Overall our experience here was very nice. We had a couple of minor issues, but they were resolved quickly.
Upon arrival, we were greeted immediately! A man came and opened the car door for me and opened the lobby door and offered me fruit infused water or tea. I sat down and waited to check in. This went smooth, only took a few minutes. The omni offers a kids backpack with games, etc. I had to ask for this even though they should have had it down in the system. We were given clear directions to our hacienda.
The room was clean and spacious. Decorated very nicely. The bathroom area by the shower/tub was outdated, but all else was nice. Climate control worked great!!!
The milk and cookies were in the room for the kids already as promised. I had ordered a local beer/chips/salsa special for the room. At other omni's you receive four or five different types of salsas and a ton if chips as well as four different beers. I was confused here because I had two of the same beers and two salsas and I small amount of chips. I called room service and they provided me with the other two beers promptly. So it was all good, just not AS good as other omni's.
Next was the pool! We got to the smaller pool (there are two) only to find it was locked. I called the front desk and they apologized and said they would send someone out to open it. It was a little inconvenient with impatient kids!! It was opened though. This wasn't really the pool to go to. The nice one was by the main lobby and was super clean. This one was not so much!
We all slept well in the comfortable room (beds were great) and enjoyed a nice walk around the property, which is gorgeous. It's a quiet, friendly atmosphere. We were greeted with a friendly smile from employees walking and driving around.
Check out went smoothly. We were told if everything on the bill delivered to the room looked fine, we were all set! We asked for some directions to several places and two different employees were more than happy to help. They highlighted maps for us and printed out directions as well!! All in all a great little getaway for our family!!
- Official Description (provided by the hotel):
- Home of the PGA TOUR's Champions Tour in 2015, the Omni Tucson National Resort boasts an award winning service team, chef-driven restaurant concepts, exquisite meeting space and 36 holes of world-class golf on our Catalina and Sonoran courses. ... more less
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- Also Known As:
- Omni Tucson National Hotel Tucson
- Tucson Omni