While this B & B is situated in the interesting, historic El Presidio part of Tucson, and is itself a lovely old building with a gorgeous courtyard, unfortunately I cannot wholeheartedly recommend this B & B. Reading the other reviews here, I cannot believe that i stayed at the same inn.
The proprietor and owner of El Presidio, Patti Tocci, is obviously not suited to working in the hospitality industry. It is clear that she is bitter and angry with her clients rather than enjoying her line of work. She is a rude and ornery person. If you can deal with this you may not mind staying here. She scolded me and my family as well as the other guests on a number of occasions and had a condescending attitude. There were little notes placed all over the rooms telling us what we could and could not do, for ex. do not put your luggage on this floor, do not touch these curtains, etc. She stood around the breakfast table and glowered over us, scolding us if we picked up the syrup incorrectly or didn’t pass the plates in the order she dictated.
Speaking of breakfast, she insisted that we show up at 8:30 and said that was the designated time and she wasn’t deviating from it. However, breakfast was usually not ready at 8:30. And by the way, the breky was nothing to write home about. It was not too terribly bad, but paled in comparison to the many scrumptious breakfasts we’ve been treated to at other B & Bs. We had cold scrambled eggs or egg-bake every day! I have not eaten eggs since. She does not accommodate dietary requests very tolerably. When I mentioned that I was lactose intolerant, she screwed up her face and asked me what that was. There was a couple there that were keeping kosher and were vegetarian. Patti singled them out numerous times, reminding all of us that they weren't eating her bacon or sausages. This was uncalled for.
One day we came back to the B & B late in the afternoon to rest briefly before heading out to meet some relatives for an early dinner. We found Patti at our room still cleaning. That didn’t bother us but she blocked the door and insisted that we could not enter until she finished. Unbelievable! We explained that we needed 30 minutes to freshen up and were expected at someone’s house at a certain time so couldn’t really wait. She stated emphatically, “I know you can wait and you will wait”. I emphatically disagreed and at that she threw her cleaning things to the floor and stomped out. By the end of our stay I was suspicious of her behaviour and thought she was a very troubled person.
Keeping with her aversion to customer service, when it came time to settle the bill, she stated that she would like a check, not credit card payment. She went on and on about the woes of small business owners being charged the credit card fees. She needs to take that complaint to legislators not her customers. We obliged and paid with check, however 6 weeks later, she still has not cashed it. I find this to be an irresponsible business practice.
All in all, an unpleasant stay. We were there to enjoy the Tucson area so did not spend alot of time at the B & B, but you do want to feel comfortable and relaxed when you are back at your accommodation. This is not the case at this establishment.