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“Wonderful service.”

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El Conquistador Tucson, a Hilton Resort
Ranked #13 of 129 Hotels in Tucson
Certificate of Excellence
Reviewed October 2, 2012

Awesome place to stay. The staff is incredibly nice and accommodating. My wife and I felt especially welcomed by Tim, at the pool. He offered exceptional service and great conversation, truly an individual that expresses the quality of courtesy and friendliness you would hope to find at such an establishment. In fact, everyone on the staff seemed to exude a professional attitude that made our stay all the more enjoyable. We will return and recommend.

  • Stayed: October 2012
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Thank Athaight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonelcon, General Manager at El Conquistador Tucson, a Hilton Resort, responded to this reviewResponded October 16, 2012

We are pleased to hear that you enjoyed your stay and the exceptional service. Thank you for your comments. We will look forward to welcoming you back.

Sincerely,
Lori
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,636 - 1,642 of 2,135 reviews

Reviewed September 29, 2012

My husband and I stayed here three nights in early September. The weather and scenery were spectacular. The grounds of the resort and the foothill setting right beneath the Catalina Mountains are wonderful. The main lobby is huge and impressive. The bar and restaurant and big veranda are very nice.

But, the rooms were dated and not very clean. Found cigarettes and ashtray full of butts on our balcony. The carpet on the floor of our room didn't seem to get vacuumed throughout our stay.

Also, no complimentary morning paper or coffee. Even if you make the rather long trek to the lobby the only coffee available is a very expensive cup of Starbucks. And if you don't like Starbucks, too bad.

Never experienced that in a Hilton before. It was very disappointing.

  • Stayed: September 2012, traveled as a couple
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Thank jeannebug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonelcon, General Manager at El Conquistador Tucson, a Hilton Resort, responded to this reviewResponded October 2, 2012

Thank you for your feedback. We are honored you chose our hotel during your recent stay in the area and are glad you enjoyed the property, and our beautiful views of the Catalina Mountains. We apologize for the housekeeping problems you encountered, and will be sure to bring these matters to the attention of our Director of Operations and the Director of Housekeeping.

Our property, along with all Hilton properties, has gone digital and we offer the USA Today through a complimentary on-line link for our registered guests. We also have a supply of both the Wall Street Journal and the USA Today available at the Front Desk.

In addition to the complimentary in-room coffee or tea, our lobby lounge proudly serves Starbucks coffee, and Sundance, our restaurant, serves its own brand of coffee that is available “to go” for those who do not wish to enjoy Starbucks. I apologize that you were not made aware of the choices that we offer our guests.

We appreciate your feedback and will use your comments to continually evolve to provide the best experience possible for our guests. We hope you will give us a second chance to show you the quality stay you expect and deserve if you visit our area again in the future.

Thank you,
Lori B, Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2012

Stayed here over the weekend. The rooms were a little dated but very clean and the bed was super comfy. The grounds are gorgeous and very well kept, the view is amazing! The pool was clean and great to cool off in! The food was rather expensive so we didn't bother with that, and a little disappointed they didn't have free wifi.

The staff was very friendly and gave us tips for exploring the desert. They helped me to arrange transportation to a near by horse stable for a morning of riding. The front door staff was excellent and always offered us bottled water while we were waiting for transportation.

Our airline had sent our luggage to Atlanta, and the staff at hotel were very helpful with taking our information to get us our bags as soon as they arrived.

If we're ever back in Tucson, would definitely return to this hotel!

  • Stayed: September 2012, traveled as a couple
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Thank Melissa v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2012

We stayed at the Hilton and loved it !
Great room, super pools, good food.
A little refurb would be nice, however the hotel offers terrific value for money.
The upgrade offered by the Hilton was fantastic for us although the lack of clients was not so fantastic for the hotel.

  • Stayed: August 2012, traveled as a couple
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Thank craftyfoxmob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2012

We booked here at the last minute due to a booking error at another hotel and ended up quite pleased! The room was nice. Room service was awesome. Good food. We absolutely loved the pool area, along with the hot tub and "cold tub". Nice staff, good breakfast. We had originally booked in the lower "villas" but ended up requesting to stay in the main hotel closer to the larger pool. The villas looked cute, but we wanted more pool. Overall, we were very pleased with our stay at this hotel. We would visit again.

Room Tip: We had a view opposite the pool and caught a glimpse of a baby cougar or some other desert animal...
See more room tips
  • Stayed: February 2012, traveled with family
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1  Thank CrewMom19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2012

Nice view but it is a long ways from all the activities that we did while we were in Tucson. Our room was quite warm, and we had to call the front desk to come fix it, and to fix it, it meant us turning the thermostat all the way down and leaving the A/C on at all times. Which meant by 2 am the room was freezing and if you turn up or off the ac within an hour or so it was back to be hot again.
We had a suite and it was large at about 700 sq ft or so. We dined at the restaurant in the hotel, and had asked prior to booking the room and even when we checked in, if they could cook a vegan meal and they said yes. Do they don't not know what vegan is? Vegetables cooked in a chicken stock with cream, eggs and cheese is not vegan.
One good thing about the hotel is because it is away from the city, it gets a lot of critters like road runners, bats, lots of birds, and lots of snakes.
Next time I go and want to stay at a hotel that is in the boondocks, I will go to The Ritz Carlton.

Room Tip: Get a room overlooking the pool
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  • Stayed: August 2012, traveled with family
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4  Thank CentralCoastWine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2012

I can not say enough good things about this hotel. It is easy to find and in a great location. We asked for a pool view and Jason at the front desk got us the best view ever. We could see the pool and the mountains. The staff was so nice and made our stay the best ever. Todd from the pool side bar made sure if we needed drinks or food we got it. It was a great vacation for me and my son ( who is 15).
We go to Arizona once a year and will make this the only hotel we will stay at.
Thank you for everything!
Andrea

  • Stayed: August 2012
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Thank Adettling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Conquistador Tucson, a Hilton Resort

Address: 10000 N Oracle Rd, Tucson, AZ 85704-7644
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Tucson
#8 Spa Hotel in Tucson
#9 Luxury Hotel in Tucson
#20 Business Hotel in Tucson
#20 Family Hotel in Tucson
#22 Romantic Hotel in Tucson
Price Range: $154 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Conquistador Tucson, a Hilton Resort 4*
Number of rooms: 428
Official Description (provided by the hotel):
Located on 500 acres of serene, colorful high Sonoran Desert terrain in the foothills of the majestic Santa Catalina Mountains, the full-service Hilton Tucson El Conquistador Golf & Tennis Resort offers a magnificent setting, minutes from Tucson's renowned entertainment. Come experience the rare wonders of our AAA Four Diamond retreat, where plush amenities and superior service combine for an unrivaled experience, no matter what the occasion might be. ... more   less 
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Also Known As:
Hilton Tucson El Conquistador Golf & Tennis Hotel Tucson
Hilton Tucson El Conquistador Golf And Tennis Resort
Hilton Hotel Tucson
Tucson Hilton

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