I arrived in Tucson at about 7 at night, and was too tired to keep going to my destination, so started looking for a hotel I could afford (the last one I stayed in was pretty sad). After driving around awhile, I remembered I'd read good things about Windmill Suites and called there, and managed to get a room for $99. Then the trouble started--I'm not that familiar with Tucson and could not find the street on the map, plus the clerk assumed I was driving from a different direction, so pretty soon I was totally disoriented. She was very patient tho, as I had to keep calling and had had no idea the hotel was at the other end of town.
Kind of hard to find the entrance since it's in a shopping complex which seems to be a college student hangout. Checked in and dragged a lot of luggage to the room, since I'm reluctant to leave stuff in unsecured lots. Put the card in the door, and the tv was on, shopping bags were on the floor and the shower was running. Backed out and called the desk on my cell (I was that tired that I didn't want to go back down) and stood in the hall until an employee came, He looked in the room himself and I followed him back down. This all must have taken half an hour. Then I was taken to a room right off the breakfast area and the vending and ice machines were right outside the door, so I pleaded for something else since i knew that would keep me awake, and finally was shown to a room back upstairs at the other end. I think by then it was after nine, I'm a senior who'd driven 8 hours and was so exhausted by then--I ate an apple for dinner. I tried to check my email, but the wireless connection didn't work. The bedroom looked newish and was comfortable, the sitting area was drab and cramped, if reasonably clean. I didn't really need the two tvs or wet bar etc. Utilitarian bath. At some point the desk called and said I wasn't being charged for the room, which was great since I'm on a very tight budget.
The next morning I asked about the wifi, oh, it must have been being serviced. So I tried it in the lobby, nothing. The desk clerks wanted to fiddle with my computer but I declined. (I heard later I should have been offered a signal booster,) Breakfast was fine, usual buffet fare.
The helpful clerk had given me a card to call the ceo, so when I found it recently I called and left a message saying yes, I'd had a kind of lousy experience, but this one clerk was helpful and patient as were some other employees, altho not sure if I would stay there again or not. I got a request to make a phone appt., and thought, wow, they really care. When I got the call, I was confused--apparently they thought I was complaining about not getting a refund, and compounded the confusion by saying they had sent me letters that were returned and insisted I'd written down some weird address. Even if I was drunk I wouldn't have written down that gobbledegook. He said, "We gave you a free room, what do you want from us? All I can do is apologize." And I said I didn't want anything, I called to tell him the employee had been helpful. Since I had him on the phone I repeated the worst of what had happened, that i was moved to three different rooms and didn't get to sit down in a room until an hour plus after I arrived, no wifi service. I guess I was expecting something like, come back and try us again and I think you'll be pleasantly surprised! Instead he says, well, obviously we can't meet your expectations, so you should try some other hotel next time. The message I got was: you're a problem guest, we don't want you.
- Official Description (provided by the hotel):
- All-suite Tucson, AZ, hotel near the University of Arizona Located less than five miles from the University of Arizona's main campus, Homewood Suites by Hilton(R) Tucson/St. Philip's Plaza University places guests near sporting events and cultural attractions. This extended-stay hotel in Tucson, Arizona, is set in the beautiful St. Philip's Plaza in the Catalina foothills, with wonderful shopping and dining options just steps away, including a weekend Farmer's Market featuring Southern Arizona's largest market devoted entirely to locally grown and manufactured products. Our Tucson hotel by Rillito River Park offers 12 miles of riverside trails. Enjoy easy access to Arizona-Sonora Desert Museum and Biosphere 2. Corporate travelers will appreciate our proximity to Honeywell, Raytheon, Ventana Medical and the University of Arizona Medical Center. ... more less
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- Also Known As:
- Windmill Suites Of Tucson Hotel Tucson
- Windmill Inn Tucson