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“Will definitely go back”

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Homewood Suites by Hilton Tucson/St. Philip's Plaza University
Ranked #8 of 129 Hotels in Tucson
Certificate of Excellence
Reviewed August 24, 2013

First time with Windmill Suites. Located in a pretty plaza. Trader Joe's across the street. Sara greeted me with a smile on arrival, was very friendly and quickly explained hotel policies. I had requested a 3rd floor room, but was assigned a 2nd floor room. She referred me to the front desk, and assured me that they would do their best to accomodate me. Victoria processed my check-in, and was very pleasant and helpful. She consulted with Crystal, the manager, who was also very nice, and they found me a third floor room. As other reviewers have said, the hotel does show it's age, but the lobby and room were very clean overall. The hallways were warm, but the a/c in the room was cold, with a separate thermostat. As a light sleeper I am not a good traveler, but I had no noise issues from other rooms. The bed was very comfortable. The closet was tiny, but the bathroom was larger than often found, and the fridge (cold) & microwave were in a walk-in wet bar. Only cleanliness complaint was a hair in one bed, fortunately, none found in the other one. Also should vacuum behind tv stand, dusty. I didn't eat the breakfast but it looked decent, eggs, sausage, etc. I go to Tucson every year for a convention, and will be calling Windmill Suites next year.

  • Stayed: August 2013, traveled solo
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1  Thank Sparky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WIAQuality, Guest Relations Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this reviewResponded August 27, 2013

“Will definitely go back”

Dear TripAdvisor Guest,

Thank you for your review of our Tucson location! Sara, Victoria and Crystal will be recognized for their hospitality!

We appreciate your comments regarding the cleanliness of our suite. We are pleased to know you enjoyed our comfortable beds and the location of our property.

Please accept our sincere apologies for your suite not being properly cleaned. We have addressed this issue with our housekeeping department.

Thank you for choosing to stay with us! We look forward to welcoming you back next year!

Sincerely,

Windmill Suites

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465 - 471 of 850 reviews

Reviewed August 22, 2013

My family and I (two adults, one toddler) stayed there courtesy of Priceline.com. We would've never known of the hotel otherwise. It is located near shopping and amenities, convenient to get to, and quite lovely. The room was very clean, the beds and pillows very comfortable, temperature ideal. Our toddler frequently wakes through the night, but this time there wasn't a peep out of him. Perhaps he was exhausted from the trip, but it sure is a testament to the quality of the beds. We were initially double charged, paid through Priceline and the hotel itself, but the mistake was quickly and efficiently corrected by the general manager, Karen Phillips. All in all, a great stay! And the breakfast was pretty good as well. We'll be back!

  • Stayed: August 2013, traveled with family
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Thank swiss_mex31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WIAQuality, Guest Relations Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this reviewResponded August 27, 2013

“Very nice”

Dear TripAdvisor Guest,

Thank you for your feedback regarding your stay at our Tucson location! Our General Manager will be recognized for resolving the reservation issue to your satisfaction!

We appreciate your comments regarding the cleanliness of our suite. We are pleased you enjoyed our comfortable beds and pillows and the location of our property with the nearby shopping.

We value your patronage and look forward to the opportunity to serve you again!

Sincerely,
Windmill Suites

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Reviewed August 22, 2013

Good value, good buffet breakfast, beds have been updated....a critical element in any decent hotel today. The hotel is definitely a little older, but they have kept it in good pretty good shape. However, I was really surprised that they haven't updated the tv's to flat screen HD models, especially in the living room! That's a real downer.

  • Stayed: August 2013, traveled with family
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Thank chattboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WIAQuality, Guest Relations Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this reviewResponded August 27, 2013

Dear TripAdvisor Guest,

Thank you for your feedback!

We appreciate your comments regarding the value of our hotel and that you enjoyed our breakfast buffet.

Thank you for choosing to stay with us! We appreciate your patronage!

Sincerely,

Windmill Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2013

This its not a luxury hotel or whatsoever,but it has all the details and service to make your trip a nice one. The room its divided in three: the bathroom(there is an access from the bedroom and the living room),the living room with a tv and the bedroom with another tv.
All was very clean and the matresses were good.
When we made the check in,there was complimentary cookies.
The breakfast is very good! Yes,the eggs are powder eggs,but still there is sausage,fruits,yogurth,waffles,pastries,tea,coffee and juice. We notice there was a spill of food and beverages(it was crowded),but the service lady clean it up just before we notice again.
The location its perfect. Near malls and restaurants. We leave on a sunday,and notice that in the square next to the hotel,there was a little organic fair.
Its a good value!

  • Stayed: August 2013, traveled with friends
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1  Thank Cristina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WIAQuality, Guest Relations Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this reviewResponded August 21, 2013

“Perfect mid-range hotel!”

Dear Ms. Cristina F.,

Thank you for your detailed feedback regarding your stay at our Tucson property!

We appreciate your comments regarding the cleanliness and design of our suites. We are also pleased you enjoyed our breakfast buffet and the location of our property with the nearby malls and restaurants.

We value your patronage and look forward to the opportunity to serve you again!

Sincerely,
Windmill Suites

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Reviewed August 18, 2013

Since we have moved away from Tucson we need a place we can count on when we return for clearing out lockers and visiting our doctors. We discovered Windmill Suites about 5 years ago and make it a point to stay there whenever we are in the area. The rooms are always clean and neat, the help will go out of their way to make sure all is well, the breakfast is good, I can't say any hotel free breakfast is great, and it is located in a nice area.

Room Tip: We normally stay on the main floor with a poolside view which gives us 2 entrances
  • Stayed: August 2013, traveled on business
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Thank mcheck815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WIAQuality, Guest Relations Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this reviewResponded August 21, 2013

“Always stay here”

Dear TripAdvisor Guest,

Thank you for your positive review! Our team members will be recognized for their hospitality!

We appreciate your comments regarding the cleanliness of our suite.

Thank you for being a loyal guest! We look forward to welcoming you back!

Sincerely,
Windmill Suites

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Reviewed August 9, 2013

As part of a mid-July trip to Arizona and New Mexico, we visited Tucson and stayed at the Windmill for two nights, and returned for a third night several days later. Fine experience. Reasonable rate, clean room, friendly staff, great put-it-together-yourself breakfast included at no extra charge. Good location for access to Tucson foothills area, with a number of restaurants and stores within steps of the hotel. No outside traffic noise. Would definitely recommend and would certainly stay there again.

  • Stayed: July 2013, traveled as a couple
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1  Thank MichaelWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WIAQuality, Guest Relations Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this reviewResponded August 12, 2013

“Quality experience”

Dear TripAdvisor Guest,

Thank you for your positive review! Our team members will be recognized for their friendly customer service!

We appreciate your comments regarding the cleanliness of our suite. We are also pleased to know you enjoyed our breakfast buffet and the location of our property with the nearby restaurants and shops.

Thank you for recommending us! We look forward to welcoming you back!

Sincerely,

Windmill Suites

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Reviewed August 6, 2013

The hotel is very nice and the location was great. The restaurants and shops in the center are wonderful. The staff at the hotel were very accommodating and friendly-always greeting with a friendly "hello". I also enjoyed the warm chocolate chip and peanut butter cookies. I felt very comfortable staying there.

  • Stayed: July 2013, traveled with family
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Thank Donna7176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WIAQuality, Guest Relations Manager at Homewood Suites by Hilton Tucson/St. Philip's Plaza University, responded to this reviewResponded August 9, 2013

“Lovely people working at hotel”

Dear TripAdvisor Guest,

Thank you for sharing your positive comments regarding your recent stay at our Tucson location! Our team members will be acknowledged for their accommodating and friendly service!

We are pleased to know you enjoyed the location of our property with the nearby shops and restaurants and that you had a comfortable stay.

Thank you for choosing to stay with us! We look forward to welcoming you back!

Sincerely,

Windmill Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Tucson/St. Philip's Plaza University

Address: 4250 N Campbell Ave, Tucson, AZ 85718-6580 (Formerly Windmill Suites of Tucson)
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Tucson
#10 Romantic Hotel in Tucson
#17 Family Hotel in Tucson
Price Range: $129 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Homewood Suites by Hilton Tucson/St. Philip's Plaza University 2*
Number of rooms: 122
Official Description (provided by the hotel):
All-suite Tucson, AZ, hotel near the University of Arizona Located less than five miles from the University of Arizona's main campus, Homewood Suites by Hilton(R) Tucson/St. Philip's Plaza University places guests near sporting events and cultural attractions. This extended-stay hotel in Tucson, Arizona, is set in the beautiful St. Philip's Plaza in the Catalina foothills, with wonderful shopping and dining options just steps away, including a weekend Farmer's Market featuring Southern Arizona's largest market devoted entirely to locally grown and manufactured products. Our Tucson hotel by Rillito River Park offers 12 miles of riverside trails. Enjoy easy access to Arizona-Sonora Desert Museum and Biosphere 2. Corporate travelers will appreciate our proximity to Honeywell, Raytheon, Ventana Medical and the University of Arizona Medical Center. ... more   less 
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Also Known As:
Windmill Suites Of Tucson Hotel Tucson
Windmill Inn Tucson

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