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“Stepping into Camelot” 5 of 5 stars
Review of Westin La Paloma Resort and Spa

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Westin La Paloma Resort and Spa
Ranked #15 of 130 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
Phoenix, Arizona, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Stepping into Camelot”
5 of 5 stars Reviewed July 11, 2013

My son's wedding reception was held in the Grand Ballroom a few weeks back (end of June 2013). After I caught my breath again from the spectacular decorations which made the large room somehow intimate and soft, I was amazed by the gracious, attentive, responsive, but non-intrusive staff that seemed to be everywhere all at once attending to needs. The smallest request for an extra glass of ice was met with the same courteous care as was the guided effort to negotiate 200 people through the buffet lines of spectacular food. Of course the occasion was joyful (over the top), but the staff seemed to enter in while they met every need. Warmth, kindness, joy, and a sense of deriving great pleasure in seeing to it that all the guests were comfortable, were cared for, and were addressed was inescapable. The Westin at La Paloma, framed in the majestic foothills of the Catalina Mountains, brought peace to the celebration. I could not imaging one tiny item that could have gone better.

Room Tip: Ask for a room facing North to best enjoy the mountains.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank MikeBerens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, July 16, 2013
Dear Mr. Berens,
Thank you for choosing The Westin La Paloma Resort and Spa for your son’s wedding and for sharing the wonderful memories we were able to create for your family and friends. We would be delighted to plan the upcoming anniversaries for your son and daughter-in-law, along with other special family occasions. We are just a phone call away. I hope to see you return soon to reminisce about the wedding and enjoy our resort.
Be well,
Glenn Sampert, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,548 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (721)
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English first
Chandler, Arizona
1 review
5 of 5 stars Reviewed July 10, 2013

Just finished up with the 2013 Arizona Pharmacy Association Annual Convention and Trade Show. The property in Tucson was perfect. The renovations are beautiful and almost done.... Our guests of 500+ raved! The food was great. The best aspect of having a 4-day meeting here is the staff and service at the Westin La Paloma in Tucson, AZ. Thank you, Joey Bradfield and Peter Mnatzaganian. You demonstrate professionalism always. You genuinely give us the attention needed. Few people have the gift of service, yet those who recognize sharing their gifts especially in their profession ultimately leads to satisfaction all around! Thank you for another fantastic meeting. Looking forward to 2015.

Kathy Harty
Director, Professional Development
Arizona Pharmacy Association
www.azpharmacy.org

Room Tip: Close to the main building. A business meeting of this size means many trips back and forth to the...
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KHarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, July 24, 2013
We truly enjoyed having the Arizona Pharmacy Association with us this year, and are pleased to hear that Joey and Peter were top notch in their service to you. It means a lot to us that 500+ raved about the experience and we hope to see each one return in the future. Be Well, Glenn
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 9, 2013

My husband and I went here on a little weekend getaway from Fort Huachuca and loved it! The resort had tons of amenities, beautiful grounds, and great accommodations. The room and bathroom were large, clean, and newly renovated. We were able to get a great deal on Priceline that included the resort fee (parking, wifi, pool, and amenities). We definitely recommend the resort to others. Our only negative feedback was the pool had some debris and hair in it as if the filters were not functioning as well but it was nothing to dwell on.

Best: Resort grounds, beds, friendly staff, slide, and priceline deal
Not as good: Pool cleanliness, Pool deck can be slippery (may want to bring water shoes)

Room Tip: As for a newly renovated room
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Nicolevest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 8, 2013

The July 4th stay at the Westin La Paloma Resort and Spa was fun and relaxing. The room was very comfortable with enough room to host a small party for the 6 of us staying there for the night.
Service was slow, but servers were working hard to accommodate the throngs of people at the resort for the holiday. The fastest service was at the pool, the slowest in the lounge where we waited about an hour for our food.
Breakfast at the Courtside Deli was fresh and fabulous. This is a hidden gem next to the tennis courts that people need to know about, especially if you are bringing kids, which we were. The prices were at least half of the other dining options. Very informal, now pretense.
This is a lovely property, in general.

Room Tip: All the rooms are accessible by golf carts driven by employees, but Building E is right next to the...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank cpazzmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacqueline M, Manager at Westin La Paloma Resort and Spa, responded to this review, July 14, 2013
Thank you for your visit over the July 4th weekend. You are correct, the resort was sold out and our team was working hard to ensure that we maintained our standard of high customer service. We appreciate your understanding and patience given the quantity of guests, and are glad to hear that you discovered the Courtside Deli, which is a wonderful option for our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ringmer, England, United Kingdom
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 8, 2013

Stayed at the westin with the kids. They had lots of fun things to do in like pool like watersides etc. It was quite expensive but very clean and tidy.I reccomend this great hotel. Would like to go back again.

Room Tip: Poll views is 17 second walk to spa.
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Tara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, July 16, 2013
Thank you for sharing why you and your family enjoyed your recent visit. Please check our package specials as we have a variety of options for you to choose from for your next vacation.
Be well,
Glenn Sampert, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 8, 2013

Love this resort and the upgraded look. Ordered room service for breakfast and portions were large. Next time I will try the courtside deli for breakfast, it has a good menu and prices are reasonable. Spent an entire day at the pool with the family and had a blast on the water slide. Enjoyed lunch and drinks by the pool. Very nice gym and separate lap pool. Hotel staff very friendly and accommodating except for the elderly ladies in the gift shop. Even though they sell toys, they are not friendly towards children or parents of small children so I wasn't going to spend my money there. They would benefit from some education on customer service. Everyone else at the resort truly made me feel like I was on vacation. Wish our stay was longer.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank AM1972_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, July 16, 2013
Thank you for sharing how you enjoyed our in-room dining, lunch and beverages at the pool while getting in a few trips down the Slidewinder. I am delighted to read you had a chance to spend a full day of fun and adventure with your family. I hope to see back soon, plan a couple of extra days, to enjoy the amenities you were not able to experience during your recent vacation.
Be well,
Glenn Sampert, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Snowflake, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2013

My family and I have had the opportunity to stay at the Westin La Paloma in Tucson each of the last ten summers. It is a part of our summer vacation and they kids have come to expect it. The staff is very accommodating and they try to make you comfortable. The hotel is very clean and the pools are nice. I can't say enough good about this place. It is also very family friendly and have movie nights in the pool on certain days and activities for the kids. They do have a separate pool and lounge area for the adults if you need a break.

Room Tip: If you ask, the staff does all it can to put you where you would like. If you want to be near they...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Sampert, General Manager at Westin La Paloma Resort and Spa, responded to this review, July 16, 2013
Thank you for your loyalty to The Westin La Paloma. You have been able to see us renew and rejuvenate over the past year. I now have the same expectation as your children. I expect your family will be staying with us every year. I look forward to seeing you during the summer of 2014 for more pool time.
Be well,
Glenn Sampert, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin La Paloma Resort and Spa

Property: Westin La Paloma Resort and Spa
Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tucson
#6 Top resorts Hotel in Tucson
#7 Spa Hotel in Tucson
#7 Green Hotel in Tucson
#8 Luxury Hotel in Tucson
#11 Romantic Hotel in Tucson
#15 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Official Description (provided by the hotel):
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin

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