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“Pleasant stay, good location, helpful staff”

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Best Western Royal Sun Inn & Suites
Ranked #18 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 5, 2013

We stayed at this BW for our visit to Saguaro National Park. The location was great - close enough to highways, but not noisy. On check-in, we were upgraded to a Jacuzzi suite based on my BW Rewards membership. The room was large with a sitting room, large bathroom area and large bedroom - all nice and clean and pleasantly decorated. All the amenities were there: fridge, MW, coffeemaker, hairdryer and 2 flat screen TVs - one in sitting area and one in the bedroom. Nice desk with a leather swivel chair and good wifi. Two luggage racks (thank you!). Breakfast is included and is served to order in the restaurant. Service was quick and friendly and the food was good. One minor glitch handled nicely - there was no hot water the morning we left. I mentioned it at checkout and the clerk awarded me bonus BW Rewards points - that's the way to keep customers happy.

  • Stayed: March 2013, traveled as a couple
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Thank snapngo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded April 11, 2013

Hi,

Thank you for a wonderful review & an amazing description of our suite. We thank you for being a Best Western Rewards member, we truly appreciate the business & your loyalty to our brand.

I will be sure to share your comments with our staff. I am sure they will be thrilled to hear that you had an enjoyable stay with us.

Thank you for the business & we hope to see you again. . .

Sincerely,
Neil Shah
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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975 - 981 of 1,257 reviews

Reviewed April 5, 2013

" Reception staff were welcoming and helpful at all times and extremely pleasant.
Restaurant staff were friendly helpful and polite at breakfast and dinner, service was prompt and good.
Excellent chef, producing a delicious range of dishes.
Cleaning staff were friendly and helpful.
Hotel facilities were all good, especially the lovely pool area. Well kept grounds with colourful displays of flowers and of course Cacti!!!
A marvellous stay, enjoyed every minute!!! Perfect for our family's needs and a stay we shall remember fondly. Thank you so much!!!!!! "

  • Stayed: March 2013, traveled with family
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Thank 788BarbaraS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2013

We Stayed 2 nights in Tucson to round off our holiday in Arizona, mainly to warm the bones after the chill of Flagstaff.
The hotel was easy to find, about 5 mins from the Interstate from Phoenix.
Check in was efficient and friendly followed by a 'phone call to our room to check that everything was OK.
The suite consisted of a double bedroom separate from the bathroom (whirlpool bath)and living room which had a pull out sofa bed.
T.Vs were in both living and bed rooms.

An excellent evening meal was had in the hotel restaurant, followed by a very relaxing soak in the whirlpool bath.
Breakfast was included in the room rate and was taken in the restaurant, it was a choice of 10 items from the menu.
We had a very enjoyable stay to round off our holiday.

  • Stayed: March 2013, traveled as a couple
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Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded April 3, 2013

Hi,

Thank you for staying at the Best Western Plus Royal Sun, we truly appreciate the business. We appreciate you taking the time to write a review of our property. We are pleased to hear that you enjoyed your stay with us.

Thank you for your kind words & compliments about our hotel & our staff. I am also thrilled to hear that you enjoyed our recently renovated rooms & complimentary cooked to order breakfast.

Once again, thank you for the business & for staying with us. We look forward to seeing you again in future . . .

Sincerely,
Neil Shah
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2013

Easily accessible to interstate, yet not close enough to have to bother with noise. The Pool is clean and was very inviting to cool off and then lay in sun, as well as spa. Exceptional staff for greeting and check out services. The restaurant is on-site; the food was great and cooked as ordered. I had a very nice selection of foods at breakfast and dinner. The grounds were kept very immaculate every day and the staff always spoke in passing. I wish this Best Western could be copied in all aspects in every place I have to travel because I would not have to worry about anything. I have recommended this Best Western to my fellow business team members and anyone I know going to travel to the Tucson area. I will be staying here again when in the area.

  • Stayed: March 2013, traveled on business
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Thank cynthia w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded April 2, 2013

Hi Cynthia,

Thank you for staying at the Best Western Plus Royal Sun, we truly appreciate the business. We appreciate you taking the time to write a review of our property. We are pleased to hear that you enjoyed your stay with us.

Thank you for your kind words & compliments about our hotel & our staff. I am also thrilled to hear that you enjoyed our recently renovated rooms & complimentary cooked to order breakfast.

Once again, thank you for the business & for staying with us. We look forward to seeing you again in future . . .

Sincerely,
Neil Shah
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2013

Hard to believe this Best Western is so highly rated. Maybe other places close to downtown are lacking? Older, smaller rooms. Located on a busy and noisy street. A "non-smoking establishment" that allows smoking on the shared exterior porch right next to your window. My wife and I were in Tucson for a vacation and switched hotels after one night. I usually like Best Westerns and have stayed at them all around the country, but would not go back to this one. Try somewhere else. We were way happier when we moved.

  • Stayed: March 2013, traveled with family
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1  Thank steveEugene_Oregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded April 2, 2013

Hi Steve,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Neil Shah
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013

This motel is located on Stone Ave and Speedway Blvd about a block off I 10. This is a good location to go into downtown Tucson or the U of Arizona area. The rooms are nice with comfotrable beds , refridgerator, flat screen TV and DVD player. No microwave. There is full service restaurant on the property which is very good with fast and friendly service. The room rate included breakfast which gave you 10 choices of breakfast specials.
The front desk staff was friendly, effcient and helpful. Especially Dellvina and Angla.
There are some trains moving thru the area but you didn't hear them in the room, 104 in my case

Room Tip: I was in room 104 which was very convient to the front desk and restaurant.
See more room tips
  • Stayed: March 2013, traveled with family
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Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded April 2, 2013

Hi Stephen,

Thank you for staying at the Best Western Plus Royal Sun, we truly appreciate the business. We appreciate you taking the time to write a review of our property. We are pleased to hear that you enjoyed your stay with us.

Thank you for your kind words & compliments about our hotel & our staff. I am also thrilled to hear that you enjoyed our recently renovated rooms & complimentary cooked to order breakfast. We will be placing microwaves in all our rooms during this summer. We hope this will enhance our guests experience.

Once again, thank you for the business & for staying with us. We look forward to seeing you again in future . . .

Sincerely,
Neil Shah
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2013

Hotel was clean and good location. Front desk staff goes the extra mile (Dan & Julio) to help you with whatever you need. They were extremely courteous and friendly. I will make sure to use this hotel whenever I'm in the area.

  • Stayed: March 2013, traveled solo
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Thank Than379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AZbwroyalsun, General Manager at Best Western Royal Sun Inn & Suites, responded to this reviewResponded April 2, 2013

Hi,

Thank you for staying at the Best Western Plus Royal Sun, we truly appreciate the business. We appreciate you taking the time to write a review of our property. We are pleased to hear that you enjoyed your stay with us.

Thank you for your kind words & compliments about our hotel & our staff. We are truly fortunate to have such a great staff that is so caring of all our guests. They work very hard in making our guests feel welcome.

Once again, thank you for the business & for staying with us. We look forward to seeing you again in future . . .

Sincerely,
Neil Shah
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Royal Sun Inn & Suites

Address: 1015 N Stone Ave, Tucson, AZ 85705-7748 (Formerly BEST WESTERN Royal Sun Inn & Suites)
Phone Number:
Location: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Tucson
#11 Best Value Hotel in Tucson
#15 Business Hotel in Tucson
#15 Family Hotel in Tucson
#18 Romantic Hotel in Tucson
Price Range: $83 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Royal Sun Inn & Suites 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Stay at this full-service, Eco-Friendly Tucson, Arizona hotel located close to the University of Arizona, the Arizona-Sonora Desert Museum and the Old Tucson Studios. Enjoy complimentary COOK-TO-ORDER breakfast each morning at the Royal Sun Restaurant & 2-FOR-1 Drinks at Lounge each evening. The newly renovated Green Certified BEST WESTERN Royal Sun Inn & Suites, located near Interstates 10 and 19 in Tucson, Arizona. We offer convenient access to many key area attractions including college Campuses, 3 Malls, three-Golf Courses and the Tucson International Airport. Enjoy spaciously-appointed guest rooms and suites, including hot tub suites, each complete with wired and wireless high-speed Internet access and 32' LCD HD TV with HBO(R) and DVD player. This full-service hotel also features a relaxing outdoor swimming pool and hot tub, fitness center, business services and meeting facilities. Pets are welcome for a small fee. Guests staying at this Arizona hotel will enjoy being close to the San Xavier Mission, the Sabino Canyon, the Biosphere 2 and the Tubac Artists Colony. Just a short drive away, guests can find the Saguaro National Park, the Kartchner Caverns State Park, historic Tombstone and historic Bisbee. For superior customer service and a convenient location in Tucson, Arizona make a reservation today at the BEST WESTERN Royal Sun Inn & Suites! ... more   less 
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Also Known As:
Best Western Plus Royal Sun Hotel Tucson
Best Western Tucson
Tucson Best Western

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