Hotels are a tough business, and the Hilton El Conquistador is a prime example. Fantastic property, difficult parking. Very Friendly folks, but pockets of good service (Crystal, Jennifer, Will from the front desk, Nelson from Epazote), and pockets of non-existent service (Sundance in general). I'm okay with mistakes, but not with poor communications inside the hotel. For example, we called the Concierge Desk, and got routed to the Front Desk. We asked for a call back, but the Concierge never got the message after 4 hours had gone by. HHonors benefits weren't discussed at all, especially not the process for that hotel, so we had a lot of bill rework to do (especially at Sundance). One of our rooms had the AC go out, but the front desk didn't understand what had really happened. Hard to fix problems when you don't know about them, and the front desk is the frontline.
Hotel is busy on weekends, so make sure you scope out all the secondary parking lots to shorten your walk. The Pool is fantastic, though very busy at night in the summertime, so plan accordingly. My yardstick is a simple question: would I go back again if I were paying for it? My answer is Absolutely Yes, but there's a little work to be done here.
- Official Description (provided by the hotel):
- Located on 500 acres of serene, colorful high Sonoran Desert terrain in the foothills of the majestic Santa Catalina Mountains, the full-service Hilton Tucson El Conquistador Golf & Tennis Resort offers a magnificent setting, minutes from Tucson's renowned entertainment. Come experience the rare wonders of our AAA Four Diamond retreat, where plush amenities and superior service combine for an unrivaled experience, no matter what the occasion might be. ... more less
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- Also Known As:
- Hilton Tucson El Conquistador Golf & Tennis Hotel Tucson
- Hilton Tucson El Conquistador Golf And Tennis Resort
- Hilton Hotel Tucson
- Tucson Hilton