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“A nice hotel spoilt by our experience with them.”

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Comfort Suites at Sabino Canyon
Ranked #42 of 128 Hotels in Tucson
britain
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“A nice hotel spoilt by our experience with them.”
Reviewed June 17, 2013

We arrived with a prior booking via booking.com to be told only one room was reserved despite our paperwork. This was resolved and my card offered for verification.
We paid our bill on leaving after an otherwise nice stay there.
On arriving home we found three debits on our card and only one credit.
We were charged for a room on our first night will no bill or advice given. Then charged again in full when we left.
So $92.09 worse off we contacted the hotel by email. To date ,a week later, we have no reply let alone our refund. Booking . com are investigating this as is our bank. I Will post on our progress if any.
Such a pity to spoil our experience of an otherwise nice place to stay.
Also followed on from a fraudulent internet charge using my card details from the previous hotel in Tuscon. I expect to be vigilant with my card in third world countries but had expected better from U.S.A. . It's time they started using compulsory signatures for card transactions.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank logitrek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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391 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
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Puyallup, WA
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 7, 2013

We picked this hotel because it was close to our daughter's family in Tucson. We found the property to be clean but the rooms are very dark. I wish there were sheer curtains so one could pull the shades open in the daytime. It didn't bother us that the motel was in a shopping center.

We may stay here again if we go visit our children

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank marsha-eric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
College Station, Texas
Level Contributor
295 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed June 3, 2013

We just did an overnight stop on a longer trip. We picked this property because it was near Saguaro National Park. We were pleasantly surprised. Our room was large, clean, and comfortable. The bed was great and we slept well. I found breakfast to be better than most and this place was a value (only $77/night including taxes for a king room). As one reviewer mentioned this hotel is near a strip mall, but the layout of the hotel is unique and the rooms are centered around a series of courtyards. The only window in our room looked into a courtyard, so the strip mall might as well have been a million miles away. The staff were friendly and efficient. When I get back to Tucson, I'll stay here again. Highly recommended.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jrhales77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Alabama
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 3, 2013

The room was very spacious, comfortable and clean, although the property seems to be aging. The free breakfast was different every day with numerous choices. The AC was a bit tricky, but once you realize the controls are on the wall and not the actual unit, it worked great. The staff was very friendly and helpful.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Battle Ground, WA USA
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 30, 2013

I use Comfort Suites a lot. They have a "happy hour" with inexpensive (not free) beer and mixers, free chips and pretzels. Breakfast was excellent with real scrambled eggs, sausage, cereals, juices, fruits, and more. However, I was disappointed that the motel is at the end of a strip mall on a busy street. i booked this property thinking it would be out of town, in or near a canyon. It's near a canyon, but in a strip mall lot. This also means it will take a long time to get back into town or back on to the freeway. Has a very rustic feel. Does not have the same look and feel as other Comfort Suites. Rooms were clean, bed was comfortable.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 30, 2013

We ended up staying at this lovely hotel by accident. Due to some issues booking with another hotel, we decided to save some money and book at the Comfort Suites at Sabino Canyon. We were not expecting much but a clean place and a decent bed for the price listed. (A low $69.99). We were so surprised when we walked in at how charming this hotel really is! From the outside it appears to be a brick cube sharing a parking lot with a Big Lots. Inside, however, is a whole different story. The second we walked in we were greeted with the warmest, friendliest staff I think we've ever experienced at any hotel (and we travel a LOT). The high ceilings host gorgeous wood beams and the soft lull of the fountain in the main lobby was relaxing and inviting for two tired travelers.

Our room, overlooking a beautiful outdoor courtyard, was immaculate. We expected the bathroom fixtures and some of the decor to need updating, being that it was an older hotel, so that was not an issue for us. The bed was sooooo comfy and we slept better than we could have hoped for. The cleanliness and the thoughtfulness we experienced at this hotel was just wonderful. Attention to the details was evident everywhere. The management has a note for each guest room that offers a blessing over your stay, your visits with friends, families etc. and that the work you may be doing while staying under their roof prospers. They state that they are not solely about earning revenue but also offering true hospitality. THAT, I can tell you, was definitely felt!

The hotel has a great pool and hot tub outdoors in the main courtyard. In the evening on certain days there's a wonderful happy hour at the pool bar where draft beer is $1 and Blue Moon (my personal favorite) $1.50. The pool and bar area is lit with white lights. LOADS of charm here!!

Last, the breakfast! Not your average powdered eggs and boring food here! (There was only one day we experienced this and it must have been when the lovely Carmen wasn't overseeing the breakfast shift). We found hot scrambled eggs with bacon and cheese, burritos, waffles and a great selection of the typical continental breakfast (cereals, fruits, yogurt, muffins, toast).

All in all, we were thrilled to have discovered such a hidden gem in Tucson. The hotel was great and the staff was even better. For $69.99 we hit the jackpot! Considering we visit Tucson often, we now have found our home away from home and will not stay anywhere else!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank KRBatten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 28, 2013

I by-passed this hotel a while back for the Ramada opposite, a big mistake. I had a suite (218), a corner room that faced the car park, so what - it was quiet and I like to see my car anyway., It had good natural light and not a sound at night. Spacious room, comfy bed and a wet bar to make snacks etc rather than eat out constantly. All staff very friendly and helpful, especially Julia (she's lovely) and Alfred both are very professional Even the support staff (Aman?) had a friendly greeting and everyone remebred my name which is good. Guests were an older age group and tended to chat with each other.

Hot tub was HOT, pool was clean as was entire hotel. Very relaxing. Breakfast was good, good choice, varied daily. Snacks for free at night in the Happy Hour before dinner was always welcome, especially after a late lunch.

I am NOT easily pleased so to find a hotel where all went as expected, with decent food and good friendly staff is a welcome surpise.

All in all I stayed there several times over a three week period. Forget the car park, Big Lots etc etc you don't stay in those places do you. I had NO problems with security of car or room. It is certainly NOT the worst hotel ever by any means!

Only sore point - and this is NOT the hotel itself - is the time it takes for Reward points to come through from the Company.

Room Tip: Rooms 112 and 114 avoid, they are dark, you need lights on all the time.. Room 218 and other suites...
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tommann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites at Sabino Canyon

Property: Comfort Suites at Sabino Canyon
Address: 7007 E Tanque Verde Rd, Tucson, AZ 85715-5311
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Romantic Hotel in Tucson
#35 Family Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Suites at Sabino Canyon 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Comfort Suites At Sabino Canyon Hotel Tucson
Comfort Suites Tucson
Comfort Suites Sabino Canyon
Tucson Comfort Suites

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