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“Excellent hotel”

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Hampton Inn and Suites Tucson-Mall
Ranked #26 of 130 Hotels in Tucson
Certificate of Excellence
Guadalajara, Mexico
1 review
“Excellent hotel”
Reviewed July 31, 2013

Me and my family are so grateful about this hotel, it was good in every sense and it is beautiful. The price is great, the location is very good because is near to the tucson mall and all the atractions we liked.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Issac P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholle_bale1, Guest Relations Manager at Hampton Inn and Suites Tucson-Mall, responded to this review, August 2, 2013
Thanks you Issac we appreciate your rave review. We are working hard to make this the best experience a guest can have. We really care about our guest service and appreciate that our guest's are noticing this. We look forward to serving you again soon in the future.
Kindest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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460 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Hazel Crest, Illinois
1 review
Reviewed July 29, 2013

I'm very pleased with my stay over the past week. The staff was very friendly from the initial call to make reservations to the front desk calling a cab for me so I could visit with my brother who is in a nursing home not to far from there. House keeping was very good in keeping my room clean and making sure I had clean towels etc. The rooms were nice and quiet and every morning there was a free breakfast with lots to choose from.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholle_bale1, Guest Relations Manager at Hampton Inn and Suites Tucson-Mall, responded to this review, July 30, 2013
Thank you Linda for your kind words. We love serving you!
See you again soon...Regards!
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Arizona, United States
2 reviews
Reviewed July 26, 2013

We did not have a very pleasant stay. Locked in a room, broken door handle. Not informed of the construction on the hotel. Keycards were not working, had to get them reprogramed at least twice per day. No microwave or fridge in rooms.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Brandi1 P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholle_bale1, Guest Relations Manager at Hampton Inn and Suites Tucson-Mall, responded to this review, July 28, 2013
Thank you Brandi for your review. We never want our guests to have a bad experience. We have replaced the door lock on that room. We are doing our best to not have our property improvement disturb our guest and we hope the small inconvenience of moving the breakfast will be outweighed by the fabulous new breakfast area. Please give us the opportunity to show you that your recent experience was the exception and not the norm. Kindest Regards,
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Bryant, Arkansas
1 review
Reviewed July 21, 2013

As my sister Victoria has already stated, Gaston, Gene and Tim were so kind and so accommodating during our recent stay. These 3 men went above and beyond in our opinions in making sure things went well. They showed professionalism and compassion during a very stressful time as our brother was dying. I would highly recommend this Hampton Inn and Suites to any traveler to the area. It's a nice place to stay, clean, comfortable and reasonably priced. Thank you Gaston, Gene and Tim for your kindness shown to my sister and I.

Zania Musteen
Bryant, AR

Room Tip: If staying a few days, get a suite!
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zania M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholle_bale1, Guest Relations Manager at Hampton Inn and Suites Tucson-Mall, responded to this review, July 22, 2013
Thank you Zania for your comments. We are serious of about taking care of our guest and appreciate the efforts of our staff to achieve that goal. Again, our condolences for your loss. We hope to host you again in the future. Kindest Regards,
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Fort Worth, United States
1 review
Reviewed July 19, 2013

Gaston, Tim and Gene the front Desk people were very helpful and accomodating when my sister and I stayed with Hampton for 4 nights. Our brother was dying and the staff made sure everything went smoothly for us as we had to call in every day to see if we could stay another night until he passed. I feel like the staff went well beyond what they needed to do to make our stay comfortable. I recommend the Hampton to anyone who will be staying in Tuscon. Thank you to the staff.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Victoria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholle_bale1, Guest Relations Manager at Hampton Inn and Suites Tucson-Mall, responded to this review, July 20, 2013
Thank you Victoria for your kind words. Our deepest sympathy for your loss. We are honored to have been the home away from home for you and your family during this time. We hope to host you again under better circumstances in the future. Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada
Level 6 Contributor
123 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 15, 2013

We stayed there last Saturday night, and enjoyed a clean room, comfortable bed and warm staff. The interior was a little torn up as some improvements were underway, but it was still clean and safe.

My only complaint was that simple signage would facilitate finding which elevator you should take, the North one or the South one. The 2nd and 3rd floors have two separate sides (N & S) and we found that out after taking the North lift to the 2nd floor in search of 236, which was on the South wing. How about a sign by each elevator listing the rooms in each wing? Simple idea to help the new visitor.

Room Tip: 236, south wing and end of the hall has a nice view.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank RGS_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholle_bale1, Guest Relations Manager at Hampton Inn and Suites Tucson-Mall, responded to this review, July 16, 2013
We appreciate your review and we will continue to make each experience a positive one. We are excited about our property improvements that will make each stay a more comfortable one for our guests. Regards,
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Tucson, United States
1 review
Reviewed July 15, 2013

We were very pleased with the friendliness of the staff and although the facility was undergoing renovations, it remained clean and did not interfere with our stay. We were pleased to have received an upgrade to a suite where the cost was not prohibitive. We will stay here again.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Douglas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholle_bale1, Guest Relations Manager at Hampton Inn and Suites Tucson-Mall, responded to this review, July 16, 2013
Thanks for your review and we are pleased you enjoyed your accommodations in the mist of our renovations. We are looking forward to the property improvement making every guest stay a wonderful experience. Hope to see you again soon. Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Tucson-Mall

Property: Hampton Inn and Suites Tucson-Mall
Address: 5950 N Oracle Rd, Tucson, AZ 85704-3816
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Tucson
#21 Family Hotel in Tucson
#21 Business Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn and Suites Tucson-Mall 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
The Hampton Inn & Suites Tucson-Mall hotel is located just 12 miles north of downtown Tucson and just two miles from the popular shopping destinations of Foothills Mall and Tucson Mall. Our Tucson mall hotel is also only 5 miles northeast of La Encantada shops and restaurants. The Bisbee Mining & Historical Museum, the Old Tucson Movie Studio and the Pima Air & Space Museum are all a short drive away when considering things to do in Tucson, AZ. Beautiful Sabino Canyon and Saguaro National Monument are also just minutes away as are dozens of other fun and interesting Tucson hotspots. Stay at this Tucson hotel and enjoy true southern hospitality. Sleep deeply in a clean and fresh Hampton bed(R) and stay connected with free access to high-speed internet. Start each day right with Hampton's free hot breakfast or just grab a Hampton On the Run(R) Breakfast Bag to take away with you from Monday to Friday. Swim laps in the hotel's large outdoor pool or relax in the whirlpool spa, or work out in the fitness center with a range of cardio machines and weights. Stay on top of work in our fully-equipped business center, and host a meeting in this Tucson hotel's 836 sq. Ft. Of dedicated meeting space. ... more   less 
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Also Known As:
Hampton Inn And Suites Tucson-Mall Hotel Tucson
Hampton Inn Tucson
Tucson Hampton Inn

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