.

Room Tip: We had a mountain view room, loved the sunsets.
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  • Stayed: January 2014, traveled on business
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2  Thank Lisa K Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded January 24, 2014

Thank you for sharing your first trip to Tucson and The Westin La Paloma Resort & Spa. Our “Westin Heavenly Beds & Baths” provide a night of luxurious comfort. I invite you back for your next vacation to Tucson. There are many more amenities for you to enjoy at our Resort. Stay well, Glenn Sampert, General Manager

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Reviewed January 22, 2014

On January 17th I attended the SAHBA Awards Luncheon at the Westin La Paloma. The luncheon was incredible. The room was spacious and beautifully set, the meal was delicious. Our tables server was William Arce, William was incredible. His attention to detail and quality of service was quite impressive. I have not had service of this caliber provided by and individual since Tucson's only 5 star restaurant, the Tack Room, closed years ago.
William is an excellent example of what quality service should be. Service with a smile, kindness, and attention to detail that makes everyone feel special. thank you William and Thank you La Paloma for a wonderful Awards Luncheon.
Kathryn

  • Stayed: January 2014, traveled on business
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2  Thank Kathryn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded January 24, 2014

Thank you for sharing your compliments. Our associates take great pride in providing exceptional service to our guests. I look forward to having you return soon with friends and family and let us delight you with another wonderful dining experience. Be well, Glenn Sampert, General Manager

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Reviewed January 18, 2014

We are having the best time here at La Paloma! We came to escape the cold of Colorado for a January weekend and were happily greeted by mid-70 degree weather. It's as if we were transported to a tropical vacation almost, yet still not far from home. The property is beautiful and quite convenient to the Saguaro National Park which is perfect for hiking, sightseeing from the tram, or a little of both.

Our 6 year old son had an absolute blast exploring the desert, then swimming and sliding at the pool and later at the on-site kids club where he enjoyed stargazing through a telescope and making s'mores with his counselors, Nikko, David and Erik. He was having so much fun, when we came to pick him up, he asked to leave so he could stay longer! The kids club gives parents a chance to have some couple time which is invaluable when you are on vacation.

We are feeling so lucky to be here and could easily come back again soon.

  • Stayed: January 2014, traveled with family
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3  Thank Susan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded January 22, 2014

Thank you for sharing your fun family weekend at La Paloma. I’m glad everyone enjoyed their adventure to the Saguaro National Park along with the pool activities. Our Westin Kids Club provides great activities for the kids to learn and play. As The Kids Club is on site this provides more time for the parents to relax knowing the kids are close by and having a great time. As the winter cold continues, come back and stay to enjoy more of our sunny, warm days. Be well, Glenn Sampert, General Manager

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Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tucson
#7 Top resorts Hotel in Tucson
#9 Green Hotel in Tucson
#10 Luxury Hotel in Tucson
#10 Spa Hotel in Tucson
#11 Romantic Hotel in Tucson
#12 Family Hotel in Tucson
Price Range: $181 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Official Description (provided by the hotel):
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin

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