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“Not worth higher rate for "accessibility"” 3 of 5 bubbles
Review of Ramada Tucson East

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Ramada Tucson East
Ranked #24 of 129 Hotels in Tucson
Certificate of Excellence
Tucson
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not worth higher rate for "accessibility"”
3 of 5 bubbles Reviewed June 10, 2014

I need a walker to walk around and the "accessible" room I paid for was exactly the same room my son paid much less for and the threshold prevented me from getting in and out of the room without assistance. The room had a few more amenities like grab bars in the bathroom, but overall the higher rate for "accessibility" is not warranted. When we pointed this out to the manager, he grudgingly reduced the bill by $5.00.

  • Stayed June 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Review collected in partnership with Ramada

Helpful?
1 Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramada0404, General Manager at Ramada Tucson East, responded to this review, June 11, 2014
Dear Nancy M,

Thank you for taking the time to review our inn. I would like to apologize that the threshold to your room made it a challenge for you to use your walker. I will be sharing your review with my staff so they can see how they are doing and in what areas they need to improve. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you again when your travels bring you to Tucson.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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775 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Dortmund, Germany
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 1, 2014

Our stay at this hotel was very pleasant. We greatly enjoyed the amenities such as the spa area and the kitchenette in the suite. Furthermore, was the suite equipped with two A/C units which ensured that the temperature in the room was enjoyable in spite of outside temperatures reaching 100 F. Moreover the staff was courteous and helpful. I can only laud this property.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank georg_w_f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramada0404, General Manager at Ramada Tucson East, responded to this review, June 3, 2014
Dear George_w_f,

Thank you for your great review. We pride ourselves on giving great service to our guests from the time they check in to the time they check out, so to hear that met these expectations is amazing. I will pass along your review so all of our staff can see that their hard work does not go unnoticed. We look forward to having you stay with us again next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson
2 reviews
3 of 5 bubbles Reviewed May 30, 2014

At one time this was a awesome place to stay, but in need of renovation. Keycard system is flawed & maintenance needs improvement

  • Stayed May 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Ramada

Helpful?
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramada0404, General Manager at Ramada Tucson East, responded to this review, June 5, 2014
Dear Jim R,

Thank you for taking the time to let us know of your recent experience at the Ramada Tucson Foothills. We are always interested in hearing from our guests but regret that it was this type of occurrence that prompted your review.
The lock issue that you experienced was a lock specific item that has been replaced. I have spoken with the Chief Engineer about your concerns with the room maintenance.
Thank you for alerting me to these problems. It is only through guest feedback that we at the Ramada Tucson Foothills are able to make improvements that will better our service. I hope this truly isolated incident will not prevent us from having the opportunity to serve you again.
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Stafford, United Kingdom
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed May 27, 2014

The fact that I have stayed at this hotel on at least half a dozen occasions speaks for itself. The rooms are clean and comfortable, the complmentary breakfast is of a good standard, the staff are friendly and efficient, the wi-fi works well, its location is convenient for visits to Sabino Canyon and Mt Lemmon and there are complimentary drinks during a daily 'happy hour'.

  • Stayed May 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PeterKD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramada0404, General Manager at Ramada Tucson East, responded to this review, May 28, 2014
Dear PeterKD,

Thank you for your great review. We pride ourselves on giving great service to our guests from the time they check in to the time they check out, so to hear that met these expectations is amazing. I will pass along your review so all of our staff can see that their hard work does not go unnoticed. We look forward to having you stay with us again next time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Tucson East

Property: Ramada Tucson East
Address: 6944 East Tanque Verde Road, Tucson, AZ 85715
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Best Value Hotel in Tucson
#35 Romantic Hotel in Tucson
#39 Family Hotel in Tucson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Tucson East 2.5*
Number of rooms: 115
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Also Known As:
Ramada Foothills Inn And Suites
Ramada Foothills Hotel Tucson
Ramada Tucson
Tucson Ramada

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