This hotel certainly talks itself up online, but once the reservations are made, that's the end of the communications. The check-in was practically wordless -- the desk clerk put an x on the map to show up where our room was, and that was it. There was absolutely no literature about the hotel in the room and no information on check-in and check-out times, what facilities were available and where they were located, restaurant hours -- nothing.
When we went back into the lobby to get directions to a local attraction, the desk clerk -- who had checked us in less than 15 minutes earlier -- looked at us blankly and said "Name?" as though we were brand-new guests checking in.
The grounds are beautiful and our room in the historic section of the hotel had plenty of character, although we could have done without the hole in the wall, the non-functioning television and air conditioner/heater/fan and the slow running drain in the tub.
When we went to check out, we dealt with a different desk clerk, but the level of apathy about customer care was pretty much the same. She said "Hello" without looking up from her computer and then made us stand there for several minutes while she finished up whatever she was doing.
I have been a guest in European hotels that were not as visually impressive as this one, but without fail, they were gracious and hospitable.
I am at a total loss as to why this hotel has received service awards.
- Official Description (provided by the hotel):
- Lodge on the Desert is a Tucson classic and guests experience the authenticity of the Old Pueblo blended with the modern southwest charm that has evolved throughout the Lodge's storied 80 years. This 100-room boutique hotel is situated on five acres in mid-town Tucson, AZ and appeals to leisure and business travelers alike. Plus with event spaces for up to 175 guests, Lodge on the Desert is popular for small to mid-size meetings and intimate social gatherings. An Arizona landmark and Tucson tradition renowned for its intimate residential setting and genial hospitality, here guests discover pathways meandering among regal palms, native cacti and manicured lawns wrapped in ribbons of seasonal flowers. Charming hacienda-style accommodations afford guests a sanctuary in which to retreat and relax. It is truly Tucson's urban oasis. And considered by many to be the Old Pueblo's mid-town masterpiece. ... more less
- Reservation Options:
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- Also Known As:
- Lodge On The Desert Hotel Tucson
- Hotel On The Desert
- On The Desert Tucson