I'm currently a Marriott Platinum member and come to Tucson every other month for business. I choose to eat and have drinks at the lobby bar nightly for my stay because of the outstanding service/attentiveness I'm guaranteed to receive from Jason the bartender. Over the past 2 years I've chosen the university Mariott because of the outstanding service. Currently have been here since the Feb 28th and checked out Earlier today Saturday Feb 9th. Friday night being my last stay before I departed Saturday, I decided to invite 4 of my clients to join me for dinner and drinks at the lobby bar to taste Jason's superb margaritas. That's exactly what I didn't receive. Instead of Jason, we were helped by an older women that was flustered and had no clue how to make the margarita I always order. I asked to speak with the restaurant manager Eddy, but only informed that she couldn't locate him and that she would keep trying. After 30 plus minutes and no contact with the bar manager, I chose to take my clients elsewhere and dine at Pasco's. I would greatly appreciate an apology for the embarrassment in front of my clients and the carelessness that even the manager of the the bar was no where to resolve this problem. I will be seriously contemplating staying with the ALOFT W Hotel in the future if this is how a valued Marriott Platinum Member is treated.
- Official Description (provided by the hotel):
- Experience the best Tucson, Arizona has to offer at the Tucson University Park Hotel. Our hotel is adjacent to the beautiful campus of the University of Arizona in the heart of Tucson, which makes us an ideal choice for visitors touring the University or attending athletic events. Our hotel's spacious, tastefully appointed guest rooms offer top-quality amenities and comfort whether you are traveling to Tucson, Arizona for leisure or business. Deluxe hotel amenities include a full fitness center, an outdoor pool, and a selection of exceptional restaurants and bars. If you're looking to host a wedding or business function here in Tucson, our hotel boasts 10 versatile venues, over 30,000 square feet of event space, and a skilled on-site planning staff. The next time you're in Arizona, we look forward to welcoming you at the award-winning Tucson University Park Hotel. ... more less
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- Also Known As:
- Tucson Marriott University Park Hotel Tucson
- Marriott Tucson