I recently wrote a review of this property complimenting the efficiency of the staff. That was BEFORE I had a problem that required some old fashioned customer service.
Turns out I left something there that I wanted forwarded to me. Three weeks ago I gave them my address and credit card to send the item to me. I was told it would be done.
I did not receive it and I began calling three days ago. The phone was never answered on day shift. When night shift answered they told me to call back in day shift???
Today I reached them through the corporate number and was told that they could not send the item; but they would be happy to give it to whoever I sent to pick it up. ARE YOU KIDDING ME??
I spend 20+ nights a month on the road and Red Roof has been my first choice when available since 1978. NOT ANY MORE!!
UPDATE: I have spent another week after a call to corporate and a promise from the property manager that they were sending my property to me. Still no package or shipping information.
- Official Description (provided by the hotel):
- Red Roof Inn Tuscon South, AZ is a pet friendly, family friendly hotel. Just off I-10, this hotel is near Tucson International Airport (TUS) and the Amtrak station. Close to the University of Arizona, Davis-Monthan Air Force Base, Tucson Raceway Park, Pima Air Museum, Pima County Fairgrounds and Reid Park Zoo.When you check in, check out the fantastic new amenities in our newly renovated rooms! The rooms at this 100% Smoke Free inn feature new, comfy Rest Suite beds by Serta, new high-end bedding, new flooring, and a large, flat-screen TV and an outdoor heated pool! Elevators are also available for your convenience. Experience our complimentary coffeehouse-style coffee and tea in the lobby. Enjoy our “On Command Video” with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more less
- Reservation Options:
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- Also Known As:
- Red Roof Inn Tucson South Hotel Tucson
- Tucson Red Roof Inn