Spring Break in Arizona... you're expecting a pool, right? WRONG! 5 days before the "welcome" email with a tiny bomb inside - "Westin resort pools are being renovated." Seriously? Went anyway, tried to make the best of it. Good news here is that all of the rooms have been renovated; construction is nearly finished - nearly because people were painting outside the room (daily) and cutting tile below the room (daily) and there were more construction workers than guests.
Our room was beautiful... too bad it was poorly serviced. The bathroom floor was so dirty I ended up scrubbing it myself so my feet wouldn't get so dirty walking in there. Pretty doesn't make up for clean. The pull-out had no bedding, the coffee machine was a "one-cup," but all the supplies were for a coffee pot. The toilet seats are smaller than the actual toilet. One of the cleaning staff left our balcony doors unlocked EVERY TIME. The safe is really difficult to use hidden under the sink & putting the fridge in the bedroom is a horrible idea. (We had a suite.) Bed and bedding was AMAZING, but the air conditioning units were really LOUD.
The Country Club Pool was the substitute for the resort pools. It was big enough, but the area wasn't set up to be a resort. The country club people weren't super-friendly (I don't blame them) and we got chased out by the CC swim club. The apron surround at the CC pool was flithy, not sprayed off the enitre week we were there. The pool chairs were so old and uncomfortable. The pool staff (drinks/snacks and the kid program directors) were the BEST part of this resort. Yay for Britiny & Obed!
Azul was over-priced and not up to par; Sabino's was really limited, but understandable with the construction issues. The "Starbucks" offered at the hotel was terrible. The best meals are at the nearby mall - North was excellent, Firebirds and we loved Frost's gelatto! The hotel shuttle will take you there, too, which is nice. We also had lunch at El Saguarito - delicious & healthy! Yum!
The front desk staff was friendly, but no one ever knew an answer to our questions - they always had to check with someone else first; they also missed a huge opportunity with us; we booked a room for our family & then booked another room for our joiners who stayed for a few nights. Instead of finding a way to keep us close (I didn't expect adjoining rooms) on property, we were in Building C & H - they are as far apart as you can get. Again, missed opportunities to go above and beyond, which should be the standard at a Westin. I would like to thank Dino for all of his help with our joiners & transfers around the property. His customer service was exceptional and helped to smooth over this issue.
If you're looking for something close to attractions or the airport, this is NOT your place. It's in a good location in the foothills above Tucson, but the only thing close by is Sabino Canyon. Other attractions to visit? Desert Museum & Kartchner Cavern. We also did a sunset trail ride at Hacendia Del Sol; thanks to Rick for a fun afternoon!
Arizona was fun, but we'll stay at the JW or the Ritz for accomodations next time.
- Official Description (provided by the hotel):
- Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more less
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- Also Known As:
- Westin La Paloma Hotel Tucson
- Westin Tucson
- Westin La Paloma Tucson Arizona
- Tucson Westin