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All reviewsfree breakfastadjoining restaurantdrink couponstrain noisebest westernsmade to order breakfastclose to downtownupgraded to a suiteno elevatoron site restaurantdowntown tucsonclean roomsrestaurant staffan older hotelfront desk staffhot breakfastnice pool
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Reviewed September 18, 2017

The place was very clean (including restaurant), front desk was very friendly, free breakfast was a sit down event with several typical breakfast choices served to you. And it's very convenient to drive downtown from here. We will be staying here again.

  • Stayed: September 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank DDLVKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded October 5, 2017

I want to thank you for sharing your experience regarding your recent visit at the Best Western Royal Sun in Tucson. I will be sure to pass along your praise of the Royal Sun Restaurant staff, they will be pleased to see that they were able to provide excellent service for you during your stay. Thank you for choosing to stay with us and we hope you allow us the opportunity to serve you as our guest again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2017

Breakfast was outstanding. The room was okay but needs renovation; I think the word I would use is scruffy. The train noise at night can be a problem so bring earplugs. However, the location is great and the staff very nice. So, overall this is a place to which we would happily return.

Room Tip: Ask about the noise level since the train runs nearby.
  • Stayed: September 2017, traveled as a couple
    • Location
    • Rooms
    • Service
Thank KennethWeene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded October 5, 2017

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.

It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Our rooms will be getting new mattresses, bed skirts, window treatments, carpeting, in-room accessories, and much more!

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Reviewed September 18, 2017 via mobile

Spacious clean rooms, enjoyed the jacuzzi in the bathroom. Close to the university and downtown. All the staff were very hospitable. Breakfast was great, my only complaint was the lack of standards with the restaurant staff attire.

Stayed: September 2017, traveled with family
Thank Erikka K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded October 5, 2017

Thank you for completing the survey regarding your recent stay at our property.

We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

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Reviewed September 15, 2017 via mobile

A fairly nice place to spend the night, the bed and pillows are the only reason it did not get 5 stars. The staff, Reastraunt and room were all very nice. Pillows were kinda hard and my husband said that his side of the bed was tilted so he kept feeling like he was going to roll out of the bed!

Stayed: September 2017, traveled as a couple
Thank rexasangel07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded September 18, 2017

Hi,

Thank you for completing the survey regarding your recent stay at the Best Western Royal Sun in Tucson.

We are sorry to hear that the ned & pillows were not comfortable for you & your husband. We will have our housekeeping & maintenance staff check on them in all rooms & we will consider replacing them as needed. We appreciate you sharing the details of your experience with us.

Your business is very important to us and we value your feedback. We know you have many choices & we truly appreciate you choosing to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Sincerely,
Neil Shah (GM)

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Reviewed September 14, 2017

We had a 50 year Peace Corps reunion here. A better venue could not have been chosen. The staff was very friendly and accommodating. Having a bar and restaurant on the site was a real plus. The restaurant folks were awesome!

  • Stayed: September 2017, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank Carol E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded September 18, 2017

Hi Carol,

Thank you for choosing our hotel for your group visiting Tucson. It was our privilege to have had the opportunity to host you & your group. We are happy to hear that the meeting space, lunch & dinner went well at the Royal Sun Restaurant Bar.

Thank you for your compliments to our hardworking team for creating a great experience. We thank you for the business & hope to have the opportunity to host your group in future.

Sincerely,
Neil Shah (GM)

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