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“POOR CUSTOMER SERVICE” 2 of 5 stars
Review of La Quinta Inn & Suites Tucson Airport

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La Quinta Inn & Suites Tucson Airport
Ranked #21 of 130 Hotels in Tucson
Certificate of Excellence
San Marcos, Texas
1 review
“POOR CUSTOMER SERVICE”
2 of 5 stars Reviewed May 8, 2013

We arrived around 10 pm at this hotel only to be greeted by a sour faced desk clerk. He made a couple of remarks to me that were uncalled for, I was shocked and appalled at his behavior. If we are ever in this area again (which I doubt after this experience), I would NOT stay at this hotel nor would I recommend this hotel to others. There are several various hotel chains in the area to choose from so I would suggest you look elsewhere.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Chickfila4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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575 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Minneapolis, Minnesota, United States
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 7, 2013 via mobile

Cleanliness is their shortfall. We had 2 stained pillow cases (out of 6), we didn't receive room service one day and the carpet needs replacement. The continental breakfast was so-so. If you wanted to be close to the airport, super location, even heard some planes overhead. If you want to be near Tucson at all, find another stay.

  • Stayed April 2013
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank RandyH79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, United States
Level Contributor
80 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 4, 2013 via mobile

We have stayed at many La Quintas as well as this one a year ago. It is a good value for the money. It is very quiet even though it is near the airport. The pool area is pretty and clean, however the pool is open at 9 am that precludes an early swim before the sun comes up. The staff is friendly and helpful. There is no restaurant but there are many choices in Tucson. The room was large and well decorated and clean but the commode and the bottom of the shower were stained brown by the water. I could suggest a product to remove the stains. The carpet in the elevators need shampooing. The complimentary breakfast is all cold except for terrible waffles and boringly the same day after day. Some other hot choices would be nice as well as more fruit and gluten free besides corn flakes. The management should take some hints from Trinidad Colorado that has an outstanding breakfast!
My review should be a 3-1/2 and I hope the management takes the hint that the hotel has declined since our last stay.

Stayed May 2013
Helpful?
Thank jdana130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, TX
Level Contributor
100 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed April 27, 2013

The inn, the room, and the atmosphere were typical La Quinta, roomy and comfortable. Even though the location is essentially on the airport, aircraft noise was not a problem. We made a reservation months in advance requesting a room near the elevator, and the request was not honored. A small thing for most people, more significant for me. The breakfast was not quite as complete as some other La Quinta locations.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Lee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 24, 2013

Useful laundry for visitors; nice pool and surroundings; very convenient for airport. Staff were friendly and helpful. Rooms large, beds comfortable and pillows appeared to be down. Although there is no restaurant there is a bar and grill directly opposite serving good food at reasonable prices in pleasant surroundings.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with La Quinta

Helpful?
Thank Dorothea F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henderson, Kentucky
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 16, 2013

We found extremely low rate on this property with Priceline Express Deals ... Great staff, extremely close to airport, ample parking, and nice pool/Jacuzzi. I would give perfect 5 but the free breakfast is somewhat lacking

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank smartinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Tucson Airport

Property: La Quinta Inn & Suites Tucson Airport
Address: 7001 S Tucson Blvd, Tucson, AZ 85756-6931
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Tucson
#9 Family Hotel in Tucson
#26 Romantic Hotel in Tucson
#35 Business Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Tucson Airport 2.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
La Quinta Inn & Suites Tucson Airport Hotel Tucson
La Quinta Inn And Suites Tucson Airport
La Quinta Tucson
Tucson La Quinta

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