Starting with after we checked in and went to our room to find the heater not working and it was about 40 degrees outside. After a good hour of the room not heating up, I called the front desk. Of course there were two options, they could bring more blankets or we could change rooms. At 12:30 am, I decided on the blankets. The employee was so sorry and I didn't blame her for the problem. She gave us 2 complimentary tickets to the breakfast buffet for our troubles.
The buffet was sooooo crowded, but the staff worked hard to get everyone seated. The main problem here was that the buffet was not even kept stocked with food. There really were only breads, last of a fruit tray, milk/cereal, sausage and last of some eggs. Mind you, this was the whole time I was in line, and there were more people in line behind me. They weren't replenishing the eggs, oatmeal, fruit, yogurt, bacon, french toast/pancakes, etc. There was nothing of substance on the the buffet and they weren't replenishing! It was unbelievable! Add to that the price of the buffet was $12.50. Luckily, we had comp tickets because there was no way I was paying full price for that. In fact without even complaining, the hostess was walking around apologizing to everyone (just like the employee the night before at our room door,) because she knew it was substandard.....but never offering a discount to anyone.
That afternoon, the outdoor gas heaters didn't work after two different maintenance workers tried to get them working. Later we ordered brownie a la mode and the ice cream they gave us was Ice milk.! Who wants ice milk ice cream on a brownie?
Last straw was that evening I called the front desk for 7:00 am wakeup call, and received a call the next morning at 6:00am (can't even get that right.) Additionally, the room booklet that gives details on the hotel says the fitness room is open at 5:00am and when my husband went before 6:00 am, the door was locked.
We won't stay here again. The staff were all so nice, but it seems like the hotel doesn't really care about the quality of the guest experience and is just trying to get by with offering the minimal.
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- Also Known As:
- Radisson Suites Tucson Hotel Tucson
- Radisson Hotel Tucson
- Radisson Tucson
- Tucson Radisson