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All reviews free breakfast adjoining restaurant drink coupons train noise best westerns made to order breakfast close to downtown upgraded to a suite no elevator on site restaurant downtown tucson clean rooms restaurant staff an older hotel front desk staff hot breakfast nice pool
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Reviewed 4 weeks ago

The walls at this hotel are paper thin. Could hear everything the people in the next room were saying and they were just talking normal. There is a train that goes by all times of the night blowing it's whisle.

  • Stayed: September 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Mommz2934
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil S, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded 3 weeks ago

Thank you for completing the survey regarding your recent stay at our property. Our job is to offer our guests clean & comfortable rooms with superior service. We clearly failed doing that for you & we are deeply sorry for that.

We cannot thank you enough for letting us know the details of your experience as it will help us create better experience for our guests.

We are diligently working with the City of Tucson to resolve the train noise issue & hope to have a resolution soon.

I hope that you will accept our apologies & consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (520) 622-8871.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I chose this location because of the proximity to where I had to go for work. What a great value. The bed was a little hard, but we slept well. The room was overall comfortable and the breakfast was perfect. Staff was friendly. We stayed on a night when there was live music in the bar and it was great. I would stay again.

  • Stayed: September 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank michellecR8707BJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded 3 weeks ago

Hi,

We deeply appreciate your very positive review of our hotel- the Best Western Royal Sun in Tucson. We are very pleased that you got to enjoy many favorite aspects of what we have to offer.

It was a pleasure to have you as one of our guests and hope to have the same opportunity often in the future. We appreciate your kind words about our staff and how you enjoyed your visit.

Sincerely,
Neil Shah (GM)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Stayed here for 2 nights. We were wondering why there were ear plugs in the bathroom. Well we found out the first night. There is a train that goes by all night sounding it's whistle. The walls are paper thin, can hear the people next door to you likey they were in your room and they were just talking normal not yelling. They keep the pool open till 10pm. Kids were screaming while we were trying to sleep. Had to get up early for a flight. The room and were pretty clean it's just the other stuff I mentioned that weren't good.

Stayed: September 2018, traveled as a couple
2  Thank mommz29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded 3 weeks ago

Hi,

Thank you for providing us with your review from your stay. I deeply apologize that we did not meet your expectations for your stay. We value our guest’s opinions and strive to improve when we fall short. It is my hope that on your next visit to Tucson, we can provide you with excellent service and a comfortable room and exceed your expectations. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

Sincerely,
Neil Shah (GM)

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Reviewed September 4, 2018

nice clean hotel, clean rooms and a choice of ten different made to order breakfast. staff was friendly and explained everything very clearly including breakfast and also provided all adults in party with 2 for 1 drink coupon for the onsite bar. choice of house margarita, beer or wine

  • Stayed: September 2018, traveled with family
    • Value
    • Location
    • Service
Thank dorndox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded 3 weeks ago

Hi,

Thank you for your compliments to our staff and I am also happy to hear that you enjoyed our Cooked-To-Order breakfast & dinner at the Royal Sun Restaurant. We have recently renovated our restaurant & bar & I am happy to hear that you had a great time.

Sincerely,
Neil Shah (GM)

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Reviewed September 3, 2018 via mobile

Not top of the line and the breakfast is basic, but good value for money. Clean comfy rooms, nice pool, attractive gardens, very helpful staff. The bar looks basic but the food is better than average, the barman is great, and the Sunday we were there they had an excellent jazz group playing.

Stayed: September 2018, traveled as a couple
Thank louisewV3447TY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded 3 weeks ago

Hi,

I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant & bar staff, they will be pleased to see that they were able to provide excellent service for you during your stay.

Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

Sincerely,
Neil Shah (GM)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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