We booked this one through hotels.com because it had a decent rating and a good price. However, driving through Tucson to get there, within a half mile of the hotel, we passed through a very scary part of town, with all of the street signs and business signs "tagged" with graffiti. We turned into the hotel, and there were 3 shady looking thugs on the corner. When we saw the chain link fence surrounding the property, we became nervous. We were traveling with a small trailer, and became concerned that our new black trailer might become a target. We simply didn't feel safe.
As I spoke with the front desk clerk, who seemed nice and tried to assure me that they didn't have any problems with that type of thing, another guest walked up and asked when they would have hot water back on. I decided I just didn't want to stay. I called hotels.com, they called the clerk, and the hotel refused to refund our money. The clerk told me it was because I made my reservation after 6 pm. She told me I could call the manager in the morning, but that there was no guarantee that he would give us a refund. I argued, and told her I had made the reservation 20 minutes earlier. She told me to take it up with hotels.com. I got a supervisor on the phone, and hotels.com agreed to refund our money.
I really don't care about a policy when you're concerned about personal safety and the safety of your property. Hotels are quick to tell you that they are not responsible for loss or damage. Maybe this property is fine, but my first impression left me feeling scared. I wish they had just agreed to refund my money and let me look elsewhere.
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- Also Known As:
- Clarion Inn Downtown Tucson Hotel Tucson
- La Quinta Tucson
- Tucson La Quinta