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“two reviews for the price of one” 5 of 5 stars
Review of Hilton Tucson East

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Hilton Tucson East
Ranked #34 of 130 Hotels in Tucson
Doylestown, Pennsylvania
Level Contributor
203 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“two reviews for the price of one”
5 of 5 stars Reviewed February 27, 2014

We were staying in Tucson for 6 nights so I decided to stay 3 nights here at the Hilton and 3 nights at the Sheraton Tucson hotel on Grant Street (see that review)

The staff at the Hilton was excellent - the lobby was clean and cheery- the pool area was nice (only four others there one afternoon) - the executive floor was fine.

The cost was $ 163 which included a nice continental breakfast and an evening drink with snacks. A good value.

Hilton - on the outskirts of Tucson (which was fine for us), average size room

Sheraton - in the downtown area of Tucson, walking to stores possible, the suite was the size of two rooms, plenty of room space, convenient to everything - $ 13 less than the Hilton

Room Tip: For an additional $ 9 per night you get a room with the mountain view. Not a good value in my mind...
See more room tips
  • Stayed February 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank rockcole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, March 19, 2014
Thank you for your five star review! How fun for you to get to try out multiple properties during your time in Tucson. Thank you for your very high recommendations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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757 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
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English first
Rockford, United States
1 review
5 of 5 stars Reviewed February 24, 2014

The staff here goes way above the industry standard to make certain that you have a great stay. From management staff to the people that clean the rooms, everyone works to make my stay the best experience.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Pamela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, March 19, 2014
Thank you for your five star review. We will see you on your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williams, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 22, 2014

Very nice surroundings. Beautiful view of the mountains from the pool area. Clean and efficient. Moderately priced. This hotel did a good job handling a large group also staying at this site while we were visiting. Staff friendly and very helpful with tourist attractions andn directions. I would stay here again.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, March 19, 2014
Thanks for your review and your recommendations on our location and facilities. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
AZ
1 review
2 of 5 stars Reviewed February 18, 2014

Horrible night! Bed was very uncomfortable, the morning housekeeping started at 7:00 and was very loud. The room was not very sound proof as you heard doors slamming and people talking in the corridors all night. The AC/Heating did not work right and was loud. The bathroom was very outdated and not up to what I would expect from a Hilton hotel. I would not recommend this hotel.

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bret H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, March 19, 2014
Thank you for your review Bret. I'm sorry--our housekeepers meet for their morning huddle meeting at the front desk at 8AM and then move upstairs to clean the guest rooms and I apologize that they disturbed you. We never want to disappoint anyone and I'm sorry we missed the mark with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Minnesota
1 review
5 of 5 stars Reviewed February 7, 2014 via mobile

We stayed here for a business trip, and we experienced the most wonderful service! Everyone at the front desk was extremely accommodating. We took the hotel shuttle a few times, and our drivers, Peach and Philip, were the most joyful men, they were always smiling and laughing, they remembered our names and sought us out to make sure we didn't need anything whenever they saw us. The breakfast buffet was delicious and consisted of a great variety of foods. Overall, we can't recommend this hotel enough, we would definitely return.

Stayed February 2014, traveled on business
Helpful?
Thank Allison C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, February 10, 2014
Thank you for your five star review! Thank you for selecting us for your Gem Show stay. We are so pleased that you enjoyed our wonderful Front Desk service. And thank you for your high praise of our breakfast buffet--with over 40 items each morning, there is always something for everyone. We look forward to welcoming you back for your next stay.
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Norman, United States
1 review
1 of 5 stars Reviewed February 6, 2014

Not worth the money at all. Vent fan don't work. Only 23 tv channels with nothing on and they charged you $5.00 for a bottle of water. There was trash in the drawers when I checked in and the elevator didn't work a few times. The outer door would not close.

  • Stayed February 2014, traveled on business
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Matthew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, February 10, 2014
Thank you for your review Matthew. I enjoyed talking with you during your check out. During the February Gem Show city wide convention, hotels are sold out and rates throughout Tucson are higher than at any other time of year. The rate you booked and received a confirmation for is the rate you received at check out. I apologize that the hotel did not meet your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ridgefield, Connecticut
Level Contributor
605 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
4 of 5 stars Reviewed February 5, 2014

Have stayed here several times. Most recent stay was after a break of several years. Nevertheless, the desk clerk acknowledged my previous stays and thanked me for my patronage. The hotel is not new, but it is modern and comfortable. Not a resort, but good for business stays on the far east side of town at a modest price.

Stayed January 2014, traveled on business
Helpful?
Thank CTManny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issue_Resolution, Director of Sales at Hilton Tucson East, responded to this review, March 19, 2014
Thank you for your review. We look forward to welcoming you back on your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Tucson East

Property: Hilton Tucson East
Address: 7600 E Broadway Blvd, Tucson, AZ 85710-3705
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Family Hotel in Tucson
#46 Business Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Tucson East 3.5*
Number of rooms: 232
Official Description (provided by the hotel):
A modern atrium lobby hotel with all-interior corridors in Tucson; this upscale hotel has a 7-story atrium lobby window that showcases the Catalina Mountain Range views. Guestrooms with King or 2 Queen beds and free Internet. Executive Level Rooms available with private key access floors, include access to the private lounge serving deluxe continental breakfast, all day snacks and beverages, and evening manager's reception with beer, wine and soda bar; additional amenities include turn down service and nightly snacks. Premium location close to Park Place Mall, attractions, business and shopping. Free parking. Restaurant, gift shop, pool, whirlpool, and exercise room. ... more   less 
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Also Known As:
Hilton Tucson East Hotel Tucson
Tucson Hilton

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