We were in town on a family visit and chose to stay at the Hilton as it was the nearest hotel to family members and we figured a Hilton would be nice.
We found the hotel personnel at the front desk, bar and restaurant were very friendly and courteous and probably left the best impression of the hotel. Our problem was with housekeeping. Our first day we left a $10 tip, as we didn't have anything smaller but figured we'd leave a nice tip up front, hoping for good service. Over the course of the next few days we found the housekeeping staff would not discard our used coffee cups, not fully restock towels, intermittently replace the half & half for the coffee maker, not discard an empty beer bottle (I wasn't sure if they recycled so I left it above the trash can).
The light switch in the bathroom had been smashed in a bit and didn't quite work right and the GFI electrical wall outlet was popping out of the wall. Something housekeeping should report for repair.
We didn't complain during our stay because we were busy everyday and didn't return to our room till late and by then we were too tired to be bothered. However I did complain upon checkout.
We're not very picky but the daily surprises wore on us. I expected above average service from Hilton and got subpar. Otherwise the hotel is okay. There are less expensive hotels down the road and I think I'll look into them the next time.
- Official Description (provided by the hotel):
- A modern atrium lobby hotel with all-interior corridors in Tucson; this upscale hotel has a 7-story atrium lobby window that showcases the Catalina Mountain Range views. Guestrooms with King or 2 Queen beds and free Internet. Executive Level Rooms available with private key access floors, include access to the private lounge serving deluxe continental breakfast, all day snacks and beverages, and evening manager's reception with beer, wine and soda bar; additional amenities include turn down service and nightly snacks. Premium location close to Park Place Mall, attractions, business and shopping. Free parking. Restaurant, gift shop, pool, whirlpool, and exercise room. ... more less
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- Also Known As:
- Hilton Tucson East Hotel Tucson
- Tucson Hilton