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“Beautiful resort, great customer service!”

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Westin La Paloma Resort and Spa
Ranked #19 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
Reviewed September 27, 2013

I stayed at the resort for a technology conference. Great food, beautiful views, really relaxing place. I had forgotten to check out on time and had left some things in my room that were very valuable. When I went to check out my room had already been clean but Elora S. Noel had seen that my things were marked and taken to security for safe keeping! I felt I had been taken care of and the staff was trustworthy. Would love to come back with my husband for a weekend getaway.

Room Tip: Ask for a room that views the pool and then you can see views of the gorgeous mountains.
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  • Stayed: September 2013, traveled on business
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Thank hblove3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded October 3, 2013

Thank you for sharing how you enjoyed your conference and that we will be seeing you and your husband for a weekend soon. Just call us directly to assist with your reservations, our staff is always delighted to welcome you with friendly, genuine consideration. Stay well, Glenn Sampert, General Manager

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1,549 - 1,555 of 2,889 reviews

Reviewed September 27, 2013

Great experience having the conference at the Westin La Paloma. Peter M. in banquets was wonderful as was all the staff for our event. The hotel was lovely. This was my first time in Tucson but we would definitely have an event in the city and at the hotel again.

  • Stayed: September 2013, traveled on business
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Thank sdw7449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded October 3, 2013

Thank you for sharing your experience of your first conference at The Westin La Paloma Resort & Spa. Our tenured staff takes great pride in providing personalized, professional service. I do hope you will return to Tucson and La Paloma whether for business or pleasure in the very near future. Be well, Glenn Sampert, General Manager.

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Reviewed September 24, 2013

My recent trip to Tucson was to celebrate my birthday and my sister organized the arrangements with the hotel, several times stating that she wanted a room with a mountain view. Upon arriving to our room after dark, we stepped-out onto the balcony to a view of Tucson lights and traffic noise. When we asked the bellhop where the mountain view was, he said, "Out there", which required us to crane our necks around the left side of the balcony to a partial view of a mountain. The morning light revealed some brush and a parking lot below which contained several idling construction vehicles and bulldozers at 5:30 a.m. We could not converse on the balcony due to the level of noise from the lot, delivery trucks arriving along the resort driveway and the traffic of the main road that runs beside the property. We requested a room change and the front desk personnel graciously relocated us to the golf course side of the resort. MUCH better. There was still some traffic noise, but greatly reduced and we had the beautiful mountain view we were expecting to see. Regarding the service and personnel, EVERYONE we interacted with was pleasant and helpful and a surprise bottle of champagne with a cheese and fruit platter was delivered to our room for my birthday. We had more than one service at the Elizabeth Arden Red Door Spa and again, the entire staff we interacted with were very pleasant and professional. Very clean spa and hotel rooms. If we get back to Tucson, we would be likely to stay at La Paloma again. Just be aware that the resort is located among a residential and business area; it is not a separate entity with wonderful mountain views from every vantage point on the property, as it appears on the website.

Room Tip: Golf course-side rooms are quieter and have beautiful mountain view
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  • Stayed: September 2013, traveled with friends
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Thank TKS50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded October 3, 2013

We are pleased that you selected the Westin La Paloma to celebrate your birthday, and that you enjoyed the service at our facilities, and your birthday fruit & cheese platter! I would like to personally thank you for allowing us the opportunity to make your experience with us exactly as you had envisioned – and for giving us such a glowing 4 star review after the fact. We know that our guests have certain expectations when they arrive, and it is our goal to exceed their expectations. We are truly grateful that you requested a room transfer, as we know it made a difference in your overall stay. We look forward to your return visit. Be well, Glenn Sampert, General Manager

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Reviewed September 24, 2013

We recently had a convention at the Westin La Paloma, and it was absolutely perfect. Joey Bradfield coordinated our convention, and she was just fantastic. The entire convention staff could not have made us feel any more welcome. The property is beautiful, the rooms are elegant and understated, and the food was exceptional.
On a personal note, our housekeeper, Juanita, was so nice and helpful and our suite was always in tip top shape.
I would highly recommend a stay here for business or pleasure.

Room Tip: We stayed in Master Suite 531 and the room and view are spectacular.
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  • Stayed: September 2013, traveled on business
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Thank grooveooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline M, Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded September 28, 2013

It is extremely satisfying to know that we helped to make your stay rejuvenating and you were so happy with the experience. Thank you for sharing your comments, and we hope to see you again soon.

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Reviewed September 22, 2013

This place is one of the best resorts I have ever been to. The pool is amazing, they have a walk up pool bar. The resort is on a golf course and is very good size so its a excellent area to take a walk in the evenings. The food was amazing. I hope to return soon.

  • Stayed: March 2013, traveled with friends
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1  Thank JCStolz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline M, Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded September 28, 2013

We are glad you enjoyed our pool oasis, and Sabino's swim up bar. Thank you for sharing your experience, and we look forward to your return.

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Reviewed September 20, 2013

We were in town with a group of friends for the weekend and were simply blown away by the beauty, tranquility and extremely high level of service at the Westin La Paloma. The new pool area out back, recently renovated according to Rob Malone at the front office (who really went out of his way to help situate our group and make sure we were taken care of), is simply stunning. I felt like a kid again as I went from pool to jacuzzi, to water slide, to the ice cold simulated waterfall pool, and back. The food at the Aqua restaurant was off the chart, and big thanks to F&B manager Tara Portillo for taking such good care of us. Groups can be a pain, but these guys welcomed us with open arms. I live in Scottsdale, and the Westin La Paloma has jumped to the top of my list for Arizona staycation destinations after this amazing weekend.

Room Tip: The rooms are all situated in outbuildings grouped around the main lodge. We stayed on the north si...
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  • Stayed: September 2013, traveled with friends
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Thank jeffreydabbott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline M, Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded September 28, 2013

Thank you for taking the time to share with us that you enjoyed your stay -- it's especially nice to hear that we were able to help you feel like a kid again!

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Reviewed September 18, 2013

This is hands down one of my all time favorite places to stay. Westin has their act together and no how to treat a guest, how to lay out a room, how to make your stay the most comfortable.
First off, when you check in, they take all your bags put them in a golf cart, then follow you to the parking lot( if you self park), pick you up and take you to your room. We got a room that overlooked the Golf Course.
The rooms are huge. They have wooded sliding doors, but you barely have to touch them for them to open and close. The bathroom has a tub as well as a separate walk-in shower, which is nice because I am 6'4" and find taking showers in bathtubs is not very easy. The showers have a rain shower head. Also have a detachable wand for getting into those nooks and crannies.
The grounds are immaculate. When we were there they were redoing the main swimming pool. But they had other pools to use, including the one at the country club.
The lobby area have really nice and comfy chairs and couches.
The restaurant is very nice too. I explained to them my dad was a vegan. The chef came out and basically asked my dad what he liked and didn't like. He made him this Grilled Tofu salad. I had a seafood pasta that was excellent.
The pool bar serves up nice cool drinks that hit the spot on a hot Tucson day.
I would totally recommend this hotel.

Room Tip: Get a room with a Golf Course view. You can see lots of wildlife when sitting outside on your deck
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  • Stayed: March 2013, traveled with family
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4  Thank CentralCoastWine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline M, Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded September 28, 2013

Thank you for sharing your wonderful comment with us! We truly appreciate hearing back from our guests and future guests will enjoy your tip as well! We look forward to seeing you again soon.

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Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tucson
#7 Top resorts Hotel in Tucson
#9 Green Hotel in Tucson
#10 Luxury Hotel in Tucson
#10 Spa Hotel in Tucson
#11 Romantic Hotel in Tucson
#12 Family Hotel in Tucson
Price Range: $179 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Official Description (provided by the hotel):
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin

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