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“Service”

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Westin La Paloma Resort and Spa
Ranked #18 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
Reviewed October 20, 2012

Excellent services throughout! Very personable and helpful. I loved how easy it was to talk with the Westin team members in a personable way. Staff members exceeded my expectations by helping me with an unplanned trip for me and my wife. I only mentioned her visit in passing and the Westin team recalled the details (including a comlimentary room service) her visit and helped to make it special. Wow! Thanks for making this visit very memorable for us! Two staff members were standouts (Consierge Hamill-Malliot and Barista Franco). Very special people who made this an experience we will never forget. Thanks so much! I hope some day we can return and experience the rejuvinated facility after their current project.

  • Stayed: October 2012, traveled as a couple
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Thank Dusty1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded October 22, 2012

Thank you for posting about our excellent team. We certainly enjoyed both planning and executing a great stay for you and your wife. Please call us soon and let us help create another memorable stay so you may enjoy even more with La Paloma’s renewed guest rooms. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager

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Reviews (2,819)
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1,800 - 1,806 of 2,819 reviews

Reviewed October 19, 2012

Tonight we really enjoyed the El Rio Gala. The server, Brittany, was very helpful with a special dietary request and was very delightful the whole evening. She did a great job paying attention to us even though we were part of a group of over 900 guests.

  • Stayed: October 2012, traveled as a couple
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Thank iheartmtgraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded October 22, 2012

Thank you for posting how Brittany made your dinner special during the El Rio Gala. We hope to see you in the near future with friends and family for more enjoyment at La Paloma. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager

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Reviewed October 19, 2012

The Westin property was gorgeous. Views from the terrace of the main building were amazing. My owm room was on the ground floor, and while the views there were nice, it took just a few steps to view the surrounding mountains.
Upon arrival, a gentleman took me and my luggage to my room via golfcart carefully explaining my best routes to and from the many buildings and services on the property. They also arranged my transportation to the airport very nicely. The wait staff in the restaurant (Azul) was also friendly and efficient. My food was served quickly and was delicious.”

Room Tip: Look for balconies if view is important. My ground floor room was very comfortable for me.
  • Stayed: October 2012, traveled on business
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Thank Carrie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded October 22, 2012

Thank you for posting how much you enjoyed La Paloma for both the views and the excellent service. We look forward to your next visit to treat you to another friendly, relaxing stay. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager

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Reviewed October 18, 2012

We are now sitting at the pool as I write this after two nights here for a birthday trip. All of what follows is comparing this resort to the many other high-end luxury resorts we've stayed at over the years. You MUST take one of the newly renovated rooms or don't go! Apparently the resort is just coming out of bankruptcy, and it shows every where. Everywhere you go they are touting their $30 million renovation plan, but as of today only a small part is complete. The renovation plan is great, but it doesn't do YOU any good unless you get one of the renovated rooms. The "old" section is awful; the "new" section is just fine.

BTW, the Red Door Spa is as good as you will find at other really good resorts, and although the prices might seem high, they are virtually identical to all similar resorts

Experience
We were assigned an "old" room. We didn't know to ask for "new". because of AMEX Patinum, we got an "upgraded" room.

It was like something out of the 60's or 70's. Large room, but almost dingy. Amenities were a joke: tiny bottles of shampoo and conditioner and one little body cream. It did have a large flat screen HD TV. Furnishings were tired. Empty refrigerator and no mini bar. Etc. OK if a mid or low level motel chain, but way below any reasonable standard for a luxury resort Well, we thought, at least it's clean. Wrong! There were tiny ants crawling on the sink. It was late and we were too tired to start changing rooms. Bad mistake. In the a.m. There were lots of ants and my wife woke up with some sort of insect bite. We went ballistic!

At least the hotel did the right thing, even if I had to be a bit pushy. They gave us a "new" room for night two. Housekeeping came to our room to clean bugs off our toiletries before we took them with us to the new room. We didn't pay for night one They gave us complimentary breakfatst.

The "new" room is just what you should expect from a place like this. But, it took us half a day to settle down after we changed rooms not the relaxing two days of luxury we had planned.

Finally, the renovations planned for some of the amenities around the hotel and golf course aren't yet done.

Conclusion: this once-great resort is a work in progress. It is likely it will be great again sometime after the first of the year. Wait until then.

Room Tip: You MUST take one of the newly renovated rooms or don't go! Apparently the resort is just comin...
  • Stayed: October 2012, traveled as a couple
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3  Thank R P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded October 22, 2012

Thank you for posting about your stay. I only wish that we had more of our renovations finished for your visit. As this is a thorough and carefully designed rejuvenation, the accomplishment of renovating every guest room will take a few more weeks. I apologize that you were not able to fully enjoy your stay during this visit. I do hope you will return next year to see all that we have accomplished in just a few months. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager

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Reviewed October 17, 2012

What a wonderful hotel or is it a spa or is it a resort? It turely is all of these things. Our convention was so well catered to and the servers and employees of the Weston were wonderful! I hope that if you stay here you have the opportunity to have their amazing service staff wait on you. William Arc, Tom Kylen and Serrice were the best. Thank you for all of your help!

Room Tip: Rooms on the mountain side have the best view.
  • Stayed: October 2012, traveled on business
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Thank marilyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded October 18, 2012

Thank you for posting how we made your convention a pleasure to attend. We look forward to welcoming you back for your next meeting or for a few days to enjoy the pool and Red Door Spa. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager

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Reviewed October 17, 2012

I recently worked with the staff of the Westin La Paloma for our annual Women's Leadership Conference with over 500 participants. Such a big event always brings feelings of anxiousness and stress no matter how prepared you are. It was a long day preceeded by a long night of preparation. The staff at La Paloma ...Nancy La Viola, Catering Sales Manager, Peter Mnatzaganian, Banquet Manager, Susan Henry, Banquet Captain, Jeff Yob, Banquet Setup Supervisor, Kyle Fellows and William Arce were absolutely AMAZING!! Anything we needed and requested we received---instantly---with a smile and such professionalism anybody would be impressed. The Westin staff make La Paloma a first-class operation and it's because of Peter, Nancy, Kyle, Susan, Bill Jeff, William and of course, Julie---that we are repeat customers and wouldn't take our business anywhere else. We can't thank you all enough for making our conference and experince at the Westin nothing but THE BEST! See you next year!! Jeanette

  • Stayed: October 2012, traveled on business
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Thank Jeanette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded October 18, 2012

Thank you so much for personally acknowledging our associates that execute the highest quality of service every year for your conference. We take great pride in our resort and this reflects with every interaction we have with each and every guest. We will be ready and smiling for your arrival next year. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager

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Reviewed October 16, 2012

This property is currently undergoing a renovation, but this is no way negatively affected our stay. Rooms are very spacious and quiet. During our stay we did not hear any outside noises or our neighbors. The bed was very comfortable and provided an excellent night of sleep. There are several options for drink and food on site but we decided to visit a nearby neighborhood. Bring your swimsuits because there are many option for a good soak. The golf course looks very challenging and was in great shape.

  • Stayed: October 2012, traveled as a couple
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Thank Jstaff83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded October 18, 2012

Thank you for posting about your quiet, relaxing visit. We hope to have you return soon to enjoy one of our remodeled guest rooms, along with a round of golf. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tucson
#7 Top resorts Hotel in Tucson
#7 Spa Hotel in Tucson
#9 Green Hotel in Tucson
#10 Luxury Hotel in Tucson
#11 Romantic Hotel in Tucson
#15 Family Hotel in Tucson
Price Range: $178 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Official Description (provided by the hotel):
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin

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