For the price it was an acceptable room. The management did respond to comments I made on another survey for the Loews properties. I found that very admirable. They seemed sincere about their concern for customer satisfaction. This was not my first choice for properties in the area but it was available and located in a good area. The rooms while in need of a bit of upgrading were not bad. This is not a 5 star hotel and I didn't have unrealistic expectations. The lobby and common areas of the hotel are very dated and in great need of updating as is the entire property. The elevators are ancient and it is a long way from the elevator to many of the rooms. Getting around the property is confusing and I had trouble finding the check in counter. When I did locate it they didn't have the correct number of nights I had reserved. Luckily it was not an issue as they were not full and had plenty of rooms. Getting to my room was very confusing from the lobby and after 3 days there I still had trouble finding my way around. Room service I found excellent and the staff great. However the staff that should be welcoming you and helping you upon arrival were busy talking to each other and had a very unconcerned attitude when I checked in. don't expect to much and enjoy the location. I did find it clean.
- Official Description (provided by the hotel):
- Tucson's spectacular 'Ventana' or 'Window' to the Soul of the Sonoran desert-is Loews Ventana Canyon. Discover a magical perspective high above Tucson's Catalina Mountains, where this stunning natural retreat offers a variety of activities, signature services and experiences to relax, energize and inspire guests. A playground of visitor delights includes: the luxurious Lakeside Spa & Tennis Center; Canyon hiking; professional stargazing; 2 Tom Fazio-designed PGA golf courses and lighted tennis courts; 2 swimming pools; a fitness center; nearby riding trails and more. ... more less
- Reservation Options:
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- Also Known As:
- Loews Ventana Canyon Hotel Tucson
- Loews Tucson
- Tucson Loews