We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great "Staycation"” 4 of 5 stars
Review of Omni Tucson National Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Omni Tucson National Resort
Ranked #17 of 130 Hotels in Tucson
Certificate of Excellence
Tucson, Arizona
1 review
“Great "Staycation"”
4 of 5 stars Reviewed July 1, 2013

On a whim, our family decided to embrace the Tucson heat by taking advantage of the low summer rates at one of our local resorts for the weekend. We chose the Omni based on price and other positive Tripadvisor reviews. We weren't disappointed. Although the property isn't as new as some others in the area, the grounds were lovely and our room was in pristine condition. Service was excellent from the get-go. After the front desk staff accidentally sent us to an already occupied room, they immediately rectified the mistake by putting us in an equivalent room (that still had the mountain vistas we had requested) and gave us vouchers for breakfast at one of the resort restaurants to enjoy during our stay. Upon request we also received a portable crib and a refrigerator for storing our son's medicine and snacks. They even delivered milk and cookies to our room for our little boy.

Our main objective being to relax, we spent all day at the pool. To keep our baby out of direct sun, we rented an extremely affordable private cabana for $65 for the day which included smoothies, chips and salsa, sunscreen and aloe gel. There was even a TV in the cabana so my husband could catch the Dbacks game while we went swimming. Samantha provided us with excellent and attentive service, refilling our water, getting our drink/food orders, and even bringing a pack and play down to the pool so our son could nap. The pool area may not be as large or theme park-like as other resorts, but it was clean, uncrowded, and had a great atmosphere. We only wish we could have stayed longer the second day. We were sad to have to leave at the end of our staycation but the experience was so relaxing we truly felt we had escaped even if only for two nights. I'm sure we'll return in the future!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bmosburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, July 9, 2013
We appreciate your detailed comments from your recent staycation at the Omni Tucson National Resort. We are happy to hear that Samantha and our other staff members were attentive to your needs and that you were able to enjoy our amenities. When you are ready for another staycation, we hope that you will once again choose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,097 reviews from our community

Traveler rating
    644
    229
    124
    65
    35
See reviews for
304
393
60
207
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
sun city, Arizona, United States
Level Contributor
6 reviews
4 of 5 stars Reviewed June 29, 2013 via mobile

I was very pleased with the friendliness and great service that we received. Beautiful grounds even for non golfers. Pool was nice but area surrounding pool could have been cleaned up. Overall a very good experience.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, July 9, 2013
We are glad to hear you enjoyed your stay at The Omni Tucson National Resort. We appreciate your compliments and will look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmer, Alaska
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 21, 2013

We spent 2 nights here and can not say enough about the detail oriented staff. Upon arrival we were given water and a kid backpack of goodies for our 5 year old. The pool staff were quick to bring ice water and towels the minute we came in to the pool area. They also supplied float toys for my granddaughter. The most amazing valet, Justin, went above and beyond to give me a lift to the local Walgreens when I realized I had forgotten an essential pool toy for my granddaughter. That is an exceptional staff member!
We were told that our room had been recently upgraded and in some aspects we could see that that was true and it was huge. The bed was excellent. However, details do matter and although the decor etc looked new, the chips in the paint on the trim and the toilet paper holder falling off the wall was not a good sign. The patio was dirty and we did not use it; the walkways and pool patio needed sweeping. Like other reviewers I thought the refrigerator did not work until I was told that it was actually a wine cooler and did not actually chill anything. Personally, I would much prefer a refrigerator to keep water and leftovers cold.
Overall, the food experience was excellent from the delicious breakfast to the poolside meals. Bob's steak house was a disappointment. I've eaten at the one in Dallas and it was excellent, not the case here. My steak was overcooked and the waiter was rushed and did not know details about what he was serving.
That said, I would sill recommend this location, especially when they complete all the renovations that

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AKGrandma1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, July 9, 2013
Thank you for sharing your recent experience at the Omni Tucson National Resort. While each positive review that we receive is genuinely appreciated, it is always especially refreshing to hear glowing feedback from a guest regarding our associates. We will share your compliments with our staff, especially to Justin. We look forward to having you return and hope to provide you with another excellent stay at the Omni Tucson National.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, Ile-de-France, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 17, 2013

I spent 4 days and 4 nights in this resort in june 2013, and I must say that my business trip turned out to be a very nice moment, mostly thanks to this resort : well maintained, clean, amazing surroundings, very quiet, UGE rooms, very gentle and available staff...

A special "thank you" to Johnny FENTON who is the most amazing concierge I have ever met in ten years of luxury / business trips. She will give you all the tips you need to really enjoy Tucson.

Only one point was a bit disappointing : I wasn't able to get access to the wifi from every part of my room (#115). It worked only when I was around my bed.

Room Tip: Choose the rooms in 1** : they have been revamped recently.
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Guillaume L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, June 18, 2013
Thank you so much for your kind review of the Omni Tucson National Resort. It is a delight for us to hear that Johnny was so helpful and accommodating and we hope for the opportunity to welcome you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Beach, California
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed June 13, 2013

It is summer in Tucson - which means great deals on resorts. We decided to try the Omni out for $150 a night - bargain right?? - WRONG! We stayed in a Mountain Vista room away from the resort - looking forward to spending time in the pool - well... no..the pool had a dried out creek feature - dead lizards on the bottom and cigarette butts and a heavy slick of sunscreen floating on the top - I watched the maintenance men come in a look at the disgusting pool - I thought surely it would be clean by the next day - well I was wrong - so glad I had to pay that extra resort fee for the exceptional grounds. The room - dirty toilet seat that looked like it had been in the room since the 60's - no wireless internet despite three calls to the front desk - and one broken phone. So just a warning for the price and the accomodations there are many other beautiful properties that are well maintained in Tucson.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
10 Thank greengirl47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, June 17, 2013
Thank you for your constructive feedback about the hotel. The hotel is sheduled for a guestroom renovation in September . We are confident the upgrades will address your concerns of an aging product. Please accept our apology for the service lapse you experienced. The feedback has been shared with the staff as we are constantly striving to improve our service delivery. We hope you will visit us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston,MA
Level Contributor
222 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed June 11, 2013 via mobile

You leave downtown tucson and head out to the desert. There is nothing for a little ways then all the sudden a beautiful large resort and golf course evolve from the mountain side. This place is amazing. Large pool and patio area, perfect for lounging while the boys played golf. truly a special place.

  • Stayed September 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BostonBabeBoston_MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, June 17, 2013
We appreciate you sharing your recent experience at the Omni Tucson National. We are glad that you enjoyed your weekend stay with us. Thank you for your business and your review and we will look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ozark, Missouri
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed June 10, 2013 via mobile

Checking in was a disaster and my rolex watch was stolen. Avoid this resort!

This is my second time staying at the Omni resort and its my last! I was checked into a dirty room and waited in the room until housekeeping finished cleaning to get settled in. The refrigerator did not work and housekeeping/maintenance brought another one to the room.

While eating lunch on day two in our room housekeeping came to clean our room. We let them know we were just finishing up lunch and had a 1pm golf tee time and would gone in 15 minutes. Golf was great but when we arrived back to the room we realized that my watch was stolen off the nightstand next to my bed.

The watch is a ROLEX SUBMARINER green Stainless Steel 2003 Anniversary Edition Watch. It was a gift given to me by by dad who is now deceased and its not a replaceable item!

I talk to management who seemed stunned that this happened and started looking into the matter. I wasn't happy with their actions so I called and filed a police report.

The only ones who had entered the room was housekeeping while I was golfing and their was no signs of a break in thought the sliding glass doors to the side porch.

I didn't realize there was a safe in the room until afterwards and the hotel basically said they would question there staff and investigate the theft.

Obviously no one stepped forward with the watch and the hotel had their legal department send me a letter stating that it was my fault for leaving the watch out on the night stand and for not using the safe.

  • Stayed March 2013
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
8 Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniTucsonNational, Manager at Omni Tucson National Resort, responded to this review, June 17, 2013
We are truly disappointed to hear of this guest's experience with us. Fortunately, he also contacted us directly so we were able to work with him to find our more about the situation and provide an appropriate resolution. We strive to provide each of our guests with a high level of service and attention to detail and regret that we missed the mark. We again offer this guest our apologies and thank him for his feedback which allows us to make improvements to our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Tucson hotels
11.3 mi away
Lodge on the Desert
Lodge on the Desert
#26 of 130 in Tucson
4.5 of 5 stars 853 reviews
9.4 mi away
Arizona Inn
Arizona Inn
#4 of 130 in Tucson
4.5 of 5 stars 595 reviews
10.3 mi away
Loews Ventana Canyon Resort
Show Prices
Show Prices
Show Prices
7.2 mi away
Westin La Paloma Resort and Spa
7.2 mi away
Hacienda Del Sol Guest Ranch Resort
4.4 mi away
Hilton Tucson El Conquistador Golf & Tennis Resort
Show Prices
Show Prices
Show Prices

Been to Omni Tucson National Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Omni Tucson National Resort

Property: Omni Tucson National Resort
Address: 2727 W Club Dr, Tucson, AZ 85742-9766
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Tucson
#7 Top resorts Hotel in Tucson
#8 Spa Hotel in Tucson
#9 Luxury Hotel in Tucson
#16 Romantic Hotel in Tucson
#32 Family Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Tucson National Resort 4*
Number of rooms: 128
Official Description (provided by the hotel):
Home of the PGA TOUR's Champions Tour in 2015, the Omni Tucson National Resort boasts an award winning service team, chef-driven restaurant concepts, exquisite meeting space and 36 holes of world-class golf on our Catalina and Sonoran courses. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hotwire, Omni Hotels & Resorts, Orbitz, Agoda, Odigeo, Priceline and Jetsetter so you can book your Omni Tucson National Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Omni Tucson National Hotel Tucson
Tucson Omni

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing