After doing extensive research on Trip Advisor, I booked a delux king room at this property to celebrate my birthday with my girlfriend. Soon thereafter and to my delight, I discovered a Groupon offering on the Internet, which saved us some additional $$. The customer service beforehand was excellent and transitioning between reservations because of the Groupon was a breeze.
One of the main reasons why I booked the room was for the 42 inch LCD. It was a huge Saturday for college football and I was looking forward to eating at the restaurant and enjoying the games. Before booking the room, I went so far as to call the property to make sure they carried the channels that I wanted to watch. I also reviewed the menu extensively online and called the restaurant to make sure they could accommodate any special dietary requests that we have - as we are both on restrictive diets.
Check-in was a breeze and we soon had our room with good views of the Catalina Mountains. Everything was great until I turned on the TV set. Right off the bat, the reception for CBS was fuzzy. I contacted the front desk and they had someone come right up. All the maintenance guy did was play with the remote control and adjust the brightness, sharpness, and contrast of the picture which I knew wasn't going to eliminate all of its static. I decided I could live with it as some of the channels seemed to come in acceptable enough (although none were in HD.)
After enjoying happy hour at the bar (where the TV reception was fine) we retired to the room to watch some more games. Unfortunately, the reception went from pretty bad on CBS to absolutely atrocious on ABC and NBC. I got a headache trying to watch TV. I couldn't even see the football.
Again, I brought this issue up with the front desk who told me that it was a problem with the cable company. (How come the reception was fine at the bar?) At this point in time, I explained this was unacceptable and asked for some form of discount compensation as this was one of the main reasons why I booked the room. The clerk offered to switch our room to one in a less desirable area of the property, which I declined. We were already settled in and this was a hassle. He said he would have to talk to the general manager and left us know at checkout if anything could be done. Unfortunately, I never heard from him again.
Well, I figured since I couldn't watch football we might as well go to the restaurant to have some dinner. The ambiance was lovely, but again, the service was bad news. Despite ordering only dinner (without drinks, salads, or appetizers) the server managed to botch both of our orders including serving me the wrong dish completely. What annoyed me even more, is that she knew they prepared the wrong dish, but she actually tried to pass it off on me anyways. Once I mentioned it to her, she acted like it was no big deal and said the correct dish would be right up. Needless to say that we didn't eat together at all. Meal pretty much ruined. Mine was comped (after I asked to speak to the manager) and the food was good, but certainly not great, nor original and for the quality it was most definitely overpriced. For the money, I would not eat there again nor do I recommend it.
Overall, we still had a nice time as I wasn't going to let anything ruin our experience. It is a very pretty property, the rooms are spacious, clean and very quiet, and happy hour was awesome. The beds were fairly comfortable and the ceiling fan and fireplace are nice touches. There were a couple oddities with the room: including light switches that didn't seem to operate anything, the remote control for the TV was sticky and unreceptive, a couple of lights were burnt out including my beds overhead reading light, and the light switch for the bathroom was located in an awkward area above the sink inside the bathroom so you had to enter in the bathroom in the dark to turn on the light. The mid town location is convenient, but the surrounding neighborhood and businesses are a little on rough side. The pool is smaller with limited deck space and exposure.
Overall, for the money, I rate the value and service as average and the restaurant as below average (except the happy hour.) It's a pretty good deal if you have a Groupon, but otherwise I'd explore my options before returning.
- Official Description (provided by the hotel):
- Lodge on the Desert is a Tucson classic and guests experience the authenticity of the Old Pueblo blended with the modern southwest charm that has evolved throughout the Lodge's storied 80 years. This 100-room boutique hotel is situated on five acres in mid-town Tucson, AZ and appeals to leisure and business travelers alike. Plus with event spaces for up to 175 guests, Lodge on the Desert is popular for small to mid-size meetings and intimate social gatherings. An Arizona landmark and Tucson tradition renowned for its intimate residential setting and genial hospitality, here guests discover pathways meandering among regal palms, native cacti and manicured lawns wrapped in ribbons of seasonal flowers. Charming hacienda-style accommodations afford guests a sanctuary in which to retreat and relax. It is truly Tucson's urban oasis. And considered by many to be the Old Pueblo's mid-town masterpiece. ... more less
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- Also Known As:
- Lodge On The Desert Hotel Tucson
- Hotel On The Desert
- On The Desert Tucson