My husband and I stayed at this hotel last weekend. To say the least, we had several issues from the start (including three room changes). We were not the only ones last weekend who experienced very poor communications with the hotel staff. The room we would up with was perfect. BUT, having said that the most wonderful GM EVER (Kenja) made it a point to sit down and speak with me about those very issues. She was receptive to what I had to say and really listened (most do not). She was positive that changes would resolve all of the room configuration issues, the needs to be retired from service fridge issue, the unwashed lipstick stained towell my husband used after his shower issue and most importantly the hey, I came back and my things had all been removed from my room and someone else is in here already issue. Sincerely, the weekend had its problems but the point is....she was determined to fix these. She was quick to let me know that the Hampton Inn experience was poor over the weekend and that she was going to raise the bar up to where it should be. And that, friends is what you need in a stay anywhere. Issues will happen (all in one weekend is kinda freaky) but it's what you as a manager do with the resolve that makes the hotel. Taking the opportunity and seeing it as a positive way to change. And positive change is good. Thank you Kenja. You are not only gorgeous but smart and will have a great career with your get it done attitude.
- Official Description (provided by the hotel):
- Welcome to the Hampton Inn Tucson – Airport hotel, located at the entrance to Tucson International Airport (TUS) in beautiful Tucson and surrounded by scenic mountain ranges. When staying at our Tucson airport hotel, take in some history at The Bisbee Mining and Historical Museum or visit the Old Tucson Movie Studio or the Pima Air & Space Museum. We also provide complimentary, 24-hour shuttle service for your convenience. Experience the area's natural beauty with a trip to Sabino Canyon or start off your sight-seeing at Saguaro National Monument. Indulge in some retail therapy at the Spectrum mall, which features more than 50 stores. Enjoy your stay at this Tucson hotel with our range of top amenities. Start each day with Hampton’s free hot breakfast or grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Swim laps in the hotel’s outdoor pool or work out in the fitness center with cardiovascular machines and weight machine. Stay on top of work in the business center with printer access. ... more less
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- Also Known As:
- Hampton Inn Tucson-Airport Hotel Tucson
- Tucson Hampton Inn