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“Easy and close to the airport” 4 of 5 bubbles
Review of DoubleTree Suites by Hilton Tucson Airport

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DoubleTree Suites by Hilton Tucson Airport
Ranked #34 of 128 Hotels in Tucson
Clinton TN
Level Contributor
133 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Easy and close to the airport”
4 of 5 bubbles Reviewed November 30, 2012

The hotel staff were friendly and very accomodating. I stayed twice within a 2 week period. Not impressed with the price differance between the 2 stays 92 to 123 dollars for the same room on the 15th and 26th of November. The rooms were 1 bedroom suites, with a good floorplan. The resturant is attached and very good.

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bart2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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661 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (48)
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Silver City, New Mexico
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed October 30, 2012

This is an update to my October 23, 2012 review for our stay @ the D.T.S. by H.T.A. In my review I stated that despite an overall positive experience, there were still some minor wrinkles in the system--namely, my account being charged for a complimentary drink. It's a few bucks, I know, and it certainly will not break the bank but it is the principle that matters. The management courteously replied to my review shortly thereafter promising me some action. Surely enough, a few days later I received a phone call from a representative from the hotel (sorry I missed your call, L!) to let me know that the charge has been removed from my credit card and apologies for the error were exteded. I am very impressed! For your personalized service and for keeping your eye on the ball, I will upgrade my review to an EXCELLENT rating! I appreciate your honesty.

Stayed October 2012, traveled with family
Helpful?
Thank Troxleratrandom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver City, New Mexico
1 review
4 of 5 bubbles Reviewed October 23, 2012

We often depart from and arrive to Tucson International Airport at ungodly hours of the day. Living 3 hours away from Tucson, we stay at any given hotel by the airport to make our lives easier. For the past 5 years, we have stayed at several hotels along the airport strip and, by far, DoubleTree Suites by Hilton Tucson Airport is the best. It only takes a couple of minutes to get there from Tucson International. In effect, it takes longer to walk from the luggage claim area to the parking lot than it takes to drive to the hotel! The place has a welcoming lobby, excellent decor, courteous front desk staff and a very clean and lovely room. The latter has an inviting French door with Venetian blinds (affording a view into the courtyard and swimming pool), cozy living room with kitchen area (sink, fridge and microwave), spacious bedroom (in this case, with an imposing view of the mountains and the airport proper). Despite being next to the airport, jet noise is not an issue. The place, however, has still some wrinkles which need to be ironed. Upon arrival, we were offered vouchers for complimentary drinks from the bar. Despite of having presented the voucher to the server, the drink was still charged to our bill. The room service menu states that breakfast is served from 6am on; however, when calling room service, we were told they do not serve breakfast until 7am. We waited and called back shortly after 7am. Then, we were told it would take 30-45 minutes to get served--which, for breakfast, seems an excessively long time. We just decided to check out and get breakfast elsewhere. Despite those kinks, the place is very nice and very reasonably priced, conveniently located for a tired traveler. We would stay there and would recommend the place to anyone looking for overnight lodging by the airport.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Raul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janki p, Guest Relations Manager at DoubleTree Suites by Hilton Tucson Airport, responded to this review, October 29, 2012
Dear Raul T,

We thank you for choosing DoubleTree Suites Tucson Airport, and a ppreciate the time you took to write your review. Your feedback is very important to us, so we can continue our growth to better serve you. The appropriate departments will be informed so that we can better serve you during your next visit. Once again thank you, and we hope to host you during your next visit to Tucson. We hope to see you soon!

Sincerely,

Janki Patel
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amissville, Virginia
Level Contributor
132 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed October 9, 2012

I was only in the room overnight so I could catch an early flight but I'll be certian to stay here again. welcoming staff, very nice suite, and very convenient "on demand" shuttle service to the airport.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bobbascom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janki p, Guest Relations Manager at DoubleTree Suites by Hilton Tucson Airport, responded to this review, October 11, 2012
Dear 76fj40,

Thank you for taking your time to write a review, and for choosing to stay with us here at Doubletree Suites Tucson Airport. We are pleased to hear that you had the opportunity to enjoy our warm staff as well as our famous warm doubletree cookie.
We hope to host you again in the future.

Sincerely,

Janki Patel
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highland Beach, Florida
Level Contributor
97 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 bubbles Reviewed October 1, 2012

This hotel is not up to Hilton standards. Stayed at this property for one night on 9/16/2012 and than again for two nights on 9/20 & 9/21. They have a problem with the card key room locks and they don't tell you about this when you check in. When you get to your room the card keys do not work and you have to go back to the front desk to have someone open your room. This was very frustrating on both stays, and they don't seem to care. Also the fitness center is in horrible condition. They had two treadmills, with only one working. Also one elliptical that was falling apart. Also the strength station was not workable. I reported this to the main desk on my first stay hoping things would be working when I returned a few days later. The only change was they removed the elliptical. Of course they never repaired the one treadmill that was not working. I spoke to the property manager and she said they have new equipment on order to arrive by the end of the year. If I would have know this before hand I would have never booked this location. If you're just looking for a place to stay close to the airport it's ok, but there are many other hotels close to the airport.

  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank BCFeldmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janki p, Guest Relations Manager at DoubleTree Suites by Hilton Tucson Airport, responded to this review, October 4, 2012
Dear BCFeldmar,

We would like to thank you for taking the time to give us a review on Trip Advisor. We understand your frustration with the room key cards and truly apologize for all the inconvenience. I would also like to apologize about the fitness room equipment, and would like to communicate to you that the new equipment is in order.
We would appreciate any further feedback so that we can make the necessary improvements. Please feel free to contact us at your convenience by emailing janki.patel@doubletreesuitestucson.com, so that we can learn more in depth about your experience.

Sincerely,

Janki Patel
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern CA
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed September 24, 2012

Great hotel. Right by the airport and easy to locate. We had a two room suite which was spotlessly clean. Loved the courtyard and the kids enjoyed the pool, not to mention the chocolate chip cookies. Great place to stay at a reasonable price.

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CAm0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janki p, Guest Relations Manager at DoubleTree Suites by Hilton Tucson Airport, responded to this review, September 25, 2012
Dear CAm0m,

We would like to thank you for not only choosing to stay with us here at The DoubleTree Suites Tucson Airport, but for also taking the time to write your review. We greatly appreciate it. We are pleased that you had the opportunity to experience our warm hospitality as well as our famous warm cookie. We hope to have the pleasure of hosting you again.

Sincerely,

Janki Patel
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 19, 2012

Every time we come to Arizona and fly into Tucson we stay here. It's so quiet and peaceful it just makes our trip a lot more relaxing. The staff is great, the food is awesome, the pool is always clean, the fountains are relaxing to listen to and we don't ever feel like we are stuck in a hotel. There is so much to do in Tucson and this hotel is kind of on the our skirts so it's quiet, no major traffic or people all over the place all the time. We will continue to stay here every time we go to Arizona.

Room Tip: I don't think there is a bad room there. Every time we stay we are in a different room/ differe...
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jhreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janki p, Guest Relations Manager at DoubleTree Suites by Hilton Tucson Airport, responded to this review, September 21, 2012
Dear Jhreview,

We thank you for the time you took to write your review, we greatly appreciate it. We would also like to thank you for your kind words, it is a great motivating fact to know that our team helped to make your stay very comfortable. Thank you for choosing DoubleTree Suites Tucson Airport and we look forward to hosting you.

Sincerely,

Janki Patel
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Tucson Airport

Property: DoubleTree Suites by Hilton Tucson Airport
Address: 7051 S Tucson Blvd, Tucson, AZ 85756-6931 (Formerly Radisson Suites Hotel Tucson Airport)
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#41 Family Hotel in Tucson
#42 Business Hotel in Tucson
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree Suites by Hilton Tucson Airport 3*
Number of rooms: 204
Official Description (provided by the hotel):
Spanish architecture property in the high-desert environment of Tucson with open atrium in celebration of the exceptional year-round climate. All suite hotel with seperate sleeping area from living area, all suites have in room coffee machine, refrigerator and complimentary USA Today. Recreational facilities include outdoor pool/spa and exercise room with Sauna. Business services include High-Speed Internet access, and internet access via television. Wireless internet available. Additional business services available through Front Desk. Facilities also include Restaurant, Lounge, Room-Service as well as full-service Meeting/Banquet facilities - catering for 1 to 500. ... more   less 
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Also Known As:
Radisson Hotel Tucson Airport
Tucson Radisson

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