Stayed numerous times here before, with every stay being average. However this last weekend was the worst for me. Staff do not listen to their customers. When I made my reservation I asked for a 1st floor non smokink king deluxe. After a hot ride I went to take a shower but to my surprise I had no shower curtin. Went the front desk asked fpr a room with a shower curtain. Front desk sais all of our showers have curtains. I said not mine. She calls house speaking and speaks with them in spanish to put in a shower curtain. The lady goves me a key to another non smoking room......or so I thought! Instead i was given a smoking room. I then go back to the front desk and ask for a non smosking room. The lady again says I did gove you one. I said no you didn't because this room has cigarette burn marks thrpughout, it smells like cigarettes and their is no non smoking sign on the front door. Her response was...."..OH????? Sje then calls housekeeping again(before helping me). She again talls to them in spanish and then says in English oh and you need to spray the room. She looks at me and says I don't have any more 1st floors for you. I only have a second floor....which is NOT what I asked during my reservation as well as confirmation and arrival at the hotel. I was placed on a second floor in very back of building. For the next two noghts I had a drunk continually try to come in my room both nights........because he was so drunk he didn't know where he was. I called the office to complain and to send security over fpr assistance. I was asked to please give a description of the man trying to break in my room. My thpught was WTF??? I tjen told the night clerk I just gave you my room #, why can't you help me. The only thing keeping him out of my room is the flip lock becaise the dead bolt isn't working.......it won't stay latched. Needless to say they mever sent anyone!!!!!!! I went to check put and told the day clerk that I would mever be back again and his response was thank yoi for staying have a nice day. I turned and said did you just not jear what I said and his response was....UHHH NO????? I said that's obvious. I then told him again about the drunk trying to break in, broken deadbolt and no help from security. Can you believe. It he then asked me if I called the front desk to get security. I mean REALLY! COME ON!!! Get some people with brain cells to work the front desk!!!!!!!! Management needs to get rid of the zombies they have running the front desk. So if you stay here be careful of the non working locks and non caring staff!!!!! Management needs to give safety lessons and protocol forthe safety of their patrons. So as a woman, I will say safety was very lax and I will NEVER be back!!!!!!!!!!!!!!!!!
- Official Description (provided by the hotel):
- Red Roof Inn Tuscon South, AZ is a pet friendly, family friendly hotel. Just off I-10, this hotel is near Tucson International Airport (TUS) and the Amtrak station. Close to the University of Arizona, Davis-Monthan Air Force Base, Tucson Raceway Park, Pima Air Museum, Pima County Fairgrounds and Reid Park Zoo.When you check in, check out the fantastic new amenities in our newly renovated rooms! The rooms at this 100% Smoke Free inn feature new, comfy Rest Suite beds by Serta, new high-end bedding, new flooring, and a large, flat-screen TV and an outdoor heated pool! Elevators are also available for your convenience. Experience our complimentary coffeehouse-style coffee and tea in the lobby. Enjoy our “On Command Video” with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more less
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- Also Known As:
- Red Roof Inn Tucson South Hotel Tucson
- Tucson Red Roof Inn